2017 was our 20th year online!

Welcome to the Piano World Piano Forums
Over 3 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

Shop our online store for music lovers
SEARCH
Piano Forums & Piano World
(ad)
Wessell Nickel & Gross
PianoForAll
(ad)
Best of Piano Buyer
 Best of Piano Buyer
(ad)
Faust Harrison Pianos
Faust Harrison 100+ Steinway pianos
Who's Online Now
47 members (Bill McKaig,RPT, 1957, blueviewlaguna., anotherscott, dhull100, Burkey, DigitalSpace, 14 invisible), 457 guests, and 434 robots.
Key: Admin, Global Mod, Mod
(ad)
Estonia Pianos
Estonia Pianos
Previous Thread
Next Thread
Print Thread
Hop To
Page 1 of 2 1 2
NV10 Clicking Keys
#2987197 06/02/20 09:36 PM
Joined: May 2020
Posts: 10
P
Junior Member
OP Offline
Junior Member
P
Joined: May 2020
Posts: 10
Hi everyone,

I recently purchased a Kawai NV10 and in general I'm very happy with it.

HOWEVER, for the amount of money I spent, I am a bit displeased that already, within a month of owning it, the keys on the lower quarter of the piano have begun to make a fairly loud clicking sound that interferes with the recording projects I'm working on. I'm hoping there's some easy fix to this sort of thing on a hybrid instrument.

Thanks in advance for any help.

Re: NV10 Clicking Keys
Pianostrich #2987202 06/02/20 09:57 PM
Joined: Apr 2009
Posts: 5,274
D
dmd Offline
5000 Post Club Member
Offline
5000 Post Club Member
D
Joined: Apr 2009
Posts: 5,274
Step 1 - Call the dealer.


Don

Casio PX-S2000, Focal Professional CMS 40 near-field monitors, SennHeiser HD 559 Headphones, Pianoteq and numerous other VSTs (Seldom Used), Focus Rite Scarlett 2i2 Audio Interface, Mackie MIX 5 Compact Mixer.
Re: NV10 Clicking Keys
Pianostrich #2987208 06/02/20 10:21 PM
Joined: May 2004
Posts: 2,226
2000 Post Club Member
Offline
2000 Post Club Member
Joined: May 2004
Posts: 2,226
By all means, get it taken care of if it's under warranty.
Otherwise, I remember something my friend, the keyboardist for Santana told me when I told him my FP4 black keys had started clicking, he said "they all do that"... he also had an FP4 at that time has probably had many different models as I have. Last I checked he was using a CP4 because he has a roadie and he is a strong dude, unlike me. I am relegated to the less than 27 pound class for gigging because I don't want to be tired by the time I am finally all set up. I have owned around 20 different dp models since 1985 and started noticing clacking keys creep up to some degree on every digital piano I have owned since the P120 days (2002). I had four different Yamaha P120s and each one sounded and clacked differently, the speakers and enclosures really varied! I have learned to accept it, unless it's really loud and under warranty. I even went so far as to learn how to open them and lube the posts myself. No more of that though, there are more fun things to do.

Last edited by rintincop; 06/02/20 10:28 PM.

Playing professionally since 1975. Style: Straight-ahead jazz. Gear: Kawai ES110 | Mojo 61 | 1966 Mason & Hamlin piano
Re: NV10 Clicking Keys
Pianostrich #2987214 06/02/20 10:51 PM
Joined: Aug 2016
Posts: 4,927
G
4000 Post Club Member
Offline
4000 Post Club Member
G
Joined: Aug 2016
Posts: 4,927
If some it's are closing and others aren't, it could be a regulation issue; agreed with the others you should call your dealer and arrange for a warranty eval.


Yamaha P-85, P-105, CP50, Kawai MP11 || Kawai NV-10
Re: NV10 Clicking Keys
Pianostrich #2987222 06/02/20 11:59 PM
Joined: Sep 2007
Posts: 16,876
Yikes! 10000 Post Club Member
Online Content
Yikes! 10000 Post Club Member
Joined: Sep 2007
Posts: 16,876
Hello Pianostrich,

Yes, as others have noted, if you have any concerns with your piano, the first step should be to consult with the dealer.

