2017 was our 20th year online!

Welcome to the Piano World Piano Forums
Over 2.9 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

Shop our online store for music lovers
SEARCH
Piano Forums & Piano World
(ad)
Petrof Pianos
Petrof Pianos
(ad)
Pianoteq
PianoTeq Karsten Collection
(ad)
Piano Life Saver - Dampp Chaser
Dampp Chaser Piano Life Saver
Who's Online Now
78 members (Chouca, CajunJ, AmyKaye, Beowulf, Animisha, barbaram, accordeur, 17 invisible), 509 guests, and 368 robots.
Key: Admin, Global Mod, Mod
(ad)
Estonia Pianos
Estonia Pianos
Previous Thread
Next Thread
Print Thread
Hop To
Henle customer service - a good report
#2883116 08/24/19 08:20 PM
Joined: Dec 2007
Posts: 3,709
Sam S Offline OP
3000 Post Club Member
OP Offline
3000 Post Club Member
Joined: Dec 2007
Posts: 3,709
I know many of us here love the Henle publications: the blue covers, creamy paper, and urtext editions.

I'm studying Beethoven's Piano Sonata #12, opus 26. I bought the single sonata from Henle, and I already had the complete volume that contains this sonata. I use the single sonata edition though, because it is thinner and easier to deal with. They have different editors and were produced decades apart. The single sonata edition is much newer - and that's the one where I found an error.

In the third movement, which is in Ab minor, there is a measure with an F flat in one hand and an F natural in the other. That didn't look, or sound, right. So I checked the complete volume and it had all F flats. I went to IMSLP and looked at some old editions and they all had F flats.

I went to the Henle website to see if there was an update or errata for this sonata, but nothing. On the contact page they had email addresses for some of the editors, and the editor for my Sonata was there. So I sent him an email, asking if there was an error.

I really didn't expect an answer, but less than 24 hours later, I got a response. He said that it was an error, that they knew about it already and were planning to correct it in the next print run.

I think that's a good result - they responded quickly and admitted the error. Not a completely positive result though, since it would be good to have a pdf file on the web page with a correction - that would have saved me some time and confusion.

Sam

(ad)
Piano & Music Accessories
piano accessories music gifts tuning and moving equipment
Re: Henle customer service - a good report
Sam S #2883191 08/25/19 06:03 AM
Joined: Jan 2017
Posts: 1,388
Gold Subscriber
1000 Post Club Member
Offline
Gold Subscriber
1000 Post Club Member
Joined: Jan 2017
Posts: 1,388
Will you receive an errata or updated edition when it has been fixed?


Now learning: Chopin C# minor Nocturne (posth) and C minor Prelude (big chords), Mozart Sonata in C K. 545
Instruments: Yamaha N1X, Kawai ES110, Roland GO:PIANO
Re: Henle customer service - a good report
Chrispy #2883273 08/25/19 11:10 AM
Joined: Dec 2007
Posts: 3,709
Sam S Offline OP
3000 Post Club Member
OP Offline
3000 Post Club Member
Joined: Dec 2007
Posts: 3,709
Originally Posted by Chrispy
Will you receive an errata or updated edition when it has been fixed?


That would be nice, but I did not buy it direct from Henle. And the pace of change in the print world is very slow...

Sam

Re: Henle customer service - a good report
Sam S #2883281 08/25/19 11:32 AM
Joined: May 2013
Posts: 3,741
Silver Level
3000 Post Club Member
Offline
Silver Level
3000 Post Club Member
Joined: May 2013
Posts: 3,741
It would also be nice if they would give access to an online version when the print version is purchased. I love my Henles.


Steinway A3
Boston 118 PE

YouTube

Working On
Chopin Nocturne E min
Bach Inventions

"You Can Never Have Too Many Dream Pianos" -Thad Carhart
Re: Henle customer service - a good report
Sam S #2883523 08/26/19 02:58 AM
Joined: Jan 2017
Posts: 1,388
Gold Subscriber
1000 Post Club Member
Offline
Gold Subscriber
1000 Post Club Member
Joined: Jan 2017
Posts: 1,388
Originally Posted by Sam S
Originally Posted by Chrispy
Will you receive an errata or updated edition when it has been fixed?


That would be nice, but I did not buy it direct from Henle. And the pace of change in the print world is very slow...

Sam


Pencil errata it is then smile


Now learning: Chopin C# minor Nocturne (posth) and C minor Prelude (big chords), Mozart Sonata in C K. 545
Instruments: Yamaha N1X, Kawai ES110, Roland GO:PIANO
Re: Henle customer service - a good report
Chrispy #2883535 08/26/19 06:02 AM
Joined: Dec 2007
Posts: 3,709
Sam S Offline OP
3000 Post Club Member
OP Offline
3000 Post Club Member
Joined: Dec 2007
Posts: 3,709
Originally Posted by Chrispy
Originally Posted by Sam S
Originally Posted by Chrispy
Will you receive an errata or updated edition when it has been fixed?


That would be nice, but I did not buy it direct from Henle. And the pace of change in the print world is very slow...

Sam


Pencil errata it is then smile


Now that I think about it, it would be a nightmare to transfer all my pencil scribbles to a new copy. I'll stick with my old copy with the error!

Sam


Moderated by  BB Player 

Link Copied to Clipboard
Hand Sanitizer for Musicians
Hand Sanitizer for Musicians
Musician's Hand Sanitizer available in our online store (and our Maple Street Music shop in Cornish Maine). Antibacterial, 62% ethyl alcohol. Hand Sanitizer for Musicians
Tons more music related products in our online store!
What's Hot!!
News from the Piano World
Where Did The Buttons Go?!
----------------------
Our April 2020 Newsletter Available Online Now...
The Piano World During the Pandemic!
----------------------
Posting Pictures on the Forums
-------------------
Forums RULES & HELP
-------------------
ADVERTISE on Piano World
(ad)
Best of Piano Buyer
 Best of Piano Buyer
(ad)
Faust Harrison Pianos
Faust Harrison 100+ Steinway pianos
Download Sheet Music
Virtual Sheet Music - Classical Sheet Music Downloads
New Topics - Multiple Forums
interesting discussion - NYTime music reviewer
by LXXXVIIIdentes - 07/03/20 11:54 AM
What's the suffix "BX" for a Yam C3 mean?
by reezekeys - 07/03/20 11:39 AM
Worst works
by samwitdangol - 07/03/20 10:52 AM
Quality of the Tune
by major_key_minor - 07/03/20 10:14 AM
Disklavier MK4 Software Version
by zimacs - 07/03/20 07:12 AM
Forum Statistics
Forums41
Topics199,997
Posts2,976,265
Members97,632
Most Online15,252
Mar 21st, 2010
Please Support Our Advertisers


Faust Harrison 100+ Steinways

Dampp Chaser Piano Life Saver

 Best of Piano Buyer

PianoTeq Bechstein
Visit our online store for gifts for music lovers

Virtual Sheet Music - Classical Sheet Music Downloads



 
Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
 
Our Piano Related Classified Ads
| Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter |


copyright 1997 - 2020 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission
Powered by UBB.threads™ PHP Forum Software 7.7.4