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Grand Sustain Pedal Not Working #2902846
10/21/19 03:05 PM
10/21/19 03:05 PM
Joined: Apr 2014
Posts: 215
Minto, NB Canada
Duaner Online content OP
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Duaner  Online Content OP
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Joined: Apr 2014
Posts: 215
Minto, NB Canada
A lady called me for a tuning of her 25 year old mini-grand but says the sustain pedal will not lift the dampers. "Easy fix" she said and it may be, I suppose. Not sure if the other pedals are working if they're not then out goes the "easy fix" in my mind anyway.

I don't do repairs (adjustments) on many grands so I'm asking what should I be looking for with this problem? I mean I have a pretty good grasp of what to expect and what I need to do I think but like I said I don't repair many grands. Of course I tune them when they come up but adjusting and repairing them....some but not much. So, it doesn't hurt to ask those "farther down the road" of these type of repairs than I am.


Duane Graves


"Pushin 70...still haven fun I think..."
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Re: Grand Sustain Pedal Not Working [Re: Duaner] #2902851
10/21/19 03:29 PM
10/21/19 03:29 PM
Joined: Jun 2003
Posts: 27,799
Oakland
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BDB Offline
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It could be as simple as the rod not in the right place, or the rod adjustment nut loose. It could be a loose pin in the trapwork. You just have to follow the mechanism from the damper tray down to the pedal and see where it stops working.


Semipro Tech
Re: Grand Sustain Pedal Not Working [Re: Duaner] #2902852
10/21/19 03:32 PM
10/21/19 03:32 PM
Joined: Sep 2018
Posts: 23
Hampshire UK
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N W Offline
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Good God


Nick, ageing piano technician
Re: Grand Sustain Pedal Not Working [Re: Duaner] #2902864
10/21/19 04:00 PM
10/21/19 04:00 PM
Joined: Sep 2004
Posts: 2,371
Old Hangtown California
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Gene Nelson Offline
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Any chance that movers could have moved it recently??

Does pedal go down and nothing happens or is pedal Jammed and won’t go down??


Seems curious she knows it’s an easy fix


RPT
PTG Member
Re: Grand Sustain Pedal Not Working [Re: Duaner] #2902919
10/21/19 07:20 PM
10/21/19 07:20 PM
Joined: Apr 2014
Posts: 215
Minto, NB Canada
Duaner Online content OP
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Minto, NB Canada
Hi Gene. Sorry, yes, movers moved it recently about 1,000 miles. Then when they assembled everything this was happening. She tells me when she engages the sustain pedal the rod is moving up but the dampers do not lift. Tks, Gene.


Duane Graves


"Pushin 70...still haven fun I think..."
Re: Grand Sustain Pedal Not Working [Re: N W] #2902924
10/21/19 07:40 PM
10/21/19 07:40 PM
Joined: Apr 2014
Posts: 215
Minto, NB Canada
Duaner Online content OP
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Duaner  Online Content OP
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Minto, NB Canada
Originally Posted by N W
Good God


????


Duane Graves


"Pushin 70...still haven fun I think..."
Re: Grand Sustain Pedal Not Working [Re: Duaner] #2903008
10/22/19 07:15 AM
10/22/19 07:15 AM
Joined: Nov 2009
Posts: 352
Omaha, NE
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adamp88 Offline
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Omaha, NE
Chances are it is a simple fix. Most likely the rod/dowel connecting the trapwork to the damper tray is out of position (this is a fairly common issue I've run into with recently moved pianos). If so, you'll need to remove the action and make sure that rod is in place under the damper tray (there is usually either a felt bushing, leather pad or rubber grommet centrally located underneath the damper tray that the dowel should be placed directly under )and in its place on the trapwork. A simple 5 minute fix, though.

But if it's not that, just think things through logically and do as BDB says - follow the mechanism down, isolate each component and find out where it stops working.

Also, make it a point to become comfortable with pedals and common issues on grands (pick up Art Reblitz's book, or Mario Igrec's if you haven't yet), even if you don't service them that often. Adjusting/diagnosing pedal issues isn't (or shouldn't) be an imposing or advanced skill to acquire.

Last edited by adamp88; 10/22/19 07:21 AM.

Adam Schulte-Bukowinski, RPT
Piano Technician, University of Nebraska-Lincoln
ASB Piano Service
Re: Grand Sustain Pedal Not Working [Re: Duaner] #2903089
10/22/19 11:50 AM
10/22/19 11:50 AM
Joined: Sep 2018
Posts: 23
Hampshire UK
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Joined: Sep 2018
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Hampshire UK
Originally Posted by Duaner
Originally Posted by N W
Good God


????

I'm a professional tuner and I've been called to tune a grand piano. I find there's a thing that holds the music covering the tuning pins.....any tips on how to proceed?


