2017 was our 20th year online!

Welcome to the Piano World Piano Forums
Over 3 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

Shop our online store for music lovers
SEARCH
Piano Forums & Piano World
(ad)
Petrof Pianos
Petrof Pianos
(ad)
Best of Piano Buyer
 Best of Piano Buyer
(ad)
Faust Harrison Pianos
Faust Harrison 100+ Steinway pianos
Who's Online Now
57 members (computerpro3, AlphaBravoCharlie, chopinetto, CyberGene, anotherscott, Bill McKaig,RPT, Animisha, aliaksej, Abdol, 17 invisible), 486 guests, and 393 robots.
Key: Admin, Global Mod, Mod
(ad)
Estonia Pianos
Estonia Pianos
Previous Thread
Next Thread
Print Thread
Hop To
"Standard" Regulation Job
#2903343 10/22/19 08:58 PM
Joined: Jun 2004
Posts: 825
Seeker Offline OP
500 Post Club Member
OP Offline
500 Post Club Member
Joined: Jun 2004
Posts: 825
Reading through a recent thread about a regulation job gone wrong, or, at least, not to the client's satisfaction, some things came to me which I thought I would share with you. Though much work was done, not all that was expected to be done was done. In other cases, work may have been done but the results may not be visible. This strikes me as a classic "how to manage client expectations problem", and one of the ways to handle that problem is with a "Statement of Work" that clearly defines the scope of work, what is covered, potential add-ons. I would hope a "template" for such a document is available, but I don't know.

To the best of my knowledge, there is no PTG sanctioned "template" that a technician can use to show a potential client, in detail, what IS included in a "Standard Regulation" job. None of the technicians who have worked with and for me have ever shown me one, and they are VERY GOOD technicians who do fine work.

Yes, I am aware, that things can (and perhaps too often DO pop up) as work is begun, but I think that a template could even accommodate such things.

Regulation Examples:
Bedding the keyframe - Standard?
Leveling the keys on the bench - Standard
Fine leveling the keys in the piano - Standard?
Lubricating jacks at knuckle contact point - Standard
Refurbishing knuckles - AddOn


Tuning Examples:
Standard Tuning - for pianos within X Cents of 440Hz
Pitch Raising - for pianos more than X Cents flat to 440Hz
Concert Tuning - Standard or Pitch Raising + Some other service?

...and so forth.

I would also suggest that the templates include fees.
One could charge by the job, e.g., replace knuckles - X$ for parts, Y$;for labor
(yeah, I know many would say better to replace shanks & flanges, and that could be priced as an alternative)

One could also price at Fixed Price with hours not to exceed X hours.

Again, and so forth.

Do such templates exist?
Are technicians using them with their clients?
If yes, how well does it work for you? for your clients?

Grist for the mill.


Andrew Kraus, Pianist
Educated Amateur Tuner/Technician
I Make Music that Lifts People Up & Brings Them Together
Rockville, MD USA
www.AndrewKraus.com
www.YouTube.com/RockvillePianoGuy
Twitter at @IAmAPianist

1929 Steinert 6'10" (Close copy of New York S&S "B")
(ad)
Piano & Music Accessories
piano accessories music gifts tuning and moving equipment
Re: "Standard" Regulation Job
Seeker #2903361 10/22/19 09:34 PM
Joined: May 2003
Posts: 2,029
E
2000 Post Club Member
Offline
2000 Post Club Member
E
Joined: May 2003
Posts: 2,029
Originally Posted by Seeker
Reading through a recent thread about a regulation job gone wrong,<snip> strikes me as a classic "how to manage client expectations problem", and one of the ways to handle that problem is with a "Statement of Work" that clearly defines the scope of work, what is covered, potential add-ons. I would hope a "template" for such a document is available, but I don't know.

To the best of my knowledge, there is no PTG sanctioned "template" that a technician can use to show a potential client, in detail, what IS included in a "Standard Regulation" job. <snip>
Do such templates exist?
Are technicians using them with their clients?
If yes, how well does it work for you? for your clients?



Greetings,
There is a "standard" which much is referenced to, and that is the 37 Steps in the Yamaha protocol. Otherwise, "regulation" is a process more than an artifact and quantifying its exact amount is where things become vague. How much regulation is involved depends on the demands, cost, and skill. A very expensive regulation will include repinning the repetition levers, a serviceable and more affordable regulation in a living room will not. A stage regulation will require approx. 5 times as much time voicing as a piano in a teacher's studio, etc.

I have presented a class several times, called "Three Regulations" that addresses tailoring the amount of regulation to the appropriate use for that piano, giving maximum value instead of only regulationing when one can do EVERYTHING. Sometimes the budget is better spent on things other than a more exact key level, or perfect whip to knuckle alignment, hence, the quality of the regulation, as defined by depth of the work, can be somewhat fluid. Things I consider mandatory for a stage would be wasted in a practice room, but both have optimum regulation schedules.

It is easy to list all the necessary steps for an uncompromised performance regulation, but more difficult to formulate the optimum maintenance path for a lower demanding, limited budget, situation.

If certain things aren't done, then no regulation was done, (these are Let-off, blow, key-dip, drop, jack position, and spring.) That is a minimum, there are many more.
Regards,

Re: "Standard" Regulation Job
Seeker #2903401 10/22/19 10:19 PM
Joined: Dec 2012
Posts: 5,664
E
5000 Post Club Member
Offline
5000 Post Club Member
E
Joined: Dec 2012
Posts: 5,664
The first and most important point to establish is what problem(s) are you asking to be solved.

Then ask the Technician to prescribe a remedy and the cost.

And ask them to include a guarantee.

This makes for the clearest contract.


In a seemingly infinite universe-infinite human creativity is-seemingly possible.
According to NASA, 93% of the earth like planets possible in the known universe have yet to be formed.
Contact: Ed@LightHammerpiano.com

Moderated by  Piano World 

Link Copied to Clipboard
(ad)
Pianoteq
PianoTeq Karsten Collection
(ad)
Piano Life Saver - Dampp Chaser
Dampp Chaser Piano Life Saver
(ad)
Mason & Hamlin Pianos
Download Sheet Music
Virtual Sheet Music - Classical Sheet Music Downloads
New Topics - Multiple Forums
Music is so much more than most know
by Sebs - 09/26/20 01:26 AM
Technical exercises to accompany Bach Invention No 1
by AxelAxelAxel! - 09/26/20 01:18 AM
HELP KAWAI MR240 sound issue
by Danielares - 09/25/20 11:01 PM
Recording your piano
by ZoeCalgary - 09/25/20 10:53 PM
Help deciding on a tablet for a new Yamaha CLP
by GreatShowmanChopin - 09/25/20 09:32 PM
What's Hot!!
News from the Piano World
3,000,000+!
------------------
Posting Pictures on the Forums
-------------------
Forums RULES & HELP
-------------------
ADVERTISE on Piano World
Forum Statistics
Forums41
Topics201,827
Posts3,007,057
Members98,666
Most Online15,252
Mar 21st, 2010
Please Support Our Advertisers


Faust Harrison 100+ Steinways

Dampp Chaser Piano Life Saver

 Best of Piano Buyer

PianoTeq Bechstein
Visit our online store for gifts for music lovers

Virtual Sheet Music - Classical Sheet Music Downloads



 
Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
 
Our Piano Related Classified Ads
| Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter |


copyright 1997 - 2020 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission
Powered by UBB.threads™ PHP Forum Software 7.7.4