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Joined: Feb 2010
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I wanted to share my positive experience with wittner service.

A small piece of plastic broke off the back case of my 30 year old wittner taktell metronome. Not affecting the performance, but since I use it often I wanted to fix it anyway.

I mailed wittner germany if I could buy a replacement part from them.

Instead, they offered me to either (1) let me send them my metronome for a free full service (2) send me a a replacement part for free cool

I took the second option, as I think it still runs fine, and I use the metronome almost daily lately.

I received in fact a complete casing - back PLUS front - after a few days. So it basically looks like new now smile

Last edited by wouter79; 02/28/21 04:50 PM.

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Too often good service (beyond what is expected as "normal") goes unannounced while bad service often gets the hype.

It's good to read this; thanks for posting.

Regards,


BruceD
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Wonderful!

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I too had a piece of plastic break off my plastic Wittner plus significant yellowing of its case. I was able to sell it and I bought a high gloss wooden Wittner with bell. Good to hear that they gave you good service.
Ian


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