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The wonderful (but strange maybe?) Kawai warranty experience
#3030636 09/30/20 04:26 PM
Joined: Jun 2013
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ADWyatt Offline OP
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For those who are familiar with the previous issue with my Kawai CA65 (sticking keys), the out-of-town repair center, which was supposed to be unauthorized to fix Kawai digital pianos, phoned me with interesting news. Kawai would indeed honor my warranty (which I assumed was expired) and allow my repair center to do the work. The parts and labor will cost Kawai a bit of money (all the more so since I was told that an entire day would have to be spent to fix my piano), but my only cost will be an additional $23 for shipping the repaired unit back to me.

That was very nice of Kawai, and it puts a different spin on future upgrading plans. I had thought that another Kawai purchase was out of the question, as possible repairs would make for a very uncomfortable state-wide trip. But now I would only have to ship a piano such as the CA79 to my local store, and then pick it up after it was repaired and shipped back. That now makes the CA79 something worth looking at very closely.

It's not all good, of course. Since our local chain is now authorized to repair Kawai DPs, I would have hoped that they might begin stocking their models. Certainly Kawai makes pianos in all price ranges, suitable for smaller cities, but I believe our store has an exclusive contract with Yamaha, which is too bad. That means I will have to make a 260 mile round-trip just to test the CA79 next spring. Then again, it's not all bad either. They've got a rather nice zoo in Des Moines, Iowa, as well as a grand Midwest Prairie reserve, and I love Nature photography, so everything might be quite nice on a warm weekend.

If there's something to learn from this post, it's this: If you're considering the purchase of a DP whose brand isn't stocked in your city, check closely with your repair center, and see if they might still do warrantied work on a product the store doesn't carry. It might be something worth investigating.

Re: The wonderful (but strange maybe?) Kawai warranty experience
ADWyatt #3030654 09/30/20 05:07 PM
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This is the reason why I buy digital pianos only in slab form. To much hassle otherwise.


Richwood RD-17C-CE | LaMancha Rubi CM-N | Yamaha P-515
Re: The wonderful (but strange maybe?) Kawai warranty experience
ADWyatt #3030727 09/30/20 09:15 PM
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Hello ADWyatt,

Thank you for the update. Good to hear of the positive outcome.

Kind regards,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 & occasional rare groove player.

"I agree that the User Manual is very good." - arc7urus, March 2019
Re: The wonderful (but strange maybe?) Kawai warranty experience
ADWyatt #3030742 09/30/20 10:05 PM
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Thats great news!


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Re: The wonderful (but strange maybe?) Kawai warranty experience
ADWyatt #3030891 10/01/20 09:43 AM
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That's fantastic that Kawai helped you out.

And yes, it is well worth a road trip to try a CA79 smile

Last edited by Burkey; 10/01/20 09:43 AM.

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