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#686634 - 12/13/05 09:21 AM Technical question (problem?) with Roland HP103  
Joined: Dec 2005
Posts: 26
Schizo Offline
Full Member
Schizo  Offline
Full Member

Joined: Dec 2005
Posts: 26
Netherlands
Hello,

About a month ago I bought a Roland HP103 and it sounds and plays perfect! But ... I have noticed something very strange and I wonder I some of you have had something like this and know what to do.

In these four weeks, it happened four times, that while playing one key/note (which differs each time it happened) is not reacting to the settings. One time it was a C on which the sustain wouldn't stop after I released the damper (so the C was "hanging") and one time is was a E on which the key touch was disabled (so it sounded hard en noisy within the music).

Does this sounds familiar to one of you? I haven't been back to the dealer so far.

Thnx.

Bye Bye ,

Krista

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#686635 - 12/13/05 12:51 PM Re: Technical question (problem?) with Roland HP103  
Joined: Apr 2005
Posts: 4,534
Gyro Offline
4000 Post Club Member
Gyro  Offline
4000 Post Club Member

Joined: Apr 2005
Posts: 4,534
You need to remember that ultimately this is
an electronic device and things operate
by the opening and closing of electrical
contacts that connect circuits. If you're
playing fast and furiously, then occasionally
there might be some electronic "quirks" due
the way you're pressing the keys (or pedal)
that is not enabling the contacts to close or open.
This is not unknown even on an acoustic piano,
where there can be mechanical "quirks"
due to the way you're pressing the keys
(or pedal). I get some of these very
rarely on my digital in certain passages
where you're pressing, say, a third played
with two fingers, followed very quickly by
one of the same notes in the third played
with the same finger. But this only happens
when I'm being inexact with my technique,
and at other times it doesn't occur if
I'm playing it with proper technique
(this is why playing on a weighted
digital is better for developing technique,
because you need to be more exact with
it than on an acoustic), so I personally
don't consider this a problem.

Another thing is that, strangely as it might
seem, there could actually be a kind of
"break-in period" with a brand new digital,
where everything needs to be "settled in"
before it works optimally. But maybe this
is more a case of you adapting your technique
ever so slightly to the digital from what
you're used to on an acoustic, in order to
operate the electrical contacts optimally.

If your piano is playing "perfectly," well, then
what's the problem if 4 notes in a month
of playing don't sound absolutely perfect?
I'll bet on an acoustic you'd get even
more notes that sound off--it's just that
because it's an acoustic you never thought
of listening for something like this (or
maybe these are more noticeable on a digital
because its tones are so pure as compared
to an acoustic). However, if you're
continuously getting strange "zingers"
that seem to be generated electrically
at random by the machine, and not by the way
you're pressing the keys or pedal, then this
might indicate something wrong
with the software or electronic components
(or maybe something environmental, like
condensation on the contacts, or overheating
due to blocking of cooling openings, or
electronic interference from some other
electrical device), but this would be very
rare on a digital, which is designed for
durability and reliability and zero
maintenance, and is thoroughly tested
before leaving the factory.

#686636 - 12/13/05 01:54 PM Re: Technical question (problem?) with Roland HP103  
Joined: Nov 2001
Posts: 1,820
SteveY Offline
1000 Post Club Member
SteveY  Offline
1000 Post Club Member

Joined: Nov 2001
Posts: 1,820
NJ
Call Roland. You may need to do a "restart". They'll tell you how to do it.


PianoWorld disclaimer: musician, producer, arranger, author, clinician, consultant, PS2 aficionado, secret agent...
#686637 - 12/13/05 03:35 PM Re: Technical question (problem?) with Roland HP103  
Joined: Sep 2005
Posts: 56
soldbear Offline
Full Member
soldbear  Offline
Full Member

Joined: Sep 2005
Posts: 56
California
I would call Roland. It may be a known problem to them.

Even if it is not a known problem already, and if it is common, it will trigger Roland's action if enough people report it.

Even if the problem is not common, and you run into it only intermittently, not only should you report it to Roland, you should also insist Roland to make a record of your call. This is helpful if the problem gets worse over time, which is likely. If your piano happens to be out of manufacturer warranty period, you'll have a record that the problem exists within the warranty.

I would document all the conversations with Roland (names, time, date, and contents). Remember, if it's not on paper, it doesn't exist.

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#686638 - 12/13/05 03:43 PM Re: Technical question (problem?) with Roland HP103  
Joined: Dec 2005
Posts: 26
Schizo Offline
Full Member
Schizo  Offline
Full Member

Joined: Dec 2005
Posts: 26
Netherlands
Thank you all for your reactions. On one side I think, well, what is four times in a month, but as soldbear said, it can get worse.

