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Pooya Offline OP
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Recently I wanted to order a few sets of the Optimized Balance Washers from www.pianoteile.com, to hopefully lighten the action of my piano. However I failed miserably because they are a wholesale store in Germany and have to abide by their domestic civil code, which prohibits selling to individuals. I explained that I live in the US, but they still asserted that they can only sell to companies. This is very frustrating. What would you advise people?

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you can buy "over one rail". I did it via Thomann in Germany. Its a Musicstore an they can buy there. It will be a bit more expensive.


excuse my bad english, I'm not native. Corrections are always welcome!
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Pooya Offline OP
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Thanks Andymania! What does “over one rail” mean? Should I contact their customer service or email them? Thanks!

Last edited by Pooya; 03/11/21 12:07 PM.
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it means, that you ask a music-dealer or a piano technician to buy the piece you want from Jahn (pianoteile.com). This dealer sells it to you.

Last edited by Andymania; 03/11/21 06:26 PM.

excuse my bad english, I'm not native. Corrections are always welcome!

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