Originally Posted by Pianostrich
...the keys on the lower quarter of the piano have begun to make a fairly loud clicking sound that interferes with the recording projects I'm working on.

Would you be willing to share any details about these projects, please?
Also, when you say that the clicking interferes with recording, does this mean that you are recording the NV10's speaker sound using a microphone?

Kind regards,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 & occasional rare groove player.

"I agree that the User Manual is very good." - arc7urus, March 2019
Re: NV10 Clicking Keys
Pianostrich #2987251 06/03/20 02:04 AM
Joined: Apr 2007
Posts: 6,100
6000 Post Club Member
Offline
6000 Post Club Member
Joined: Apr 2007
Posts: 6,100
Can you record the clicking? An acoustic piano action shouldn’t be clicking. Very old actions start clicking when the hammers heads are loose around the shanks and that’s fixed by putting a few drops of CA-glue. I had this problem with my very old piano action on 7-8 hammers. But yours is a brand new piano. Although one member had a loose and then shattered hammer on his NV10. Hopefully it’s not that.


My YouTube, My Soundcloud
Currently: Yamaha N1X, DIY hybrid controller -> Garritan CFX
Previously: NU1X, ES7, MP6, CA63, RD-700SX, CDP-100, FP-5, P90, SP-200
Re: NV10 Clicking Keys
Pianostrich #2987259 06/03/20 03:01 AM
Joined: Oct 2015
Posts: 2,493
2000 Post Club Member
Offline
2000 Post Club Member
Joined: Oct 2015
Posts: 2,493
If it's an acoustic click, then my guess is, that the rail where the hammers rest (rest rail? don't recall the name right now) is a bit loose. That would be an easy fix.

Last edited by JoBert; 06/03/20 03:02 AM.
Re: NV10 Clicking Keys
JoBert #2987260 06/03/20 03:07 AM
Joined: Apr 2007
Posts: 6,100
6000 Post Club Member
Offline
6000 Post Club Member
Joined: Apr 2007
Posts: 6,100
Originally Posted by JoBert
If it's an acoustic click, then my guess is, that the rail where the hammers rest (rest rail? don't recall the name right now) is a bit loose. That would be an easy fix.
Ahh, yes, indeed, it’s actually the most probable case. You seem to had that problem? A very simple fix of just tightening the hammer rest rail screws so that the rail sits a few mm below the hammer shanks at rest.


My YouTube, My Soundcloud
Currently: Yamaha N1X, DIY hybrid controller -> Garritan CFX
Previously: NU1X, ES7, MP6, CA63, RD-700SX, CDP-100, FP-5, P90, SP-200
Re: NV10 Clicking Keys
Pianostrich #2987388 06/03/20 11:58 AM
Joined: May 2020
Posts: 10
P
Junior Member
OP Offline
Junior Member
P
Joined: May 2020
Posts: 10
Thank you all for your replies!

Here is the video that I took of the clicking keys:

Keys Clicking

Seems odd for a brand new instrument to already have this issue. I don't know if I feel comfortable going in and tampering with it - I'm not even sure how to take the key cover off, I see nothing in the manual about that. I will probably contact the dealer today or tomorrow.

Re: NV10 Clicking Keys
Pianostrich #2987390 06/03/20 12:03 PM
Joined: May 2020
Posts: 10
P
Junior Member
OP Offline
Junior Member
P
Joined: May 2020
Posts: 10
To answer your question, I'm not recording the speaker sound with a mic - I only meant that it is distracting to record while the keys are clicking so much.

Originally Posted by Kawai James
Hello Pianostrich,

Yes, as others have noted, if you have any concerns with your piano, the first step should be to consult with the dealer.

Originally Posted by Pianostrich
...the keys on the lower quarter of the piano have begun to make a fairly loud clicking sound that interferes with the recording projects I'm working on.

Would you be willing to share any details about these projects, please?
Also, when you say that the clicking interferes with recording, does this mean that you are recording the NV10's speaker sound using a microphone?

