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Joined: Jun 2021
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Hi folks,

I noticed some scratches on my new grand piano which goes in for about 1mm. The total scratched area is like 5 x 1 inches. I can clearly feel them when running a finger over it. It looks like scratches during the move. I wonder how common is this kind of scratches and shall I call the dealer?

My major concern is that I don't know how it was scratched, therefore not sure if there are other damages inside which I cannot directly see.

Thanks in advance!

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Yes, call the dealer!


Don Mannino, MPA
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Assuming delivery was included in the sale, then the dealer should take responsibility. 1mm deep probably would not have damaged the piano internally, but if it bothers you aesthetically, then you should follow up with the dealer. I would if I were in your shoes. Let us know how it turns out.


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The dealer can have a cabinet maker touch it up. My (used) piano was dinged on the lid by the movers while trying to get it out of the shop, and they sent a repairman to take care of it.

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Blake. . .
I' would be calling the furniture company if a new China Cabinet came in that condition, and a Grand Piano is probably far more valuable than a China Cabinet. Hate comparing to a piece of furniture! But I wouldn't even stand a scratch like that in a 'piece of furniture' withou calling the seller, LET ALONE A GRAND PIANO. Just sayin'


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Whether the scratches were caused by the move or there before the move, you should call the dealer. Check the whole piano carefully so that even less deep scratches, if there are any, can be taken care of.

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Whether the scratches were caused by the move or there before the move, you should call the dealer. Check the whole piano carefully so that even less deep scratches, if there are any, can be taken care of.

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Thanks folks! The dealer will send a technician to fix it. What can I expect here? Am not sure if that can be fixed to the extent that I can no longer tell. Am not very happy i will have to live with this given that it is really expensive! frown

But if I really wanna compare this with furniture... My furniture shop sent me a new credenza when it got damaged during the move, and got the old one back to factory. I don't think the dealer will be willing to do this...

Last edited by Blake123; 06/18/21 02:14 PM.
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Often a dealer will have a cabinet technician.With polished ebony it seems fairly easy to remove the scratches. I have noticed scratches on quite a few new pianos in different dealers.It is the one downside of buying the piano directly from the dealer.I would still do this rather than buying an unplayed piano directly from the crate.The scratches are not an indicator that the piano itself was damaged.A mark from a bad bump against a wall is easily identifiable.


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I attended a polyester repair technical session (basically a demo) a year or two ago at a DC PTG chapter meeting. The instructor said it's difficult to make it perfect. Their goal is to make it unnoticeable from arm's length. Basically, if someone doesn't "know" it's there they won't notice, but someone looking very very closely might see the blemish. I was impressed how it worked and how well it looked.


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