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Re: Owning and operating a piano business. #647363
03/22/08 12:32 PM
03/22/08 12:32 PM
Joined: Feb 2006
Posts: 574
Toronto, ON
Anne Francis Offline
500 Post Club Member
Anne Francis  Offline
500 Post Club Member

Joined: Feb 2006
Posts: 574
Toronto, ON
Any tips on how to persuade your chapter to actually hold meetings??


Anne Francis
Piano Tuner-Technician

Check out my blog! www.annefrancis.ca/blog

1906 Heintzman upright (rebuilt)
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Re: Owning and operating a piano business. #647364
03/22/08 03:01 PM
03/22/08 03:01 PM
Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
Jerry Groot RPT Offline OP
6000 Post Club Member
Jerry Groot RPT  Offline OP
6000 Post Club Member

Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
Ann, do you have this web site?

http://www.canadianpianopage.com/

Let me think about it while I go to the mall for a walk.


Jerry Groot RPT
Piano Technicians Guild
Grand Rapids, Michigan
www.grootpiano.com

We love to play BF2.
Re: Owning and operating a piano business. #647365
03/22/08 05:43 PM
03/22/08 05:43 PM
Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
Jerry Groot RPT Offline OP
6000 Post Club Member
Jerry Groot RPT  Offline OP
6000 Post Club Member

Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
Well, Anne, my walk is over and all I could think of was to contact home office on the web page above along with maybe the PTG home office in the USA?

I know your particular chapter doesn't seem very interested in holding meetings for one reason or another but, that is no excuse for accepting presidency then just to do nothing.

I would contact home office and complain A LOT about your chapter president. Explain that you'd like to attend meetings to learn but, they won't hold any. Complain that you are interesting in "possibly" joining the PTG but, how can you with a president that isn't willing to hold meetings? Etc? Lay it on them. I'll bet someone at the home office level will jump on it for you?

Perhaps invite outside members to come in to present meetings. We've done that when we get tired of doing it ourselves. Contact Kawai, Yamaha and other manufacturers. Many times they will be more than willing to send in someone when they are in that area or nearby to present a meeting.


Jerry Groot RPT
Piano Technicians Guild
Grand Rapids, Michigan
www.grootpiano.com

We love to play BF2.
Re: Owning and operating a piano business. #647366
03/23/08 09:12 AM
03/23/08 09:12 AM
Joined: Feb 2006
Posts: 574
Toronto, ON
Anne Francis Offline
500 Post Club Member
Anne Francis  Offline
500 Post Club Member

Joined: Feb 2006
Posts: 574
Toronto, ON
Thanks, Jerry. I'm not trying to get anyone into trouble; but it is discouraging to have been a member paying dues for two years already and to have had the opportunity to go to exactly two meetings in that time (both of which were very good, I should add). That page you sent me (thank you) was last updated two years ago, so I've asked them to update their information also, since they list members in each province and there have been a few new members (like myself) who have joined since the page was last updated! Our local president claims it's always the same few people who do all the work and that they'd like others to assume more responsibility. I have offered what I feel I can at this point.

I do enjoy the other benefits of membership such as the journal and member discounts at conferences.


Anne Francis
Piano Tuner-Technician

Check out my blog! www.annefrancis.ca/blog

1906 Heintzman upright (rebuilt)
Re: Owning and operating a piano business. #647367
03/23/08 01:22 PM
03/23/08 01:22 PM
Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
Jerry Groot RPT Offline OP
6000 Post Club Member
Jerry Groot RPT  Offline OP
6000 Post Club Member

Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
Hi Anne,

Personally, I think that the claim by the president is a "cop out." While it is true, that the same members often do much or most of the work, he is likely a poor delegator.

2 meetings in 2 years??? That's aweful. I wouldn't think twice about contacting home office for support.

I can't remember off hand but, hey people, aren't there specfic rules given to us by our home office as to how many meetings we are supposed to hold per year? Or is this decided locally???

Anne, we have members of our local chapter that travel as far as 100 miles one way just to attend our chapter meetings. They do not have the desire to attend those nearer to them. It is a long drive for them but, they do seem to enjoy themselves. Maybe consider the extra drive and go elsewhere if you can?


Jerry Groot RPT
Piano Technicians Guild
Grand Rapids, Michigan
www.grootpiano.com

We love to play BF2.
Re: Owning and operating a piano business. #647368
03/23/08 01:32 PM
03/23/08 01:32 PM
Joined: Jun 2003
Posts: 1,292
North Carolina
Ron Alexander Offline
1000 Post Club Member
Ron Alexander  Offline
1000 Post Club Member

Joined: Jun 2003
Posts: 1,292
North Carolina
Anne, I just recently joined the Guild. Thanks goodness the Charlotte chapter is very active and has a lot of support for the Associates. Last month, we had two people who came and I know for one of them it took at least three hours one way to get there. The other came from near Asheville which is a little over two hours. It is a shame to go to the expense of joining, and not have an active chapter.


