Welcome to the Piano World Piano Forums
Over 2.5 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

SEARCH
Piano Forums & Piano World
What's Hot!!
Happy Thanksgiving!

Happy Thanksgiving from our family to our Forums Family!

Posting Pictures on the Forums
-------------------
Forums RULES & HELP
-------------------
ADVERTISE on Piano World
(125ad)
Piano Life Saver - Dampp Chaser
Dampp Chaser Piano Life Saver
(ad)
Piano Buyer Guide
Piano Buyer Fall 2017
Who's Online Now
110 registered members (Anonymous4, ArtlessArt, anamnesis, BachToTheFuture, Amedeus, accordeur, 26 invisible), 1,863 guests, and 1 spider.
Key: Admin, Global Mod, Mod
(ad)
Estonia Pianos
Estonia Pianos
Quick Links to Useful Piano & Music Resources
Our Classified Ads
Find Piano Professionals-

*Piano Dealers - Piano Stores
*Piano Tuners
*Piano Teachers
*Piano Movers
*Piano Restorations
*Piano Manufacturers

Quick Links:
*Advertise On Piano World
*Free Piano Newsletter
*Online Piano Recitals
*Piano Recitals Index
*Piano & Music Accessories
*Live Piano Venues
*Music School Listings
* Buying a Piano
*Buying A Acoustic Piano
*Buying a Digital Piano
*Pianos for Sale
*Sell Your Piano
*How Old is My Piano?
*Directory/Site Map
*Virtual Piano
*Music Word Search
*Piano Videos
*Virtual Piano Chords & Scales
Previous Thread
Next Thread
Print Thread
#328364 - 08/31/05 01:03 AM To Yamaha techs & experts of the Disklavier: HELP!!  
Joined: Aug 2005
Posts: 11
BraveheartSydney Offline
Junior Member
BraveheartSydney  Offline
Junior Member

Joined: Aug 2005
Posts: 11
SLC
I just discovered a few days ago that my Mark III - DC7, which no longer have warranty on the electronics, have a solenoid that doesn't move as well as the other keys. When the disklavier unit plays back, the note "A" above middle C, does not depress fully, unless it's playing loudly. When you have music that plays at "regular" comfortable volume, it only moves a little, but not enough to make a sound, resulting in a very annoying skip on the music.

When I transpose to other keys, the piece that used to play that note plays it ok on the transposed key. This tells me that it's not the piece.

I was told by a non-Yamaha technician that he thinks the particular note in question needs to have the solenoid calibrated, increasing the wattage for that note. But he is not sure, and don't know how to fix it.

I hope that this is easily fixable. Do you know if this is a minor problem?

What would it take besides calling a Yamaha technician to come in? Am I able to set the control unit to identify the problem and reset it?

If I do have to bring in a Yamaha tech, how much will it cost?

Are all Yamaha techs familiar with the Disklavier units, or are there only select people that has to be trained by Yamaha? How will I know?

The unit is only 4 years old.

Thank you in advance for your help.

(ad)
Piano & Music Accessories
piano accessories music gifts tuning and moving equipment
#328365 - 08/31/05 05:39 AM Re: To Yamaha techs & experts of the Disklavier: HELP!!  
Joined: May 2001
Posts: 10,776
Rich Galassini Offline
Yikes! 10000 Post Club Member
Rich Galassini  Offline
Yikes! 10000 Post Club Member

Joined: May 2001
Posts: 10,776
Philadelphia/South Jersey
I am not intimately familiar with Disklavier repair, however, every other system that I AM familiar with could easily have the offending solenoid replaced, or adjusted.

I don't see why it should be lots of $$$.

I hope that helps,


Rich Galassini
Cunningham Piano Co.
Phila, Pa.
(215) 991-0834 direct line
rich@cunninghampiano.com
Check out the Science Channel's "How Its Made" featuring our piano restoration:
http://www.cunninghampiano.com/how-its-made/
#328366 - 08/31/05 06:46 AM Re: To Yamaha techs & experts of the Disklavier: HELP!!  
Joined: Nov 2002
Posts: 1,351
JIMBOB Offline
1000 Post Club Member
JIMBOB  Offline
1000 Post Club Member

Joined: Nov 2002
Posts: 1,351
South Carolina
Not all Yamaha techs are certified for working on Disklaviers. I suggest you call the local chapter of the Piano Technicians Guild to find out who is certified in your area or call Yamaha directly. You do not want someone hacking around guessing what the repair is. I have only had a short course on Disklavier and need to return for certification which is about a full week of intense training. Ask to see the techs certification before they touch the system. I'm not sure what the cost will be but you are dealing with mechanical and electronic components plus diagnostic skills. It could be expensive.


