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Any qualified acoustic piano technician should be able to do the rather limited regulation required.


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@srslysupersonic: Is it possible that the feel of the action is related to the volume set? For example, you feel that the Yamaha's acoustic grands' actions were lighter, and even the N1X's action at the store felt lighter. Is it possible because its louder volume setting at the store (and the acoustic grands' naturally loud volume) make you play lighter to control the volume better? But at home, maybe you lower the N1X's volume at home (because it'd otherwise be too loud), so that enables you to play harder on the action, giving you the feeling of the action being heavier?

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Originally Posted by Volusiano
@srslysupersonic: Is it possible that the feel of the action is related to the volume set? For example, you feel that the Yamaha's acoustic grands' actions were lighter, and even the N1X's action at the store felt lighter. Is it possible because its louder volume setting at the store (and the acoustic grands' naturally loud volume) make you play lighter to control the volume better? But at home, maybe you lower the N1X's volume at home (because it'd otherwise be too loud), so that enables you to play harder on the action, giving you the feeling of the action being heavier?

@Volusiano unfortunately no. To be honest, the height of the action is not my main concern but its smoothness. I could live with a heavier action. What bothers me is the feel of the keystroke which is highly non linear. Unfortunately my English is not that great to give you an accurate description but as I press the key, when it is a third of the way down the feel changes abruptly and it behaves similarly on its way up. It has a weird bouncing/spring effect, it's not just the escapement which I can feel when I press down further - that feels normal.

For example, I am now trying to learn Chopin's Prelude N3 in G major and I am having such a hard time playing leggierissimo because of the way the keys bounce back near the top. It is much easier on any of my teachers pianos because the keys are smoother and (for the lack of a better word) "predictable". He has an old Steinway with a very heavy but fully restored action and a Yamaha U1 with a very light action and it's a joy to play on both...

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My question is, say you're not happy with the factory shipped action on your new N1X and you would like it lighter or changed to your liking is this something yamaha would do under warranty? How much would a piano technician charge to regulate the N1X if not? Or say past warranty, is it in the thousands or hundreds? No way i am paying anywhere near a grand for regulation that's for sure

Also i am confused by people talking about audio interfaces built into the N1X... By that do they mean what's basically built into all modern dps at the mid range up? A simple case of you stick a usb cable from pc/laptop to N1X and you can then use a vst to record midi etc..?

I have a ca99 currently, i use a cable from laptop to piano but also an audio cable from my steinberg ur22 into ca99 audio in socket. I only record garritan cfx into cubase and was told to use the steinberg yamaha driver included in ur22 so i have to have the audio cable as well as usb cable so the driver works. I guess this is so i can hear garritan through my ca99 speakers as without the ur22 audio interface i wouldn't be able to.

It sounds like people only use the usb cable not an audio cable as well... But i use both, i bet i am doing it wrong or over complicating it?

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The built-in audio interface in the N1X simply eliminates the need for an audio cable. You can transmit audio through the USB to host.


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Regulation: at the requested 5 year warranty service on my NU1 Yamaha sent an independent, but Yamaha trained technician. I could re-employ him myself if I want or need ongoing regulation; he's in the google phonebook. I'm in south UK.

However, my piano teacher put me in touch with the person who tunes and regulates her grand. He's a gigging musician too, works on a variety of instruments, old style hands on (think guitars, leslies, mellotrons, hammonds, keys, etc) and he has agreed to do any work I need; I have the service manual which describes the adjustments specifications.

In the meantime, during lockdown, and with the help of howard pianos and YT I did some minor adjustments for wear myself.

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Can i transmit audio through my usb cable to my ca99 then? And most other dps? Do i only need the 1 usb lead from. Laptop to piano without need for steinberg ur22?

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I believe this is only limited to recent Yamaha DPs from the Clavinova range and upwards.


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Originally Posted by srslysupersonic
Also, the fallboard was poorly assembled and would constantly fall off while opening/closing which made me think that my unit might have some QC issues.
The adjustment of the wallboard seems to be a common problem on N1/NiX

Originally Posted by srslysupersonic
Funny enough, the CFX felt the lightest of the bunch while the GB1K was noticeably "clunkier" and heavier
Well, the CFX action is in a class of it's own, but this could be a perception due to the CFX being the loudest and therefore needing less energy to produce similar amount of sound.

Originally Posted by srslysupersonic
What bothers me is the feel of the keystroke which is highly non linear. Unfortunately my English is not that great to give you an accurate description but as I press the key, when it is a third of the way down the feel changes abruptly and it behaves similarly on its way up. It has a weird bouncing/spring effect, it's not just the escapement which I can feel when I press down further - that feels normal.
This doesn't sound right. You should only feel one "stop" on a well regulated action and that's the release of the escapement around one mm from the bottom (sometimes a little more). In this case a would contact the dealer and ask them for a guarantee regulation.


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The key movement should be smooth until the escapement. There’s definitely something wrong if you start feeling some change in the movement after the first 1/3. Is that on all keys?

Have you tried removing the fallboard? It’s very easy. You just open the fallboard almost fully, say 90% and then lift it upwards carefully (to avoid scratching surfaces). You’d be able to have some look inside.

Last edited by CyberGene; 10/27/20 03:03 PM.

