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Tried searching the forum for info on the NV5 but no luck. Thinking of buying one and want some current owners opinions on them.

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All these years playing and I still consider myself a novice.
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Here's another one:

http://forum.pianoworld.com/ubbthreads.php/topics/2897901/1.html

Are you sure you searched for NV5? I think there are at least three threads on it.


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Returned mine for full refund. Soundboard buzz. If it doesn't work when turning it on we don't want it. It should be acceptvble with a factory default config. I am not interested in spending hours to tune the piano with myriad settings to get sample and hardware problems to become "OK"

Look elsewhere.

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Originally Posted by JBishop
Tried searching the forum for info on the NV5 but no luck. Thinking of buying one and want some current owners opinions on them.

What will you be playing? As someone who plays advanced classical, I would never be fully satisfied with an upright action, even a good one. That's why I got an NV10.

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Originally Posted by msromike
Soundboard buzz.

Please check that the power cable is not vibrating against part of the soundboard and/or the cabinet. It may also be worthwhile touching areas of the cabinet around the soundboard just in case these are vibrating unintentionally.

Kind regards,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
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Originally Posted by msromike
Returned mine for full refund. Soundboard buzz. If it doesn't work when turning it on we don't want it. It should be acceptvble with a factory default config. I am not interested in spending hours to tune the piano with myriad settings to get sample and hardware problems to become "OK"

Look elsewhere.

You are the first person I've read about who had this problem with the NV5. To advise someone against the instrument is a bit excessive, don't you think?


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It's hardly excessive.
Originally Posted by Tyr
Originally Posted by msromike
I am not interested in spending hours to tune the piano with myriad settings to get sample and hardware problems to become "OK".
Look elsewhere.
You are the first person I've read about who had this problem with the NV5. To advise someone against the instrument is a bit excessive, don't you think?
I think that accepting defective merchandise is a failing. And paying around $10,000 for defective merchandise is digusting.

"Look elsewhere" is a perfect and concise suggestion. Is Kawai listening? They had better step up their game.

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Originally Posted by MacMacMac
It's hardly excessive.
Originally Posted by Tyr
Originally Posted by msromike
I am not interested in spending hours to tune the piano with myriad settings to get sample and hardware problems to become "OK".
Look elsewhere.
You are the first person I've read about who had this problem with the NV5. To advise someone against the instrument is a bit excessive, don't you think?
I think that accepting defective merchandise is a failing. And paying around $10,000 for defective merchandise is digusting.

"Look elsewhere" is a perfect and concise suggestion. Is Kawai listening? They had better step up their game.

I'm tending to agree, of late. And whenever I give a "look elsewhere" suggestion, I'll give it very specifically, to very specific models.

Buyers who can afford high-end instruments want the very best - this is quite normal. They don't tolerate issues. They'll maybe tolerate small issues. And they definitely will not tolerate a lack of support and lack of enthusiasm from a manufacturer to solve issues. That makes them (the buyers) look like fools and taken for granted. Thus they will simply take their business elsewhere - the DP world is a consumer's world.

Last edited by mmathew; 04/27/21 06:38 AM.

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Originally Posted by Tyr
Originally Posted by msromike
Returned mine for full refund. Soundboard buzz. If it doesn't work when turning it on we don't want it. It should be acceptvble with a factory default config. I am not interested in spending hours to tune the piano with myriad settings to get sample and hardware problems to become "OK"

Look elsewhere.

You are the first person I've read about who had this problem with the NV5. To advise someone against the instrument is a bit excessive, don't you think?

Believe me we wanted this piano to work, badly. It looks stunning and the action is superb.

I can only comment on a sample size of one. If 99 other people that own the piano want to tell this gentleman to buy one, it certainly won't hurt my feelings.

The day the dealer said that they had discussed the problem with Kawai and that they had no further recommendations or solutions is the day we returned it. It actually was quite stressful since it was no small sum of money and I was quite anxious as to whether or not the dealer would even offer a refund.

So the silver lining is that Schmidt Piano in Denver is awesome and I cannot recommend them more highly to anyone looking for any Kawai piano. Our salesperson, Betsy Johnson, was particularly outstanding.

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Originally Posted by Kawai James
Originally Posted by msromike
Soundboard buzz.

Please check that the power cable is not vibrating against part of the soundboard and/or the cabinet. It may also be worthwhile touching areas of the cabinet around the soundboard just in case these are vibrating unintentionally also.

Kind regards,
James
x

The screw under the pedal is another potential source of buzz. If the screw is not under load (which is bad according to the user guide) it can vibrate and the buzz can be very loud indeed. Tightening the screw immediately eliminates the problem.

My wife has bought an NV5 about one year ago and has played it almost every day. We are very happy with the device. The only complaints that I have are that (at least) one of the two front feet should be adjustable to compensate for uneven floors and that the backlight of the screen cannot be switched off.

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Originally Posted by msromike
Returned mine for full refund. Soundboard buzz. If it doesn't work when turning it on we don't want it. It should be acceptvble with a factory default config. I am not interested in spending hours to tune the piano with myriad settings to get sample and hardware problems to become "OK"

Look elsewhere.

In the spirit of fairness. After the piano was returned for refund, it was determined to be a loose power supply and not some inherent design flaw as I first suspected. Unfortunately, my wife decided not to repurchase the same unit. But I have to give credit to Kawai and the dealer for accepting the piano back for a refund, which as you know is not widely done in the industry.


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