Certificate in Piano Technology NBSSP
Associate Member PTG
Yamaha & Petrof/Nordiska Training
Dampp-Chaser System Installer
QRS/ Pianomation Service
Certified Piano Disc Technician/Installer
#328367 - 08/31/05 07:40 AM Re: To Yamaha techs & experts of the Disklavier: HELP!!  
Joined: May 2001
Posts: 10,776
Rich Galassini Offline
Yikes! 10000 Post Club Member
Rich Galassini  Offline
Yikes! 10000 Post Club Member

Joined: May 2001
Posts: 10,776
Philadelphia/South Jersey
JIMBOB,

If the problem is a burned out solenoid (from the description this is most likely) it should not be expensive. That takes little diagnostic skill, IMHO.

If it is something else...well.......who knows?


Rich Galassini
Cunningham Piano Co.
Phila, Pa.
(215) 991-0834 direct line
rich@cunninghampiano.com
Check out the Science Channel's "How Its Made" featuring our piano restoration:
http://www.cunninghampiano.com/how-its-made/
(ad ) MusicNotes.com
sheet music search
#328368 - 08/31/05 11:10 AM Re: To Yamaha techs & experts of the Disklavier: HELP!!  
Joined: Aug 2005
Posts: 121
flya750 Offline
Full Member
flya750  Offline
Full Member

Joined: Aug 2005
Posts: 121
On my brand new C3 Mark III when I play most all midi music I have to increase the volume just to make sure all notes are played? If I turn the volume down to medium or below notes are skipped.

Is this normal? It seems odd to me.

I know there is a Disklavier calibration process, but the tech mentioned that he would do that at the six month mark.

#328369 - 08/31/05 01:06 PM Re: To Yamaha techs & experts of the Disklavier: HELP!!  
Joined: Jan 2005
Posts: 1,083
Paul Y Offline
1000 Post Club Member
Paul Y  Offline
1000 Post Club Member

Joined: Jan 2005
Posts: 1,083
Nashua, NH
The Yamaha Disklavier models all have a "self-diagnosis and a correction program" built-in to the computer. When an authorized Yamaha technician comes to tune your piano, this is the person who should run the program. The diagnostic portion measures the voltage of each key individually and adjusts them so they will play evenly.

This is not an expensive proposition. It is purely part of the maintenance that is required to keep your Disklavier running and performing accurately. However, only an authorized Yamaha-trained piano technician should be called to perform this task. Plus, he or she is usually the only one who knows how to get into the program to run it.


Retired Industry Professional
#328370 - 08/31/05 05:58 PM Re: To Yamaha techs & experts of the Disklavier: HELP!!  
Joined: May 2001
Posts: 10,881
Steve Cohen Online content
Yikes! 10000 Post Club Member
Steve Cohen  Online Content
Yikes! 10000 Post Club Member

Joined: May 2001
Posts: 10,881
Maryland/DC/No. VA
How long is the Disklavier parts warranty?


Piano Industry Consultant- http://www.linkedin.com/pub/steve-cohen/6/b92/b80

Consultant & Contributing Editor - Acoustic & Digital Piano Buyer

Jasons Music
Maryland/DC/No. VA
Since 1937.

www.jasonsmusic.com
My postings, unless stated otherwise, are my personal opinions, not those of my clients.
#328371 - 08/31/05 06:11 PM Re: To Yamaha techs & experts of the Disklavier: HELP!!  
Joined: Aug 2005
Posts: 11
BraveheartSydney Offline
Junior Member
BraveheartSydney  Offline
Junior Member

Joined: Aug 2005
Posts: 11
SLC
Quote
Originally posted by Steve Cohen:
How long is the Disklavier parts warranty?
Steve,

I believe it's only 2 years.

