Piano World Home Page Forums Our Most Popular Forums Piano Forum I am going to do final negotiation for GX2 tomorrow

At first, the rude male staff was quite protective about pricing. He said never ever below $40,000 and I asked negotiation several times but he never accepted.
On one day I asked the pricing to other female staff and she called product manager in main branch. I told her maximum budget is $37,500 and she talked with the manager on the phone and they accepted my offer. I didn't make decision on that day.

I met my piano technician and heard that the one of his customer bought GX2 at price $36,000 which including delivery.

He said I could get better deal. As the shop has price match policy, I am going to ask more nego tomorrow.

Their attitude was quite protective and said the price is already nearly no margin. My tuners customer bought GX2 in mid of last year.

Do you think they will make it to $36,000?(NZD)

I think dealers and manufacturers should just come up with a fair and appropriate price and stick to it, instead of this ridiculous situation where sticker price on the piano is meaningless. I also don't think it's fair that some people end up paying considerably more than other people for the same piano.

Really the only way to determine a fair price for the piano is to visit two or more dealers and have them compete for your business.

Around here, only one dealer/chain sells a piano brand (new), so you can’t go down the street and compare prices for the same piano. Thus, while you should never have to pay SMP, prices are often well above that. This doesn’t go for all brands around here, but most of them. It was really discouraging when I was entertaining the idea of a new Kawai grand, but the prices were way above what everyone else was paying at the time. 😐

They are only one shop in NZ , which sells Kawai piano

It's possible that they have supply issues due to covid so are less likely to negotiate. They may be firm on price and you will have to decide whether you're willing to walk away. Of course you could always walk away for the next couple of weeks and see if they come running back to you

I'm sure you can't just say that your tech knows someone who bought the piano for 36K. You'd have to show the sales receipt. Since the piano may have had a price increase, the price you heard about may not apply. I think the far more important thing is how much you like the piano. If you really love it than the extra 1.5K will not make much difference in the big picture; if you don't like it that much, getting it at a lower price won't change that.

+1

Dealers set their prices based on factors which would be difficult to standardize; what is the dealer’s Cost of doing business including the number of employees, rent or loan amount, local taxes, sales volume etc. the same situation applies to furniture dealers where the cost of the same couch will vary based on where/how you buy. Bought a new car? Prices vary between dealers.

would you really expect some dealers to take a loss on a sale if all prices were identical? To get the best price as a consumer, be informed.

My thoughts:

1) Since you’re not living in an area with several different dealers competing to sell you a new piano, your negotiations on price is rather limited.

2) In my mind, final price is only one factor in finding a new piano.

3) If the dealer’s lowest price is only 1,000 dollars above what you’re wanting to pay and they won’t go lower, ask the dealer for an extra tuning, or an upgraded piano bench.

4) At the end of the day, if this is the piano you really want, after all the visits to the showroom, and all the research, I wouldn’t let 1,000 dollars stand in my way. I’d buy the GX2 and call it good.

An Irishman I knew was always willing to split the difference, sometimes more than once if the seller agreed.

Since you made an offer of $37,500 and they accepted your offer at the time, and you didn't buy the piano that day, it is possible they may not take any offer you make seriously. But I'm just speculating.

As for advice on negotiations, you've received some good advice here. I'm afraid I'm not that good at negotiating prices myself.

Wishing you good luck with the negotiations.

Rick

+1

With 37500 NZD you still get a 30% discount from SMP. Which is very good.

It may be good, but since Fine's SMP figures do not apply to NZ one can't use them as a benchmark.

I understand that buying a piano is a huge investment. But I do not think it is fair to use a forum in order to save some dollars. It is wise to get advise about technical properties, acoustics, experience and whatsoever. But at least to me it is not very fair to publish negotiated prices with sellers. They are doing very hard to get some money for themselves, their employees and the huge rent of their big shops, let alone the grands they have to pay before they sell. I am not saying, don´t negotiate, but I would not like to contribute to decrese the margins of the ones who offer us so many pianos, let us play them and get the best out of them, just to be broadly negotiated down by crowd funded reasons. Sorry, just my 2 ct

It's entirely possible that the dealer or someone associated with them has already read this thread.

Hmm ... the ethics of Asymmetric Information Failure.

Maybe the sellers on the forum are as interested as the buyers are.

Larry.