Kind regards,
James
x

Re: NV10 Clicking Keys
Pianostrich #2987392 06/03/20 12:10 PM
Joined: Apr 2007
Posts: 6,100
6000 Post Club Member
Offline
6000 Post Club Member
Joined: Apr 2007
Posts: 6,100
The click appears to be happening on release which most probably means it's the problem described by JoBert, only a pair of screws needs to be tightened.


My YouTube, My Soundcloud
Currently: Yamaha N1X, DIY hybrid controller -> Garritan CFX
Previously: NU1X, ES7, MP6, CA63, RD-700SX, CDP-100, FP-5, P90, SP-200
Re: NV10 Clicking Keys
Pianostrich #2987425 06/03/20 01:24 PM
Joined: Oct 2015
Posts: 2,493
2000 Post Club Member
Offline
2000 Post Club Member
Joined: Oct 2015
Posts: 2,493
Originally Posted by Pianostrich
Here is the video that I took of the clicking keys:
That does indeed sound very similar to the clicking I had. If it is indeed the same problem, then if I were you, I wouldn't be worried about the whole "but this is a brand new instrument, it shouldn't have that" thing. What you have here is a threaded screw with two nuts on it. The nuts hold a wood strip between them, i.e. one nut is screwed on (say to 1/3rd the length of the screw), then the wood strip is put on the screw (it has holes for this, obviously) then a second nut is screwed on and tightened against the strip, which is in turn held tight by the nut below. The height of the strip can be regulated (which is desirable) by raising or lowering the lower nut. As you can imagine, if either the lower or upper nut is either not fully fastened or becomes loose e.g. during transport, the wood strip can rattle between the two. Nothing to worry about. Just a normal part of that authentic acoustic action that you paid extra for. Issues like this are common with acoustic instruments too (which is why you usually have a tech go over the acoustic piano after it has acclimatized to its new home). This will be easy to sort out by a tech.

Last edited by JoBert; 06/03/20 01:26 PM.
Re: NV10 Clicking Keys
Pianostrich #2987432 06/03/20 01:43 PM
Joined: May 2020
Posts: 10
P
Junior Member
OP Offline
Junior Member
P
Joined: May 2020
Posts: 10
I'm glad that the solution will be simple, thanks everyone for your input.

Last edited by Pianostrich; 06/03/20 01:49 PM.
Re: NV10 Clicking Keys
Pianostrich #2987435 06/03/20 01:52 PM
Joined: Oct 2015
Posts: 2,493
2000 Post Club Member
Offline
2000 Post Club Member
Joined: Oct 2015
Posts: 2,493
I just remembered that I have a pic:

The screw is right in the middle of the pic, holding the wood strip with the green felt. You can only see the upper of the two nuts (round, brass):

[Linked Image]

It's perfectly OK if you don't want to open the piano and fix this yourself. Your dealer should take care of it.

Last edited by JoBert; 06/03/20 01:53 PM.
Re: NV10 Clicking Keys
JoBert #2987437 06/03/20 02:03 PM
Joined: May 2020
Posts: 10
P
Junior Member
OP Offline
Junior Member
P
Joined: May 2020
Posts: 10
Hey, thanks for the photo - we're having trouble telling exactly what we're looking at - what angle did you take this from?

Here's our perspective:

https://drive.google.com/file/d/1su10zM8pwRpveUMc1NUwu_ojp8jWw0wG/view?usp=sharing

Re: NV10 Clicking Keys
Pianostrich #2987438 06/03/20 02:05 PM
Joined: Apr 2007
Posts: 6,100
6000 Post Club Member
Offline
6000 Post Club Member
Joined: Apr 2007
Posts: 6,100
Pianostrich, the rail in question is in the rear part of the piano. Your picture is from the front. It's a rail on which the hammers rest, easy to spot. If you're gonna do it yourself, make sure you fix the rail so that the hammers won't actually rest on it but will be a few mm above it. Or hammers can touch the felt only very slightly. But if it's fixed too high and the hammers rest on it fully, then it will introduce play in the initial touch of the keys and the keys will feel loose.

