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Henle customer service - a good report #2883116
08/24/19 08:20 PM
08/24/19 08:20 PM
Joined: Dec 2007
Posts: 3,203
Georgia, USA
Sam S Offline OP

3000 Post Club Member
Sam S  Offline OP

3000 Post Club Member

Joined: Dec 2007
Posts: 3,203
Georgia, USA
I know many of us here love the Henle publications: the blue covers, creamy paper, and urtext editions.

I'm studying Beethoven's Piano Sonata #12, opus 26. I bought the single sonata from Henle, and I already had the complete volume that contains this sonata. I use the single sonata edition though, because it is thinner and easier to deal with. They have different editors and were produced decades apart. The single sonata edition is much newer - and that's the one where I found an error.

In the third movement, which is in Ab minor, there is a measure with an F flat in one hand and an F natural in the other. That didn't look, or sound, right. So I checked the complete volume and it had all F flats. I went to IMSLP and looked at some old editions and they all had F flats.

I went to the Henle website to see if there was an update or errata for this sonata, but nothing. On the contact page they had email addresses for some of the editors, and the editor for my Sonata was there. So I sent him an email, asking if there was an error.

I really didn't expect an answer, but less than 24 hours later, I got a response. He said that it was an error, that they knew about it already and were planning to correct it in the next print run.

I think that's a good result - they responded quickly and admitted the error. Not a completely positive result though, since it would be good to have a pdf file on the web page with a correction - that would have saved me some time and confusion.

Sam

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Re: Henle customer service - a good report [Re: Sam S] #2883191
08/25/19 06:03 AM
08/25/19 06:03 AM
Joined: Jan 2017
Posts: 1,046
Kitsap County, WA
Chrispy Offline
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Chrispy  Offline
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Posts: 1,046
Kitsap County, WA
Will you receive an errata or updated edition when it has been fixed?


๐’€๐’‚๐’Ž๐’‚๐’‰๐’‚ ๐‘จ๐’—๐’‚๐’๐’• ๐‘ฎ๐’“๐’‚๐’๐’… ๐‘ต1๐‘ฟ
Re: Henle customer service - a good report [Re: Chrispy] #2883273
08/25/19 11:10 AM
08/25/19 11:10 AM
Joined: Dec 2007
Posts: 3,203
Georgia, USA
Sam S Offline OP

3000 Post Club Member
Sam S  Offline OP

3000 Post Club Member

Joined: Dec 2007
Posts: 3,203
Georgia, USA
Originally Posted by Chrispy
Will you receive an errata or updated edition when it has been fixed?


That would be nice, but I did not buy it direct from Henle. And the pace of change in the print world is very slow...

Sam

Re: Henle customer service - a good report [Re: Sam S] #2883281
08/25/19 11:32 AM
08/25/19 11:32 AM
Joined: May 2013
Posts: 3,007
Florida
cmb13 Online content

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cmb13  Online Content

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Florida
It would also be nice if they would give access to an online version when the print version is purchased. I love my Henles.


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Re: Henle customer service - a good report [Re: Sam S] #2883523
08/26/19 02:58 AM
08/26/19 02:58 AM
Joined: Jan 2017
Posts: 1,046
Kitsap County, WA
Chrispy Offline
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Chrispy  Offline
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Joined: Jan 2017
Posts: 1,046
Kitsap County, WA
Originally Posted by Sam S
Originally Posted by Chrispy
Will you receive an errata or updated edition when it has been fixed?


That would be nice, but I did not buy it direct from Henle. And the pace of change in the print world is very slow...

Sam


Pencil errata it is then smile


๐’€๐’‚๐’Ž๐’‚๐’‰๐’‚ ๐‘จ๐’—๐’‚๐’๐’• ๐‘ฎ๐’“๐’‚๐’๐’… ๐‘ต1๐‘ฟ
Re: Henle customer service - a good report [Re: Chrispy] #2883535
08/26/19 06:02 AM
08/26/19 06:02 AM
Joined: Dec 2007
Posts: 3,203
Georgia, USA
Sam S Offline OP

3000 Post Club Member
Sam S  Offline OP

3000 Post Club Member

Joined: Dec 2007
Posts: 3,203
Georgia, USA
Originally Posted by Chrispy
Originally Posted by Sam S
Originally Posted by Chrispy
Will you receive an errata or updated edition when it has been fixed?


That would be nice, but I did not buy it direct from Henle. And the pace of change in the print world is very slow...

Sam


Pencil errata it is then smile


Now that I think about it, it would be a nightmare to transfer all my pencil scribbles to a new copy. I'll stick with my old copy with the error!

Sam


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