My new Shigeru Kawai SK5 arrived this past weekend!
Searching for a piano was a great experience and I enjoyed trying out many fine pianos.
As a bit of background, I cross shopped mostly high-tier brands (including Steinway, Steingraeber, Estonia, Bluthner, Bechstein, and Bosendorfer). Notable makes I did not try were Yamaha CF/SX (no availability) and Fazioli (not enough time). My goal was to find a 6-7 foot high end piano that I would keep for decades. I was not price agnostic, but for FWIW I would've been willing and able to purchase any piano if it "spoke to me".
Reasons I chose Shigeru Kawai:
1. Touch and Tone (obviously). For my preferences and playing style, the Shigeru Kawai action was the most responsive and controllable. I felt this to be true across the entire model range, irrespective of piano size
2. Support/Service - Kawai US headquarters is 30 minutes away from me. I figure if there's a problem it's easier to deal locally. Additionally, since Kawai is a bigger company I have higher confidence that the company would be able to support issues that come up in 20 or 30 years (though no one knows the future). Furthermore, I am a repeat customer at my dealer (Kim's Piano). I previously purchased a Novus NV5 from them. At that time, they gave me a very fair price with their initial quote, and when I had some minor complaints about sticking keys after purchase they promptly sent out a technician to regulate the action.
3. Reputation - I spoke to a couple piano technicians who all vouched for the excellent and consistent build quality of these instruments. (Though there are many other makes that are equally well regarded)
Thank you everyone for making this forum a helpful and supportive virtual space.
Keep making music!