-----------------
Ron Alexander
Piano Tuner-Technician
Re: Owning and operating a piano business. #647369
03/23/08 06:58 PM
03/23/08 06:58 PM
Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
Jerry Groot RPT Offline OP
6000 Post Club Member
Jerry Groot RPT  Offline OP
6000 Post Club Member

Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
You know, the more I think about this, the more I realize that it is the presidents job to set up the meetings!


Jerry Groot RPT
Piano Technicians Guild
Grand Rapids, Michigan
www.grootpiano.com

We love to play BF2.
Re: Owning and operating a piano business. #647370
03/25/08 07:28 AM
03/25/08 07:28 AM
Joined: Jul 2003
Posts: 402
Southern Ontario,Canada
Piano Guy Offline
Full Member
Piano Guy  Offline
Full Member

Joined: Jul 2003
Posts: 402
Southern Ontario,Canada
I have suffered the same frustrations as Anne. In fact, 3 times in a row I requested to take the written exam. Three times they were out of exam copies. Eventually I just opted out. Not enough meetings. Not enough help. Yes I did contact another chapter. 2 in fact, as I operate from 2 differant cities, and was willing to travel. Attempts to contact produced no results. So I continue lurking on piano world and the PTG email threads. I love this biz, and enjoy the thoughts and opinions expressed by others. I started part time in 1995, went full time in 2001, and still gaining.


Richard, the"Piano Guy"
Piano Moving Tuning & Repair
From London ON to Fort Erie ON
Re: Owning and operating a piano business. #647371
03/25/08 07:29 AM
03/25/08 07:29 AM
Joined: Jul 2003
Posts: 402
Southern Ontario,Canada
Piano Guy Offline
Full Member
Piano Guy  Offline
Full Member

Joined: Jul 2003
Posts: 402
Southern Ontario,Canada
I have suffered the same frustrations as Anne. In fact, 3 times in a row I requested to take the written exam. Three times they were out of exam copies. Eventually I just opted out. Not enough meetings. Not enough help. Yes I did contact another chapter. 2 in fact, as I operate from 2 differant cities, and was willing to travel. Attempts to contact produced no results. So I continue lurking on piano world and the PTG email threads. I love this biz, and enjoy the thoughts and opinions expressed by others. I started part time in 1995, went full time in 2001, and still gaining.


Richard, the"Piano Guy"
Piano Moving Tuning & Repair
From London ON to Fort Erie ON
Re: Owning and operating a piano business. #647372
03/25/08 08:33 AM
03/25/08 08:33 AM
Joined: Jun 2001
Posts: 4,861
USA
B
Bob Offline
4000 Post Club Member
Bob  Offline
4000 Post Club Member
B

Joined: Jun 2001
Posts: 4,861
USA
I think they were working on an On-line version of the written test. Don't know if it's up yet. Might be an option for some people.




Re: Owning and operating a piano business. #647373
03/25/08 08:41 AM
03/25/08 08:41 AM
Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
Jerry Groot RPT Offline OP
6000 Post Club Member
Jerry Groot RPT  Offline OP
6000 Post Club Member

Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
I will look into this for you both writing my home office to see what results or advice they have and will post them here for you with what advice I get from them. Give me a few days to see if we can get results from them. We'll see if we can't get some sort of ball rolling here. I'll contact my own home office first to see if the Canadian one is affiliated through ours first or not and move on from there okay?


Jerry Groot RPT
Piano Technicians Guild
Grand Rapids, Michigan
www.grootpiano.com

We love to play BF2.
Re: Owning and operating a piano business. #647374
03/25/08 04:37 PM
03/25/08 04:37 PM
Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
Jerry Groot RPT Offline OP
6000 Post Club Member
Jerry Groot RPT  Offline OP
6000 Post Club Member

Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
Well, we didn't have to wait a few days after all! I wrote the home office this morning and have already received an email response from them. Here it is:

"Dear Jerry,

Thanks for letting us know about this. I'm sorry these folks have had this experience. I am copying my reply to Chris Solliday, North East Regional Vice President whose territory includes Toronto. He will work with the chapter to see what can be done.

Best regards,
Dale Probst, RPT"

If it is alright with you both, I would like to include your email addresses with my response to Dale so that they can get in contact with you both directly in Cananda or whoever needs to do so.

I have Anne's Richard but, I do not have yours. Send it private IM please.

Both of you please let me know soon if sending your email is okay.


Jerry Groot RPT
Piano Technicians Guild
Grand Rapids, Michigan
www.grootpiano.com

We love to play BF2.
Re: Owning and operating a piano business. #647375
03/25/08 08:50 PM
03/25/08 08:50 PM
Joined: Feb 2006
Posts: 574
Toronto, ON
Anne Francis Offline
500 Post Club Member
Anne Francis  Offline
500 Post Club Member

Joined: Feb 2006
Posts: 574
Toronto, ON
Jerry, I sent you an email.

