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Posted By: Porcupine A few questions about Kawai MP10/MP6 - 07/13/11 05:42 PM
Hello there!

I would be very happy if some of you please could answer my following questions:

- Has the well-known flaw with Kawai MP10 concerning uneven key spacing been solved, or is there still a quite big risk of getting a unit with that flaw?

- Is there generally anything particular on MP10 that I ought to check is intact when I get my unit?

- Has MP6 at any time been affected by uneven key spacing or any other flaws?

I really hope that some of you are able to help me with my questions ;-)

Thanks!

/ Porcupine
Posted By: ando Re: A few questions about Kawai MP10/MP6 - 07/13/11 07:12 PM
By all reports these issues have been 100% solved. Kawai recalled the stock and corrected the problem. The only way you'd get one with this problem is a second hand unit that wasn't returned. It applies to all Kawai models that had the problem. ie. no Kawai should have a key-spacing issue. Even if you did have a problem, I have only ever heard great things about Kawai service. So you can relax. smile
Posted By: Porcupine Re: A few questions about Kawai MP10/MP6 - 07/14/11 07:54 PM
Hi!

Thank you for your response. I´m glad to hear that the key-spacing issue probably has been totally solved - now I´ll just look even more forward to get my MP10 ;-)

By the way I would be very glad if you please could tell me where the MP10 and the MP6 are manufactured? My personal guess is Japan or another Asian country, but I don´t know :-)

- Porcupine
Posted By: Kawai James Re: A few questions about Kawai MP10/MP6 - 07/14/11 08:56 PM
Porcupine, all Kawai digital pianos are manufactured in Indonesia.

Kind regards,
James
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James..

I am about buying a digital piano and I found MP6 and MP10 has a very positive review.
well...I am considering CA63 and CA93 also.

Does KAWAI sell these dp in Indonesia?
If yes, How much does it cost?

I am from Indonesia and I have been desperately searching for the information about this keyboards and the price in many local stores here in indonesia but no result.
They said they do not sell any KAWAI digital piano.

thanks
Posted By: Kawai James Re: A few questions about Kawai MP10/MP6 - 07/20/11 01:33 PM
premium_devil,

Please refer to the following URL for a list of Kawai's worldwide distributors:

http://www.kawai.co.jp/worldwide [click 'Asia & Oceania', then 'Indonesia']

I will also speak with colleagues responsible for the South East Asian area tomorrow to find out which instruments are available in your country.

Kind regards,
James
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Posted By: macbug Re: A few questions about Kawai MP10/MP6 - 07/20/11 05:41 PM
I recently got a MP6 and it's got no uneven spacing problems. The only thing that slightly annoys me is when the keys *edit* return *edit* after being pressed they do a double bounce as it hits the top and makes a bit of noise that's more noticeable in the higher notes. (I hope this is normal as it happens to all the keys, I tried to watch some MP6 demo videos and I *think* I could spot the same bounciness)
Posted By: Kawai James Re: A few questions about Kawai MP10/MP6 - 07/20/11 09:51 PM
macbug, to clarify, there are no springs inside the MP6's keyboard action - the keys return to their neutral position using a weighted hammer.

Regarding the bouncing, I expect most if not all digital piano keyboard actions may exhibit a similar characteristic (some more than others) - perhaps you could play-test some other instruments from Yamaha and Roland?

Kind regards,
James
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Posted By: macbug Re: A few questions about Kawai MP10/MP6 - 07/20/11 10:26 PM
Sorry I edited my post, I did not mean to imply it has spring in it I was just trying to come up with a word for the motion. I did a lot of reading of threads on this forum when I was researching which DP to get and I was getting a bit worried that no one else mentioned the return noise (I see people complaining about fp-7 bottoming noise for example). This is my first DP and I'm a total beginner still trying to learn my first song (but hey Accordion 15 years ago counts right?!) so when I was in the music shop trying out DPs before I got my MP6 I totally didn't know what I was looking for. I will say though I tried out a Fujiyama they had on sale (please don't laugh) and I was frankly amazed they could sell that with a straight face - the keys were wobbling all over the place and it felt like a toy! That was one of the reasons my budget doubled (and uh this forum is to blame for tripling it) since I didn't want to buy a cheap DP that'll end up like that and I have to say the Kawai MP6 is very solid and I am very happy with my purchase smile
Posted By: Providence Re: A few questions about Kawai MP10/MP6 - 09/12/11 12:24 PM
I finally got a chance to play the MP10 in the local dealership here in my area and I have to say that I loved the action. What put me off was the fact that there were sizeable gaps between certain keys (Obviously the key spacing issue that I have read about here). I did not see this on the MP6 that was close by but I was definitely put off the MP10 as a result. This was a newly stocked instrument also. Does anybody know if Kawai will resolve this issue with the keys? It's a lovely looking instrument, it would be my number one choice if it was not for the biold quality.
Posted By: Kawai James Re: A few questions about Kawai MP10/MP6 - 09/12/11 12:52 PM
Providence, if you are referring to larger than normal gaps between the C and D keys, I can tell you that this widely reported issue has definitely been resolved.

