2017 was our 20th year online!

Welcome to the Piano World Piano Forums
Over 3 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

Shop our online store for music lovers
SEARCH
Piano Forums & Piano World
(ad)
Wessell Nickel & Gross
PianoForAll
(ad)
Best of Piano Buyer
 Best of Piano Buyer
(ad)
Faust Harrison Pianos
Faust Harrison 100+ Steinway pianos
Who's Online Now
57 members (bobrunyan, Ajax69, BozzyBear, Beowulf, anotherscott, Badger1966, Beemer, 1957, 13 invisible), 436 guests, and 431 robots.
Key: Admin, Global Mod, Mod
(ad)
Estonia Pianos
Estonia Pianos
Previous Thread
Next Thread
Print Thread
Hop To
Baldwin Concertmaster Tech Support Problem
#612807 02/26/07 11:57 AM
Joined: Aug 2003
Posts: 35
D
Full Member
OP Offline
Full Member
D
Joined: Aug 2003
Posts: 35
I have been attempting to get tech support for a Baldwin Concertmaster system. I have called the factory, and left many messages. Does anyone out there have a better contact, or had success in actually geting tech support from Baldwin??

Or - is there anyone else in the NJ area who would like to take this service call?


Registered Piano Technician
Piano Restoration, Sales and Service
www.esteypiano.com
(ad)
Piano & Music Accessories
piano accessories music gifts tuning and moving equipment
Re: Baldwin Concertmaster Tech Support Problem
#612808 02/26/07 12:20 PM
Joined: Jun 2006
Posts: 34
Full Member
Offline
Full Member
Joined: Jun 2006
Posts: 34
Hi David,
I'm not completely sure, but as I recall the Concertmaster had affiliations with QRS Musical Technologies. Maybe you could try calling them.

QRS # 800.247.6557

Good Luck


Ricliz
Tuner-Tech
Re: Baldwin Concertmaster Tech Support Problem
#612809 02/26/07 08:26 PM
Joined: Feb 2006
Posts: 1,500
C
1000 Post Club Member
Offline
1000 Post Club Member
C
Joined: Feb 2006
Posts: 1,500
We seemed to have had similar luck getting a hold of tech service folks for Baldwin.

Since Balwins most recent bankruptcy a few years ago, QRS and Baldwin have not exactly been on the most friendly terms. Ironically enough, Gibsons recent purchase of the Dongbei factory in China, essentially means Baldwin is now heading up QRS's Story & Clark production!

The new Baldwin Concertmaster system is a product of a newish company called Pianoforce . I only found this out after pulling the cover off the solenoid rail and seeing their sticker. At that time, their website wasn't up yet, and there was no way to reach anyone their. It seems they've since upgraded their site though, and are hopefully trying to upgrade their support capabilities as well. Speaking with one of their techs at the convention in Rochester, I learned that this company apparently did manufacture a number of front ends in the past for QRS. (such as the Serenade CD, which the Pianoforce unit is remarkably similiar to) The tech seemed excited about some new features and ideas for the future, and receptive to suggestions from those in the field.

What particular problem is this piano having?


Rich Lindahl
Piano Restorations in Central CT
www.rivervalleypiano.com
Re: Baldwin Concertmaster Tech Support Problem
#612810 02/27/07 01:15 PM
Joined: Aug 2003
Posts: 35
D
Full Member
OP Offline
Full Member
D
Joined: Aug 2003
Posts: 35
I truly appreciate you all taking the time to provide me with some feeback and alternatives. This forum is quite the resource.

The unit plays for about 20 or 30 minutes and just shuts down, and eventually plays again. Im thinking its a head unit or power supply problem. The cd tray is also tempermental, and at times refuses to open.

It is a brand new Hamilton grand, and the customer has moved here to NJ far away from the selling dealer. The unit is still under warranty, so I would think Baldwin would take the responsibility....if i could only get them to take my calls!
I know I can call QRS or Pianoforce - and I guess thats what Ill have to do, but I dont think they are going to send me a free head unit or power supply for a piano they are not responsible for.


Registered Piano Technician
Piano Restoration, Sales and Service
www.esteypiano.com
Re: Baldwin Concertmaster Tech Support Problem
#612811 02/28/07 12:05 AM
Joined: Feb 2006
Posts: 1,500
C
1000 Post Club Member
Offline
1000 Post Club Member
C
Joined: Feb 2006
Posts: 1,500
Quote
The unit plays for about 20 or 30 minutes and just shuts down, and eventually plays again.
Another possibility is that some of the solenoid plungers are stuck or sluggish inside the barrel. The system likely has a shut-off system, to protect against overheating solenoids. When you remove the action, you should be able to pull the plungers up and drop them down, feeling little to no resistance. If that's not the case, you may be able to try swapping plungers into different barrels until they are all in a barrel where they can move freely. If that doesn't work, you may need to lightly sand the plunger with very fine grit sandpaper, or even steel wool. Do not try to lubricate, I promise you will be called back before too long.

Quote
The cd tray is also tempermental, and at times refuses to open.
Check to see if the tray is tracking properly. Sometimes the outside of the tray drawer, can get caught on the inside of the cover, and needs to be nudged to one side or the other, in order for it to open freely.

If the piano is new, it is definitely a Pianoforce system.


Rich Lindahl
Piano Restorations in Central CT
www.rivervalleypiano.com

Moderated by  Piano World 

Link Copied to Clipboard
(ad)
Pianoteq
PianoTeq Karsten Collection
(ad)
PianoDisc

PianoDisc
(ad)
Piano Life Saver - Dampp Chaser
Dampp Chaser Piano Life Saver
(ad)
Mason & Hamlin Pianos
What's Hot!!
News from the Piano World
Our October 2020 Free Piano Newsletter is Here!
---------------------
3,000,000+!
------------------
Posting Pictures on the Forums
-------------------
Forums RULES & HELP
-------------------
ADVERTISE on Piano World
New Topics - Multiple Forums
New DP Buyer Needs Help :-)
by Badger1966 - 10/21/20 09:12 AM
Kawai es920 - record onto Android Smartphone
by big-vern - 10/21/20 04:51 AM
MP11SE in stock at bhphoto.com
by mivaldes - 10/20/20 10:35 PM
most common non ET temperaments in 2020?
by MartF - 10/20/20 08:56 PM
Download Sheet Music
Virtual Sheet Music - Classical Sheet Music Downloads
Forum Statistics
Forums41
Topics202,334
Posts3,015,668
Members98,964
Most Online15,252
Mar 21st, 2010
Please Support Our Advertisers


Faust Harrison 100+ Steinways

Dampp Chaser Piano Life Saver

 Best of Piano Buyer

PianoTeq Bechstein
Visit our online store for gifts for music lovers

Virtual Sheet Music - Classical Sheet Music Downloads



 
Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
 
Our Piano Related Classified Ads
| Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter |


copyright 1997 - 2020 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission
Powered by UBB.threads™ PHP Forum Software 7.7.4