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Originally Posted by mwf
My question is, say you're not happy with the factory shipped action on your new N1X and you would like it lighter or changed to your liking is this something yamaha would do under warranty? How much would a piano technician charge to regulate the N1X if not? Or say past warranty, is it in the thousands or hundreds? No way i am paying anywhere near a grand for regulation that's for sure
I'm not sure if you can get a regulation adjustment under warranty simply because you like the action lighter or heavier, etc. But if it's something out of the norm and consistently reproduceable, then for sure you should be able to get it fixed under warranty. The question is what is "out of the norm" as opposed to what is "subjective taste"? At least you should be able to ask Yamaha to send a tech out to qualify the issue for you anyway if it's still under warranty.

For example, a number of my keys didn't sound as loud as they should be when struck -> I was able to get it repaired under warranty.

Another of example, a number of my keys failed to make a sound sometimes when I play them very lightly and expected a soft sound -> I was able to get it repaired under warranty. I almost thought that this second issue was due to overuse and needed a regulation, but it turned out to be a sensor issue.

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Originally Posted by CyberGene
The key movement should be smooth until the escapement. There’s definitely something wrong if you start feeling some change in the movement after the first 1/3. Is that on all keys?

Have you tried removing the fallboard? It’s very easy. You just open the fallboard almost fully, say 90% and then lift it upwards carefully (to avoid scratching surfaces). You’d be able to have some look inside.

I removed the fallboard already to adjust the pins myself so it would stop falling off. However, I don't know a thing about piano actions so I don't think I'd be able to diagnose the problem. However, this issue is less noticeable on the lower notes.

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The N1X indeed can be regulated, and it should actually get it before delivered or once in place, as with any new piano! Specially if you feel something is not entirely ok. I did sent them an email and they sent a technician who found indeed some excessive friction and loosen screws. After that it plays smoother. But keep in mind, the N1X is not the smoothest around, either it needs further break in or just that's what we got.

Call tour dealer and tell them you need a technician come by and check the action is as not what you paid for, which is not pennies. Be straight with them.

I'm still waiting on the technician to come back for round 2 and check a hammer/Backcheck jamming and muted repeated notes when playing fast staccato on the same note that he didn't have time to fix, as we figured it right before he was on his way out.

I had the lid issue also and it was fixed.

Oh and I have some notes that bothers my ear and they're supposed to send an audio technician see what's up ( or if it's me the problem hehe)

Hope it helps!

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As per the curiosity of opening up and going fixing everything ourselves or by non certified Yamaha technicians, I think it shouldn't been done unless the 5 year warranty is over and money is an issue. If say one try to go and fix something and end up making it worst or messing with something else that could have taken a certified technician a couple of minutes, well, Yamaha won't cover it.

The lid thing, I could have fix it, but why, if is under warranty, and it took no time to the technician instead of me going and making a mess. Same thing for the Backcheck thing, I could probably modify their position so it doesn't jam or some, but what if I f... something up and then I'll have to pay for it to be repaired? No way!

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Indeed, one of the things the Yamaha tech did when he tried to fix one of my action issues was to recalibrate all the notes. He turned some screw associated with each of the notes until they beep correctly, signifying that they've reached the calibrated sensor range. Having seen this with my own eyes, I wouldn't want to go off and make readjustment/regulation of the action by myself because who knows if I might have caused the sensors to become out of whack or not as a result of my regulation adjustment?

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I'm guessing these adjustments are not hard to do ... once you know how.

Repair shop technicians can get Yamaha training on the subject. But for the rest of us there's only the service manual. Does anyone have one?

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Yeah, that's the key phrase -> once you know how.

The tech seems to have the service manual online as he look things up on his phone when he was servicing my N3. Could have been downloaded to the phone as well, instead of being online. He also seemed to call up some Yamaha expert a lot to ask questions while he was servicing my AG, on both occasions. That's the part where a service manual can't provide -> live expert support only available to the authorized field tech and not the consumer.

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Originally Posted by Alexander Acosta
The lid thing, I could have fix it, but why, if is under warranty, and it took no time to the technician instead of me going and making a mess. Same thing for the Backcheck thing, I could probably modify their position so it doesn't jam or some, but what if I f... something up and then I'll have to pay for it to be repaired? No way!

Well, here in Portugal it's very difficult to find a Yamaha technician, especially for the AG series... In my case, when the fallboard fell off, it started crushing against the keys so I had no choice but to remove it. Once I put it on the floor and turned it upside down, the source of the problem as well as the solution was obvious to me: loosen up the screws holding the pins of the lid and align them properly with the slots on the sides of the piano. One screwdriver and 5 minutes later and the issue was fixed. Also, my cat would certainly find his way into the N1X enclosure for a few mediation sessions if it didn't have the fallboard on, so I'd better fix it quickly...

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Originally Posted by Volusiano
Yeah, that's the key phrase -> once you know how.

The number of times I've hired someone come over to help do something and realized how easy it was...probably rivaled only by the number of times I've tried to do something easy by myself and realized too late that it was way more involved than I originally thought!


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Originally Posted by MacMacMac
I'm guessing these adjustments are not hard to do ... once you know how.

Repair shop technicians can get Yamaha training on the subject. But for the rest of us there's only the service manual. Does anyone have one?

Yes please on the service manual. I looked hard when I first got the N1X and could not find one. There IS however an N3 service manual out there that is accessible.

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