It's difficult to say how 'new' the dealer's model is (the software version installed on the instrument could provide some clues), however it's possible that the MP10 displayed on the shop floor is older than the units in stock.

If in doubt, I recommend contacting Kawai America directly with the instrument serial no.

Kind regards,
James
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Posted By: PianoZac Re: A few questions about Kawai MP10/MP6 - 09/12/11 03:06 PM
Having played most all the latest DPs out there, I would say the MP6 action is on par with the PHA II/III actions and the RM3 Wooden action in the MP10 to be a step up from every other DP action out there. The RM3 action is heavy (for a DP) and has a nice long, and natural feeling throw. I can say confidently, that outside of the AvantGrands, the CA93 is the closest thing to a real grand piano experience one can find in a DP.
Posted By: HwyStar Re: A few questions about Kawai MP10/MP6 - 09/12/11 08:14 PM
Providence: You shouldn't have any issues with the key spacing. My MP-10 (2 months old) doesn't really have any spacing issues at all. If anything, my two acoustic pianos appear to have more gaps than the Kawai!

If in doubt, have the dealer open up the box and take a look before you take possession.

Posted By: Providence Re: A few questions about Kawai MP10/MP6 - 09/13/11 08:24 AM
Originally Posted by Kawai James
Providence, if you are referring to larger than normal gaps between the C and D keys, I can tell you that this widely reported issue has definitely been resolved.

It's difficult to say how 'new' the dealer's model is (the software version installed on the instrument could provide some clues), however it's possible that the MP10 displayed on the shop floor is older than the units in stock.

If in doubt, I recommend contacting Kawai America directly with the instrument serial no.

Kind regards,
James
x

Hi James,
Thank you for the info regarding the MP-10. I was not aware that it was just between specific keys (c & d keys as mentioned). I was worried that the gaps may appear between any keys after usage but I was worrying needlessly it seems. It's definitely my first choice instrument, I thought the action was superb to say the least.
Best,
N
Posted By: Kawai James Re: A few questions about Kawai MP10/MP6 - 09/13/11 08:46 AM
Providence, the gaps that folks reported previously typically occurred between notes C and D, which is where the action assembly frame joins/splits. The method of joining the action assembly frames has long since changed, and should ensure that the C/D gaps are a thing of the past.

Kind regards,
James
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Originally Posted by Kawai James
Providence, the gaps that folks reported previously typically occurred between notes C and D, which is where the action assembly frame joins/splits. The method of joining the action assembly frames has long since changed, and should ensure that the C/D gaps are a thing of the past.

Kind regards,
James
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Hey James, my new MP10 seems to be exhibiting this flaw, though oddly between the G/A keys two octaves below middle C. I just contacted Kawai America with the serial number, as you advised above... The box itself gives the date 06/2011 beside the S/N. Is that a reliable date? Off the top of your head, would that seem to indicate Sweetwater picked this one up before or after the spacing fix?
Posted By: Kawai James Re: A few questions about Kawai MP10/MP6 - 09/25/11 02:16 PM
Hello Matt,

Yes, I believe the production date on the side of the box is accurate, and that your MP10 was manufactured long after the C/D gap issue was resolved.

Unless the G/A gap on your instrument is terribly noticeable, or prevents you from playing naturally, I honestly wouldn't worry about it.

Cheers,
James
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It doesn't cause a problem, and it comes and goes with playing, so perhaps it's just the wood and change in weather, as they say. I'll think nothing more of it!

Thanks KJ.

Matt

Update: Actually, a question... In the event it ever does become a problem, do I understand rightly that this sort of thing could be tweaked/adjusted by a Kawai technician in years to come? I'm thinking long, long term here, since I'm in love with the board, and plan to keep it until at least an MP12. smile
Posted By: Kawai James Re: A few questions about Kawai MP10/MP6 - 09/25/11 02:35 PM
Matt,

Yes, in the event that your MP10's keyboard develops any problems that hinder your enjoyment of the instrument, I expect Kawai America will do their best to resolve the issue.

Kind regards,
James
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Posted By: Anders M Re: A few questions about Kawai MP10/MP6 - 02/01/12 12:35 PM

Porcupine

Just curious - did you end up ordering an MP10 and did it arrive in perfect order ? No key spacing ? I'm asking since I'm about to order an MP10 myself here.

Cheers,
Anders
Posted By: EssBrace Re: A few questions about Kawai MP10/MP6 - 02/01/12 11:38 PM
My MP10 has some uneven gaps. It doesn't affect function in any way and no one key ever rubs against its neighbour. It's not between C and D, the gaps are a tad uneven all along the piano. Once upon a time this kind of thing would have bothered me but life's too short. I enjoy the action very much. As Zachary says, it is the best DP action out there.