Anne


Anne Francis
Piano Tuner-Technician

Check out my blog! www.annefrancis.ca/blog

1906 Heintzman upright (rebuilt)
Re: Owning and operating a piano business. #647376
05/26/08 11:37 AM
05/26/08 11:37 AM
Joined: Oct 2005
Posts: 45
MN
T
Torger Offline
Full Member
Torger  Offline
Full Member
T

Joined: Oct 2005
Posts: 45
MN
I have a question about publishing tuning and repair rates.

Should the tuning and repair rates be published on a website? why or why not?

I see both done by techs and am wondering if it is the best practice.

thanks


Torger Baland
Piano Tuner / Technician
Minneapolis / St. Paul
www.PapagenoPianoTuning.com
Find us on Facebook
Re: Owning and operating a piano business. #647377
05/26/08 09:08 PM
05/26/08 09:08 PM
Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
Jerry Groot RPT Offline OP
6000 Post Club Member
Jerry Groot RPT  Offline OP
6000 Post Club Member

Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
I guess that's probably a matter of preference. Some folks prefer to have people see this on their web site so they don't bother phoning them to ask. A lot of people are simply price shoppers.

Others like myself prefer to have them ask because it gives me an opportunity to explain things to them such as the difference between the prices of "tooners" and technicians. Pitch raises having nothing to do with repairs etc.

Often times when you strike up a good conversation with the potential customer, or if you get them to laughing which I can usually do quite easily, it wins them over in no time.


Jerry Groot RPT
Piano Technicians Guild
Grand Rapids, Michigan
www.grootpiano.com

We love to play BF2.
Re: Owning and operating a piano business. #647378
05/26/08 11:05 PM
05/26/08 11:05 PM
Joined: May 2007
Posts: 1,645
D
Dave Stahl Offline
1000 Post Club Member
Dave Stahl  Offline
1000 Post Club Member
D

Joined: May 2007
Posts: 1,645
I publish my prices on the web and on the bottom of my invoice. I've found that customers appreciate it because it eliminates the guesswork, or the feeling that they aren't getting my best price. It also keeps me from feeling like I have to bargain, which is something that we shouldn't have to do with our hard-earned wages.


Promote Harmony in the Universe...Tune your piano!

Dave Stahl, RPT
Piano Technician's Guild
San Jose, CA
http://www.youtube.com/watch?v=JAniw3m7L2I
http://dstahlpiano.net
Re: Owning and operating a piano business. #647379
05/27/08 04:50 PM
05/27/08 04:50 PM
Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
Jerry Groot RPT Offline OP
6000 Post Club Member
Jerry Groot RPT  Offline OP
6000 Post Club Member

Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
Here's what I think is a very interesting website that will give some interesting advice on pricing, marketing etc. Check it out and let me know what you think about it.

IMO, I'll tell you right now, if you are serious about running your piano business as a business, you will not skim it but, instead will read it and learn.

http://www.sitepoint.com/article/web-work-should-charge


Jerry Groot RPT
Piano Technicians Guild
Grand Rapids, Michigan
www.grootpiano.com

We love to play BF2.
Re: Owning and operating a piano business. #647380
05/27/08 10:28 PM
05/27/08 10:28 PM
Joined: Oct 2005
Posts: 45
MN
T
Torger Offline
Full Member
Torger  Offline
Full Member
T

Joined: Oct 2005
Posts: 45
MN
very interesting and helpful, thank you
I skimmed it, re skimmed it, read it, re read it, then took their forumlas and sugestions to an excel spreadsheet and started to do some calculations. wow...

I have more to read and reread, but that will be for another day. THank you!


Torger Baland
Piano Tuner / Technician
Minneapolis / St. Paul
www.PapagenoPianoTuning.com
Find us on Facebook
Re: Owning and operating a piano business. #647381
05/27/08 10:39 PM
05/27/08 10:39 PM
Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
Jerry Groot RPT Offline OP
6000 Post Club Member
Jerry Groot RPT  Offline OP
6000 Post Club Member

Joined: Nov 2007
Posts: 6,828
Grand Rapids Michigan
You're more than welcome. Stuff like that is a lot to take in isn't it?


Jerry Groot RPT
Piano Technicians Guild
Grand Rapids, Michigan
www.grootpiano.com

We love to play BF2.
Re: Owning and operating a piano business. #647382
05/27/08 11:27 PM
05/27/08 11:27 PM
Joined: Oct 2005
Posts: 45
MN
T
Torger Offline
Full Member
Torger  Offline
Full Member
T

Joined: Oct 2005
Posts: 45
MN
you know its kind of like getting a drink out of a fire hydrant - at first it seems easy and predictable but then after the first sip- or bass string breaking...or split bass bridge in need of repair gush... and I countine to realise its just the tip of the iceberg.


Torger Baland
Piano Tuner / Technician
Minneapolis / St. Paul
www.PapagenoPianoTuning.com
Find us on Facebook
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