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"Standard" Regulation Job #2903343
10/22/19 07:58 PM
10/22/19 07:58 PM
Joined: Jun 2004
Posts: 638
Rockville, MD
Seeker Offline OP
500 Post Club Member
Seeker  Offline OP
500 Post Club Member

Joined: Jun 2004
Posts: 638
Rockville, MD
Reading through a recent thread about a regulation job gone wrong, or, at least, not to the client's satisfaction, some things came to me which I thought I would share with you. Though much work was done, not all that was expected to be done was done. In other cases, work may have been done but the results may not be visible. This strikes me as a classic "how to manage client expectations problem", and one of the ways to handle that problem is with a "Statement of Work" that clearly defines the scope of work, what is covered, potential add-ons. I would hope a "template" for such a document is available, but I don't know.

To the best of my knowledge, there is no PTG sanctioned "template" that a technician can use to show a potential client, in detail, what IS included in a "Standard Regulation" job. None of the technicians who have worked with and for me have ever shown me one, and they are VERY GOOD technicians who do fine work.

Yes, I am aware, that things can (and perhaps too often DO pop up) as work is begun, but I think that a template could even accommodate such things.

Regulation Examples:
Bedding the keyframe - Standard?
Leveling the keys on the bench - Standard
Fine leveling the keys in the piano - Standard?
Lubricating jacks at knuckle contact point - Standard
Refurbishing knuckles - AddOn


Tuning Examples:
Standard Tuning - for pianos within X Cents of 440Hz
Pitch Raising - for pianos more than X Cents flat to 440Hz
Concert Tuning - Standard or Pitch Raising + Some other service?

...and so forth.

I would also suggest that the templates include fees.
One could charge by the job, e.g., replace knuckles - X$ for parts, Y$;for labor
(yeah, I know many would say better to replace shanks & flanges, and that could be priced as an alternative)

One could also price at Fixed Price with hours not to exceed X hours.

Again, and so forth.

Do such templates exist?
Are technicians using them with their clients?
If yes, how well does it work for you? for your clients?

Grist for the mill.


Andrew Kraus, Pianist
Educated Amateur Tuner/Technician
Rockville, MD USA
www.AndrewKraus.com
www.YouTube.com/RockvillePianoGuy
Twitter at @IAmAPianist

1929 Steinert 6'10" (Close copy of New York S&S "B")
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Re: "Standard" Regulation Job [Re: Seeker] #2903361
10/22/19 08:34 PM
10/22/19 08:34 PM
Joined: May 2003
Posts: 1,921
Tennessee
E
Ed Foote Offline
1000 Post Club Member
Ed Foote  Offline
1000 Post Club Member
E

Joined: May 2003
Posts: 1,921
Tennessee
Originally Posted by Seeker
Reading through a recent thread about a regulation job gone wrong,<snip> strikes me as a classic "how to manage client expectations problem", and one of the ways to handle that problem is with a "Statement of Work" that clearly defines the scope of work, what is covered, potential add-ons. I would hope a "template" for such a document is available, but I don't know.

To the best of my knowledge, there is no PTG sanctioned "template" that a technician can use to show a potential client, in detail, what IS included in a "Standard Regulation" job. <snip>
Do such templates exist?
Are technicians using them with their clients?
If yes, how well does it work for you? for your clients?



Greetings,
There is a "standard" which much is referenced to, and that is the 37 Steps in the Yamaha protocol. Otherwise, "regulation" is a process more than an artifact and quantifying its exact amount is where things become vague. How much regulation is involved depends on the demands, cost, and skill. A very expensive regulation will include repinning the repetition levers, a serviceable and more affordable regulation in a living room will not. A stage regulation will require approx. 5 times as much time voicing as a piano in a teacher's studio, etc.

I have presented a class several times, called "Three Regulations" that addresses tailoring the amount of regulation to the appropriate use for that piano, giving maximum value instead of only regulationing when one can do EVERYTHING. Sometimes the budget is better spent on things other than a more exact key level, or perfect whip to knuckle alignment, hence, the quality of the regulation, as defined by depth of the work, can be somewhat fluid. Things I consider mandatory for a stage would be wasted in a practice room, but both have optimum regulation schedules.

It is easy to list all the necessary steps for an uncompromised performance regulation, but more difficult to formulate the optimum maintenance path for a lower demanding, limited budget, situation.

If certain things aren't done, then no regulation was done, (these are Let-off, blow, key-dip, drop, jack position, and spring.) That is a minimum, there are many more.
Regards,

Re: "Standard" Regulation Job [Re: Seeker] #2903401
10/22/19 09:19 PM
10/22/19 09:19 PM
Joined: Dec 2012
Posts: 5,341
Seattle, WA USA
E
Ed McMorrow, RPT Offline
5000 Post Club Member
Ed McMorrow, RPT  Offline
5000 Post Club Member
E

Joined: Dec 2012
Posts: 5,341
Seattle, WA USA
The first and most important point to establish is what problem(s) are you asking to be solved.

Then ask the Technician to prescribe a remedy and the cost.

And ask them to include a guarantee.

This makes for the clearest contract.


In a seemingly infinite universe-infinite human creativity is-seemingly possible.
According to NASA, 93% of the earth like planets possible in the known universe have yet to be formed.
Contact: Ed@LightHammerpiano.com

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