Nick, ageing piano technician
Re: Grand Sustain Pedal Not Working [Re: N W] #2903099
10/22/19 12:14 PM
10/22/19 12:14 PM
Joined: Oct 2012
Posts: 939
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DanS Offline
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Originally Posted by N W
Originally Posted by Duaner
Originally Posted by N W
Good God


????

I'm a professional tuner and I've been called to tune a grand piano. I find there's a thing that holds the music covering the tuning pins.....any tips on how to proceed?


This is what passes as acceptable behavior? NW, you haven't posted anything in over a month, so you thought you'd stop by to make some snarky comments? It's not helpful.

Re: Grand Sustain Pedal Not Working [Re: DanS] #2903111
10/22/19 12:40 PM
10/22/19 12:40 PM
Joined: Sep 2018
Posts: 23
Hampshire UK
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N W Offline
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Joined: Sep 2018
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Hampshire UK
Originally Posted by DanS
Originally Posted by N W
Originally Posted by Duaner
Originally Posted by N W
Good God


????

I'm a professional tuner and I've been called to tune a grand piano. I find there's a thing that holds the music covering the tuning pins.....any tips on how to proceed?


This is what passes as acceptable behavior? NW, you haven't posted anything in over a month, so you thought you'd stop by to make some snarky comments? It's not helpful.


I apologise, you're right.
I should have said, go and have a look and you'll work it out. No-one can guess without seeing it. It's the sort of thing you do really need to be able to approach if you want to offer any sort of service to your clients.
That would have been much more constructive..


Nick, ageing piano technician
Re: Grand Sustain Pedal Not Working [Re: Duaner] #2903133
10/22/19 01:26 PM
10/22/19 01:26 PM
Joined: Apr 2014
Posts: 215
Minto, NB Canada
Duaner Online content OP
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Duaner  Online Content OP
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Joined: Apr 2014
Posts: 215
Minto, NB Canada
Sorry for your trouble NW. I admit it's a question that is irksome to the "PRO'S" but the real "pro's" fight the disease of "self-love" and reach out to those who have been to "that side of the table" less often.


Duane Graves


"Pushin 70...still haven fun I think..."
Re: Grand Sustain Pedal Not Working [Re: Duaner] #2903178
10/22/19 02:51 PM
10/22/19 02:51 PM
Joined: Sep 2018
Posts: 23
Hampshire UK
N
N W Offline
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N W  Offline
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Joined: Sep 2018
Posts: 23
Hampshire UK
OK Duane,
I was sarcastic and I apologise for that.
It wasn't the question that was irksome, rather that the question came from someone with your signature.
I clicked on your website and this is your opening page claim:

"NB. I have been tuning and repairing acoustic pianos since 2013.
In that time I have tuned, repaired and serviced roughly 700 pianos from Full Grands to Spinets to Tall Old Vertical pianos and nearly everything in-between, I suppose."

You follow that with:
"
I am absolutely looking forward to providing you with quality piano tuning, repair, and regulation work "

Yet you ask the original question? You are either misrepresenting yourself here or on your website.

The nice people here have to spend time answering you, giving you their expertise for you to basically profit from it.

Don't you think it would exhibit less self love if you told the person you are intending to charge a fee that you haven't any idea how the pedal works and that she would be better paying someone who did understand.
And perhaps take down the clearly ludicrous claim you make on your webpage?

Last edited by N W; 10/22/19 02:56 PM. Reason: Added quote

Nick, ageing piano technician
Re: Grand Sustain Pedal Not Working [Re: Duaner] #2903200
10/22/19 03:55 PM
10/22/19 03:55 PM
Joined: Sep 2018
Posts: 23
Hampshire UK
N
N W Offline
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N W  Offline
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Joined: Sep 2018
Posts: 23
Hampshire UK
Another quote from your website Duane:

" I am also a Certified Piano Technician based in Fredericton, NB. "


Nick, ageing piano technician
Re: Grand Sustain Pedal Not Working [Re: Duaner] #2903237
10/22/19 04:57 PM
10/22/19 04:57 PM
Joined: Apr 2006
Posts: 2,621
Pennsylvania
Ken Knapp Offline

2000 Post Club Member
Ken Knapp  Offline

2000 Post Club Member

Joined: Apr 2006
Posts: 2,621
Pennsylvania
One of the purposes of this forum is for the exchange of information. Anyone who wants to get snarky with another on here, or anyone who wants to make it a habit to belittle others will not have a long tenure on Piano World. It is not the way we like to do things around here.

And the OP is not the one that did anything wrong. The attempts to belittle him for asking a question are where the wrong occurred. Right, N W?


Ken

Hammond Organ Technician
Piano Torturer
Re: Grand Sustain Pedal Not Working [Re: Duaner] #2903456
10/23/19 02:50 AM
10/23/19 02:50 AM
Joined: Sep 2018
Posts: 23
Hampshire UK
N
N W Offline
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Joined: Sep 2018
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Hampshire UK
I'm not trying to belittle anyone. Here's my question, can you charge people and advertise yourself as a certified piano technician etc. And not know how to look at a sustain pedal rod? Someone's getting conned.