Last edited by CyberGene; 06/03/20 02:09 PM.

My YouTube, My Soundcloud
Currently: Yamaha N1X, DIY hybrid controller -> Garritan CFX
Previously: NU1X, ES7, MP6, CA63, RD-700SX, CDP-100, FP-5, P90, SP-200
Re: NV10 Clicking Keys
Pianostrich #2987439 06/03/20 02:08 PM
Joined: May 2020
Posts: 10
P
Junior Member
OP Offline
Junior Member
P
Joined: May 2020
Posts: 10
Okay - I don't think I'm savvy enough to disassemble the piano to the extent to get to the back like that, so I'll need to enlist help. Thanks again!

Re: NV10 Clicking Keys
Pianostrich #2987472 06/03/20 03:18 PM
Joined: Sep 2015
Posts: 4,510
4000 Post Club Member
Offline
4000 Post Club Member
Joined: Sep 2015
Posts: 4,510
I concur. I left it loose fitting on my acoustic for a while and it sounded like that. Try just tightening the upper bolts.

Re: NV10 Clicking Keys
Pianostrich #2987474 06/03/20 03:21 PM
Joined: Oct 2015
Posts: 2,493
2000 Post Club Member
Offline
2000 Post Club Member
Joined: Oct 2015
Posts: 2,493
Yes, as Gene said, the pic is from the backside looking in.

I'm sure your dealer can help you, so don't feel pressured into trying to fix this yourself if you don't fell like it, but opening up the back is actually very easy:

There's the big panel with the big Kawai logo on it. It has 13 normal screws (standard PH2 screwdriver). Remove the screws and take out the panel and that's it (the panel usually sits a bit tightly, but with a bit of teasing it can be taken off easily once the screws are removed). Just in case you are curious how your piano looks from the inside... wink

Last edited by JoBert; 06/03/20 03:22 PM.
Re: NV10 Clicking Keys
Pianostrich #2987475 06/03/20 03:21 PM
Joined: Sep 2009
Posts: 12,315
Yikes! 10000 Post Club Member
Offline
Yikes! 10000 Post Club Member
Joined: Sep 2009
Posts: 12,315
Why disassemble? This is basically an acoustic piano without strings.
The action is that of an acoustic. And new acoustics always need some adjustment after delivery. It's expected.

So let Kawai send someone out to fix things to your satisfaction.

For big bucks you should expect big service.

Page 1 of 2 1 2

Moderated by  Piano World 

Link Copied to Clipboard
(ad)
Pianoteq
PianoTeq Karsten Collection
(ad)
PianoDisc

PianoDisc
(ad)
Piano Life Saver - Dampp Chaser
Dampp Chaser Piano Life Saver
(ad)
Mason & Hamlin Pianos
What's Hot!!
News from the Piano World
Our October 2020 Free Piano Newsletter is Here!
---------------------
3,000,000+!
------------------
Posting Pictures on the Forums
-------------------
Forums RULES & HELP
-------------------
ADVERTISE on Piano World
New Topics - Multiple Forums
Tuning Pins Glued....now wait...how long?
by Duaner - 10/21/20 07:32 PM
Selling Kawai ES110
by Cutec - 10/21/20 12:26 PM
Teaching a four-year-old, online!
by Gal Friday - 10/21/20 11:43 AM
Korg NH detail
by Myon - 10/21/20 11:40 AM
Old vs new
by ZootHornRollo - 10/21/20 10:18 AM
Download Sheet Music
Virtual Sheet Music - Classical Sheet Music Downloads
Forum Statistics
Forums41
Topics202,340
Posts3,015,873
Members98,974
Most Online15,252
Mar 21st, 2010
Please Support Our Advertisers


Faust Harrison 100+ Steinways

Dampp Chaser Piano Life Saver

 Best of Piano Buyer

PianoTeq Bechstein
Visit our online store for gifts for music lovers

Virtual Sheet Music - Classical Sheet Music Downloads



 
Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
 
Our Piano Related Classified Ads
| Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter |


copyright 1997 - 2020 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission
Powered by UBB.threads™ PHP Forum Software 7.7.4