I have a minidisc player and although it will take some time, I will try to get it on record, so that I have some "evidence". Next weekend I will go to my local dealer to get the right adress of Roland.

@Gyro, I have read your reaction carefully and some things sound reasonable. I haven't written down what I was playing when it happened, so it is hard to say if it has something to do with my technics. By the way, do you mean technical skills for playing a piano, or just for playing a digital?

Thank you all for your reactions so far .. and don't look at my English, because I am from The Netherlands.

#686639 - 12/13/05 07:42 PM Re: Technical question (problem?) with Roland HP103  
Joined: Sep 2005
Posts: 17
kelsnore Offline
Junior Member
kelsnore  Offline
Junior Member

Joined: Sep 2005
Posts: 17
Merrill, WI
This type of stuff drives me nuts. I would rectify the problem before it gets worse. It could stick at the end of a song. That would not be cool.


Roland
Parker Fly
Fender of course
#686640 - 12/13/05 07:48 PM Re: Technical question (problem?) with Roland HP103  
Joined: Sep 2005
Posts: 309
pianomad Offline
Full Member
pianomad  Offline
Full Member

Joined: Sep 2005
Posts: 309
USA
Quote
Originally posted by Schizo:


Thank you all for your reactions so far .. and don't look at my English, because I am from The Netherlands.
Your English is better than that of some native speakers here in the forum. You have nothing to worry about in that department.


www.elclandestinomusic.com

"Moralists have no place in an art gallery" ---Han Suyin

"Paint's not really a great thing to bring into a museum" ---Adam Sorenson, The Shape of Things
#686641 - 12/14/05 02:28 PM Re: Technical question (problem?) with Roland HP103  
Joined: Apr 2005
Posts: 4,534
Gyro Offline
4000 Post Club Member
Gyro  Offline
4000 Post Club Member

Joined: Apr 2005
Posts: 4,534
Schizo, I meant that if you've been playing at
an advanced level on an acoustic for many yrs.
and then suddenly switch to a digital, there
is an ever-so-slight adjustment in technique
you'll need to make for playing on a digital.

I'm thinking that if the pieces you're playing
are very advanced and at a fast tempo, and you're
using the exact same technique on the digital
that you used on an acoustic, then there might
be rare instances--say, just 4 times in a
whole month of playing--when, because of the
way you're pressing the keys in certain
fast passages, the electrical contacts cannot
open and close fast enough to keep up with
your fingers, or something like that--this
might occur, for example, when the same key
is pressed rapidly twice in succession.
(Note: you can get problems like this even
on a acoustic--for example, when playing
in a recital on a piano with a much different
action from the one you practice on--
but because it's an acoustic you don't
question it as something abnormal, but
with a totally new thing like a digital,
you might be more critical about what you're
hearing, especially since a digital's
sound is much purer than an acoustic's).

#686642 - 12/18/05 07:33 AM Re: Technical question (problem?) with Roland HP103  
Joined: Dec 2005
Posts: 26
Schizo Offline
Full Member
Schizo  Offline
Full Member

Joined: Dec 2005
Posts: 26
Netherlands
Well, yesterday I went back to the store where I have bought my digital. I tried to describe my problem. It sometimes happens that a key sounds much harder than it should be, due to a misplaced part of the mechanism, but than it should be continuously that error and on the same key. Unfortunatly, that is not the case, so it is probably a software problem. I had to do a factory reset and when that would not solve the problem my piano would be replaced by a new one.

When I came home I was playing for about an hour or so (after factory reset) and it happened again! I was recording the whole time, because I wanted it on tape, but offcourse the memory was just overloaded when it happened :S

So, a phonecall to the store monday will hopefully solve the case.

#686643 - 02/20/06 02:50 AM Re: Technical question (problem?) with Roland HP103  
Joined: Dec 2005
Posts: 26
Schizo Offline
Full Member
Schizo  Offline
Full Member

Joined: Dec 2005
Posts: 26
Netherlands
Hello,

Well, I had called the shop and they assured me that the piano would be replaced for a new one. They believed me on my word, good service.

It took some time (cause of christmas and new year), but three weeks ago the shop replaced my HP103 for a new one. I was very curious whether this one would not have the software problem and ... its okay smile No more strange effects!

Krista

#686644 - 02/20/06 04:36 PM Re: Technical question (problem?) with Roland HP103  
Joined: Sep 2005
Posts: 56
soldbear Offline
Full Member
soldbear  Offline
Full Member

Joined: Sep 2005
Posts: 56
California
Hi Krista,

It's good to hear that you've been taken well care of.

Best regards.


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