Nick, ageing piano technician
Re: Grand Sustain Pedal Not Working [Re: Duaner] #2903497
10/23/19 06:30 AM
10/23/19 06:30 AM
Joined: Sep 2018
Posts: 23
Hampshire UK
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N W Offline
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Joined: Sep 2018
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Hampshire UK
So, I've had a lie down in a dark room.
You're right, my comments have no place in a friendly forum like this.
I apologise to all concerned.


Nick, ageing piano technician
Re: Grand Sustain Pedal Not Working [Re: Duaner] #2903575
10/23/19 09:51 AM
10/23/19 09:51 AM
Joined: May 2007
Posts: 1,967
Scotland
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David Boyce Offline
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Joined: May 2007
Posts: 1,967
Scotland
I have relatively little experience (some though) with grand piano action regulation, principally because people here won't pay to have it done. Many an 1898 Bechstein here has NEVER had any regulation (and consequently they play like a truck, but people think that's how a good piano plays, because it's a Bechstein and Bechsteins are good [pianos....).

So I might well come in here and ask an opinion about some grand regulation aspect that I have limited experience with, even though I have Reblitz, Pianos Inside Out, etc etc). That doesn't mean to say I'm not a careful and conscientious worker. (And ask me anything about birdcage pianos!)

Learning should be lifelong, and willingness to think about a job beforehand shows a conscientious attitude. Naturally we want to represent ourselves well on our respective websites. There is a fine line, perhaps, between 1) 'best face', 2) misreprentation, and 3) outright lies. I don't think it well becomes any of us to judge a forum participant's website in respect of 1) and 2).

I am sure we are all happy to help anyone who is wanting to do a good job.

Re: Grand Sustain Pedal Not Working [Re: N W] #2903595
10/23/19 10:31 AM
10/23/19 10:31 AM
Joined: Oct 2006
Posts: 2,648
Strong, Maine
David Jenson Offline
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Joined: Oct 2006
Posts: 2,648
Strong, Maine
Originally Posted by N W
Originally Posted by Duaner
Originally Posted by N W
Good God


????

I'm a professional tuner and I've been called to tune a grand piano. I find there's a thing that holds the music covering the tuning pins.....any tips on how to proceed?


Americans sometimes have trouble understanding British humor. It's funny. No apologies needed.


David L. Jenson
Tuning - Repairs - Refurbishing
Jenson's Piano Service
-----
Re: Grand Sustain Pedal Not Working [Re: Duaner] #2903611
10/23/19 10:55 AM
10/23/19 10:55 AM
Joined: Jan 2012
Posts: 62
Portland, Oregon
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rbstewert Offline
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I'd be willing to bet Duane has left every one of those 700 pianos in better condition than he found them. I am presented with problems on a daily basis where I have to figure out a solution. If I can't, I'm going to say so and go ask for help. Sometimes I sense a problem in advance and try to do my homework ahead of time. It's the best I can do.

Re: Grand Sustain Pedal Not Working [Re: Duaner] #2903728
10/23/19 04:00 PM
10/23/19 04:00 PM
Joined: Apr 2014
Posts: 215
Minto, NB Canada
Duaner Online content OP
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Duaner  Online Content OP
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Posts: 215
Minto, NB Canada
Sorry to cause SUCH an uproar but it was just a very simple question that was taken way out of context. Why....I'm really not sure. Perhaps I should have worded it differently somehow??? Gracious, some really get their long-johns lighted up over nothing. I mean, if a fella can't ask a dumb question now and then what's the use in participating at all. I don't know about you but speaking for myself I find it tough out there in piano-land repairing and tuning and so I go here among you, yes, as an understudy quite often, but also for moral support. Hearing your story is quite often very relatable to my own. Anyway, all is well that ends well....I think!!!

Nevertheless, the repair is now over on the infamous Mini Grand and it went quite well actually. It was the sustain (right pedal) and in the move from Toronto it seems that a short dowel connecting upper damper lever inside the piano to the top of the pedal rod underneath (visible) must have fell out (could not be found anywhere) in the move.

I had to make the connecting rod and drill a hole in one end to support a narrow nail I used as a support pin. All tolled it was about 4 inches long. I used a 1/2 diameter dowel. Took the mechanism apart underneath and placed the short dowel in and after some adjustment it worked like it had always been there. Took just over an hour.

Customer was very happy and after tuning the piano and presenting the invoice she did an e-transfer then went to her wallet and gave me a $20 tip. I mean, who could ask for more right.

Many thanks to you all and you should know I consider it a particular privilege to receive, answer, or just sit and search and read your knowledgeable posts and replies.....all the best, Duane.


Duane Graves


"Pushin 70...still haven fun I think..."
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