#328372 - 09/01/05 03:31 PM Re: To Yamaha techs & experts of the Disklavier: HELP!!  
Joined: May 2001
Posts: 10,776
Rich Galassini Offline
Yikes! 10000 Post Club Member
Rich Galassini  Offline
Yikes! 10000 Post Club Member

Joined: May 2001
Posts: 10,776
Philadelphia/South Jersey
Quote
The Yamaha Disklavier models all have a "self-diagnosis and a correction program" built-in to the computer.


Steve,

Does the mark III have this feature? Just curious.

fly,

None of the player systems should do this. This is correctable - if Steve says you have that feature, don't fret. It will be easily correctable. We do this with PianoDisc all the time - your piano's action changes over the first couple years of play and the player system does not - hence...... the adjustments needed.


Rich Galassini
Cunningham Piano Co.
Phila, Pa.
(215) 991-0834 direct line
rich@cunninghampiano.com
Check out the Science Channel's "How Its Made" featuring our piano restoration:
http://www.cunninghampiano.com/how-its-made/
#328373 - 09/01/05 05:01 PM Re: To Yamaha techs & experts of the Disklavier: HELP!!  
Joined: Jul 2003
Posts: 1,740
Jeff Bauer Offline
1000 Post Club Member
Jeff Bauer  Offline
1000 Post Club Member

Joined: Jul 2003
Posts: 1,740
Los Angeles
Disklavier is warrantied for 1 year labor, 5 years parts.

The quality of playback is also reliant on the regulation of the action. As PaulY states, their is a calibration program that allows the Disklavier to acclimate to the current state of the action. The MIII has this (as did the MII, and possibly the M1).

The preferable procedure in all of this is to regulate the action first, and then run the Disklavier diagnostics second.

If you have not had a piano technician out yet, that is step one. So far this sounds like if could just as easily be an issue with the piano.

If there is a problem with the Disklavier Solenoid, or anything else, you should hire a Disklavier trained tech to do that work.

If you don't have a dealer in the area that is able to help you with this,
I suggest getting a hold of Dave Durbin @ Yamaha: 714-522-9883. He is the Piano Service Specialist and should be able to connect you with a person in your area.

You can also try Pat Hudnal, the Customer Service Manager @ 714-522-9143.

Good Luck!


Jeff Bauer | Keyboard Concepts

Yamaha | Schimmel | Bösendorfer | Knabe | Restored Steinway

My soundcloud page

Moderated by  Ken Knapp, Piano World 

Piano Acc. & Gift Items in
Piano World's Online Store
In PianoSupplies.com ,(a division of Piano World)
our online store for piano and music gifts and accessories, Digital Piano Dolly, party goods, tuning equipment, piano moving equipment, benches, lamps Caster Cups and more.


Free Shipping* on Jansen Artist Piano Benches, Cocoweb Piano Lamps, Hidrau Hydraulic Piano Benches
(*free shipping within contiguous U.S. only)
(ad)
Pearl River & Ritmuller
Ritmuller Pianos
(ad)
Pianoteq
PianoTeq 6 Out now
ad
Pierce Piano Atlas


New Topics - Multiple Forums
Grand Piano Placement in Room
by Anonymous4. 11/23/17 12:39 PM
Grand Piano Placement in Room
by Anonymous4. 11/23/17 09:59 AM
How To Play Havana On Piano
by elijahMG. 11/23/17 08:20 AM
Wavesfactory - MERCURY PIANO (Fazioli F-228 Grand)
by Max_Forte. 11/23/17 06:43 AM
An one minute survey
by Nikolas. 11/23/17 05:49 AM
Forum Statistics
Forums44
Topics182,903
Posts2,673,768
Members89,176
Most Online15,252
Mar 21st, 2010
(ad)
Accu-Tuner
Sanderson Accu-Tuner
Check It Out!
There's a lot more to Piano World than just the forums.
Click Here to
Explore The Rest of Piano World!!
Visit our online store for gifts for music lovers


 
Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
 
Our Piano Related Classified Ads
| Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter |


copyright 1997 - 2017 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission
Powered by UBB.threads™ PHP Forum Software 7.6.0