Cheers,

Steve
Posted By: gnembon Re: A few questions about Kawai MP10/MP6 - 02/13/12 08:52 PM
MP10 has an action very similar to the one in normal grands, therefore a bolt that supports a key (or rather track it) is prone to normal bending to the left or right. All pianos (acoustic) have that issue and every piano technician can fix it, even on MP10 (if he was able to open and close it, which is more tricky than on regular APs). When I got mine, a few keys were even touching each other but I just forced them back (bending the bolt inside by pushing the key to the side) and now they are evenly spaced. You don't have to disassemble the piano to fix this.
Posted By: Anders M Re: A few questions about Kawai MP10/MP6 - 02/13/12 09:25 PM

I'm glad you managed to fix the misaligned keys, but I find it discomforting that Kawai let pass through the QC an instrument with keys actually rubbing against each other.

By the way, in the case where a piano technician gets to open the case, is his method of repair also essentially based on just bending the bolts in place ?
Posted By: gnembon Re: A few questions about Kawai MP10/MP6 - 02/15/12 02:49 AM
that's right. Keys in MP10 are position the same way as for all pianos, although I'm concern about warranty. Maybe James would be able to clarify that.
Posted By: Kawai James Re: A few questions about Kawai MP10/MP6 - 02/15/12 01:08 PM
I would never recommend attempting to adjust a keyboard action (the balance pin in this case) by pushing against a key with force.

If you've manage to perfect any minor key gaps in this way, that's great, however I would still recommend contacting a technician to carry out the adjustment properly.

Cheers,
James
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Posted By: IMOL Re: A few questions about Kawai MP10/MP6 - 02/15/12 02:31 PM
to answer the question of Porcupine

I am a happy owner of MP6

But in my case, I have come to accept ( unfortunately ) the irregular spacing of keys and their considerable lateral movement
(wobble around from side to side)

I suggested to my friend a KAwai CN33 to use at home.
The keyboard is perfect
Posted By: gnembon Re: A few questions about Kawai MP10/MP6 - 02/16/12 05:16 PM
Originally Posted by Kawai James
I would never recommend attempting to adjust a keyboard action (the balance pin in this case) by pushing against a key with force.

If you've manage to perfect any minor key gaps in this way, that's great, however I would still recommend contacting a technician to carry out the adjustment properly.

Cheers,
James
x

I didn't use much force, just the amount that you might get when you play forte regular passages. I just wanted to achieve a result, where no keys are touching each other.

Anyways, it won't be easy to have it fixed. I had to drive 1200 kms to get the piano because there is no Kawai dealer in my area. I really doubt, they have a technician to have a look at it.

And I don't want to send it anywhere right now. It will cost (at least to send it), it is not broken (so there is no good reason to do it) and I don't want fedex guys to fiddle with it again as they can cause more damage than just not even key spacing. So far I enjoy playing on it very much.
Originally Posted by gnembon
I had to drive 1200 kms to get the piano because there is no Kawai dealer in my area.


Wow, that's a lot of driving . . . I can't help but feel that Kawai would sell more if they were more readily available.
Originally Posted by Melodialworks Music
Originally Posted by gnembon
I had to drive 1200 kms to get the piano because there is no Kawai dealer in my area.


Wow, that's a lot of driving . . . I can't help but feel that Kawai would sell more if they were more readily available.


1+ Neither of the two big stores here in Atlanta--Sam Ash and Guitar Center--sell Kawai keyboards. The Sam Ash store once did, but not for the last two years.
Posted By: Qbert Re: A few questions about Kawai MP10/MP6 - 02/21/12 03:03 PM
Originally Posted by Kawai James
Hello Matt,

Yes, I believe the production date on the side of the box is accurate, and that your MP10 was manufactured long after the C/D gap issue was resolved.

Unless the G/A gap on your instrument is terribly noticeable, or prevents you from playing naturally, I honestly wouldn't worry about it.

Cheers,
James
x


I'm evaluating the purchase of a second hand MP10. It was bought in March 2011. Is there any indication about the serial number?
Posted By: Kawai James Re: A few questions about Kawai MP10/MP6 - 02/21/12 03:12 PM
Well, I can probably find out the approximate manufacturing date if you tell me the serial number, yes.

James
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Posted By: Qbert Re: A few questions about Kawai MP10/MP6 - 02/21/12 03:39 PM
Thx James, I hope to provide it soon.

Anyway, in case it is affected, what is the fixing strategy from Kawai European support? It's still in warranty period (2 years in Italy).
Posted By: Kawai James Re: A few questions about Kawai MP10/MP6 - 02/21/12 09:49 PM
Qbert, warranty support would be handled by Kawai's Italian dealer, Furcht Pianos. If you have any queries, please contact this company: www.furcht.it .

Kind regards,
James
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