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Originally Posted by gwing
Really, no. 'Stance of dominance' should have no part of your relationship with your technician or, preferably, anyone.

There are all sorts of personalities gwing. You may be a top, and such a relationship wouldn't work as well with you, this isn't the case with everyone, but in general, you'd agree we aught to never show weakness as far as male personalities go.

Last edited by EinLudov; 05/24/21 07:08 AM.
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Originally Posted by gwing
Originally Posted by EinLudov
Originally Posted by gwing
Really, no. 'Stance of dominance' should have no part of your relationship with your technician or, preferably, anyone.

There are all sorts of personalities gwing. You may be a top, and such a relationship wouldn't work as well with you, this isn't the case with everyone, but in general, you'd agree we aught to never show weakness as far as male personalities go.

Nope, I wouldn't agree.

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I want to chime in on this topic, as I had a first hand experience on a similar problem.

When I got my used Yamaha U3H about a year ago, it came from a controlled RH environment to my home, which has a higher humidity level. In about a month, the escapement began to fail on most keys. At that time, I didn't know even its name, nor how an upright piano mechanism worked. So I decided to find out what happened, studying the mechanism operation. Once I learned about it, I opened the top cover and found the problem. I saw that pressing the left pedal made the mechanism work, so I thought the same solution as @EinLudov commented and placed some small plastic pieces to supplement the rail support. It worked but, after a couple days, I decided to adjust the capstans properly and that made the trick. That was a year ago and it still works fine. Now I control RH to keep it close to 65%. It is not practical to try to lower it more.

So my case was similar to the OP case, but of course I had no warranty on my piano, so I could work on it without any troubles. I am an engineer and work fixing electronics which sometimes require complex disassembly, so that helped.


Yamaha U3H
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Originally Posted by TBell
What is the humidity of the room? You can get an inexpensive hygrometer if you don't have one. Piano's do best from around 45% to 50% relative humidity.

my home is within that range and according to the dealer it has been in their show room for 3 weeks which is in that range as well. my hygrometers are also properly calibrated.

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For a new piano under warranty, whoever the dealer sends out won’t charge the OP anything to fix the issue. If it were me, I’d let the Kawai dealer handle this. No matter how simple, DIY effort could void the warranty. Best Wishes.


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Originally Posted by Carey
Originally Posted by EinLudov
That absolutely is the only way to fix it temporarily unless he wants to get in there on his own with a tiny wrench to turn the capstans.

It may not be the cause of the problem, but it's the only intermediate fix any piano novice can do.

Taping some cardboard to the bottom of the rest rail. My advice is completely scientifically sound. grin
The OP should just let the dealer's tech deal with it.

I am. I just want to reach out to this forum to see if that's something needs to be repaired and how severe it is. I gave the example earlier - I have not played an upright before, on a grand, I can hit a key to my heart's content. I didn't know upright keys can't be played again before they are fully reset. I wasn't sure what I am experiencing is "normal" for Uprights.

I noticed you have an K500 listed in your signature block. For an apple to apple comparison, does this issue happen to your K500? how sensitive is it to humidity change? What's your general experience with it?

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iliveinhope- this is pretty typical settling in process for a new upright. Please don’t worry. Kawai makes great pianos.

I love your username 😎

Last edited by j&j; 05/24/21 01:26 PM.

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Originally Posted by iliveinhope
Originally Posted by Carey
The OP should just let the dealer's tech deal with it.

I noticed you have an K500 listed in your signature block. For an apple to apple comparison, does this issue happen to your K500? how sensitive is it to humidity change? What's your general experience with it?
My general experience with the piano over the past four years has been excellent. Since I live in the desert, the relative humidity in our house ranges from 25% to 40% so I haven't experienced any problems similar to yours. The piano hasn't been tuned in over 2 years (due to the pandemic) but has held up remarkably well - much better than my 7 foot grand. I plan to get it tuned very soon, however. I have every confidence your dealer's tech will be able to address the problem you are experiencing.


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Originally Posted by Carey
Originally Posted by iliveinhope
Originally Posted by Carey
The OP should just let the dealer's tech deal with it.

I noticed you have an K500 listed in your signature block. For an apple to apple comparison, does this issue happen to your K500? how sensitive is it to humidity change? What's your general experience with it?
My general experience with the piano over the past four years has been excellent. Since I live in the desert, the relative humidity in our house ranges from 25% to 40% so I haven't experienced any problems similar to yours. The piano hasn't been tuned in over 2 years (due to the pandemic) but has held up remarkably well - much better than my 7 foot grand. I plan to get it tuned very soon, however. I have every confidence your dealer's tech will be able to address the problem you are experiencing.
I am in a desert too. outside humidity is around 15% to 40%. My piano room is around 43% to 53%. I mostly have to work to keep the humidity up above 40% and not the other way around. you can see that's why I was a little surprised with the initial quality of the new K500. Thank you for your feedback on your experience with yours.

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