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Little Things you do but don't charge for.....

Posted By: Duaner

Little Things you do but don't charge for..... - 08/28/19 05:31 PM

I searched this and did not find much on the subject even though it seems very common somehow. Well, anyway I'll ask it.

When I tune a piano I will do a couple of things without charging but I make "real" sure it gets on the invoice as a separate line and clearly shown as a N/Ch item. What things do you do maybe along the way, at the beginning possibly but certainly before you leave the piano that is free and you do it as a customer-relation type thing which you hope will show you as soooo wonderful lol and encourage the customer (and help them too, really) to relax over the cost shown.

I'm kidding a little but I think we all do things that would be a help to the customer like I will check the dampers in comparison to the pedal distance from strings etc, and I'll check the piano bench to see if it is secure and secure it, to mention a couple I do regularly. Again, I absolutely make it seen on the invoice as N/Ch. Sometimes I do it and forget to put the free stuff down on the bill and feel like going back and writing a new invoice.

So I'm asking what is your routine that you do as a gift as part of the tuning? ....I asking so I can learn something new to do.
Posted By: Steven Bolstridge

Re: Little Things you do but don't charge for..... - 08/28/19 07:42 PM

No charge to clean keys and name board felt if it takes 5 to 7 minutes. No charge for a simple pedal adjustment, tighten nuts on the bench, or quickly shim the hammer rail. And yeah, I'm pushing 72 and still having fun doing pianos, and playing with my 11 grand kids. Business seem to be increasing by leaps and bounds. Unfortunately so are my prices. {:o)
Posted By: Rick_Parks

Re: Little Things you do but don't charge for..... - 08/29/19 11:00 PM

If I can get whatever it is that needs tweaking or fixing done in under 10-15 minutes, I normally won't charge (ie. jack reglued that's fallen off, ease a few sticking keys, tweak some dampers- even a quick brush of hammers [on old junk] with a small steel-wire brush to tone down the terrible tones)...Any small job that doesn't need too much time.
However, don't do as I used to do--- you should ALWAYS charge a small amount if you need to use any supplies-- lubes and such do have a cost to replace. In the beginning I used to think-- why charge, I only used one-half applicator full of lube there......It adds up and bites you in the end.
A customer is not likely to question a $5 supplies charge for that lube usage.
Posted By: Lady Bird

Re: Little Things you do but don't charge for..... - 08/30/19 10:55 PM

So as a customer if I have a new piano(18th months old )should I expect touch up regulation,and voicing as part of the tuning ? I thought once. read that after a year I need the piano to be fully voiced and regulation,others say no the technician should do touch up regulation ?
The piano is a new European upright.
Posted By: Nathan M., RPT

Re: Little Things you do but don't charge for..... - 08/30/19 11:53 PM

Originally Posted by Lady Bird
So as a customer if I have a new piano(18th months old )should I expect touch up regulation,and voicing as part of the tuning ? I thought once. read that after a year I need the piano to be fully voiced and regulation,others say no the technician should do touch up regulation ?
The piano is a new European upright.


Kinda depends on how hard you've been playing it and how well it was "pounded in" at the factory. Generally even a touch up regulation and voicing is going to cost extra if they're going through the whole range of the piano.
Posted By: P W Grey

Re: Little Things you do but don't charge for..... - 08/31/19 12:43 AM

Ladybird,

It shouldn't need much of anything beyond a slight adjustment of the capstans for lost motion. Extra half hour perhaps. Tech should be paid for it.

Pwg
Posted By: Lady Bird

Re: Little Things you do but don't charge for..... - 08/31/19 01:53 AM

Thank you,
We have decided on next year to do this.Perhaps it is not as sensitive as it was in playing very softly.
Also a few slight grooves on the treble hammers.The highest treble part seems to have become quite a bit brighter.The piano was a floor model for a bit over a year.(I did not want a brand new piano newly arrived from a crate)It was prepped before delivery.
It is a Sauter 130 ,arrived in Canada,in 2017,I heard from the manufacturers.
I have a humidifier to keep the humidity around 55%
Yes I shall pay the technician for the extra time.
Is it OK if it is done in January ?.It CAN freeze and be
below 0C for a few weeks then rise fairly quickly.
Posted By: Emile van Leenen

Re: Little Things you do but don't charge for..... - 09/11/19 05:35 PM

The little things I do and don't charge for are: "fixing keys that stick, some regulation and intonation"

I think when doing some of these little things combined with tuning the customer notices more difference and feels more happy about the piano and your visit.

Everything is always done within an hour. If it's not possible within that hour I make another appointment for those things.

Oh and my time drinking coffee with the customer, I don't charge wink
Posted By: P W Grey

Re: Little Things you do but don't charge for..... - 09/11/19 07:23 PM

I drink and tune at the same time usually...(coffee of course).

Pwg
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