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The Search for My Tuning Customer #2882356
08/22/19 11:10 AM
08/22/19 11:10 AM
Joined: May 2001
Posts: 6,371
Parsonsfield, ME (orig. Nahant...
Piano World Online blank OP

6000 Post Club Member
Piano World  Online Blank OP

6000 Post Club Member

Joined: May 2001
Posts: 6,371
Parsonsfield, ME (orig. Nahant...
My customer said the piano is in the carriage house, and there will be contractors working on the outside. Should be easy enough to spot, right?

Driving down the street I notice the homes are getting bigger and more elaborate. Then I spot one that should be around the number I'm looking for and it has a carriage house and people working on the outside.

I pull in, man working on porch tells me it's the wrong house, but he plays piano (takes one of my cards). He said the house you want is two house over.

I pull into the driveway of the house two houses over. It has a carriage house and contractors working outside. A young man comes out and asks if he can help me. I tell him I'm the piano tuner. Just then an older man comes out, he asks who I'm looking for, he says that's the house next door (the one I skipped). But... We have two pianos and our tuner recently passed.
I go inside, scope it out, give them my business card and the older gentleman gives me his contact information and asks me to set up the tunings.

Finally I get to the house in the middle, it has a carriage house, and contractors are working on the outside. Yay, it's the right house! Three houses in a row, all with carriage houses, all with contractors working outside, and two of them produced new found business. Some days the stars line up.

Some days the stars line up.

Tuning in Kennebunk Maine this (08/20/19).

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Re: The Search for My Tuning Customer [Re: Piano World] #2882372
08/22/19 12:19 PM
08/22/19 12:19 PM
Joined: May 2006
Posts: 4,959
Georgia, USA
terminaldegree Offline
4000 Post Club Member
terminaldegree  Offline
4000 Post Club Member

Joined: May 2006
Posts: 4,959
Georgia, USA
Such a beautiful spot in Maine! Well done with the new client(s)...


Pianist, teacher, apprentice technician, internet addict.
Piano Review Editor - Acoustic and Digital Piano Buyer
Re: The Search for My Tuning Customer [Re: Piano World] #2882376
08/22/19 12:36 PM
08/22/19 12:36 PM
Joined: May 2001
Posts: 25,616
New York City
pianoloverus Offline
Yikes! 10000 Post Club Member
pianoloverus  Offline
Yikes! 10000 Post Club Member

Joined: May 2001
Posts: 25,616
New York City
I used to go to the beach in Kennebunk when I worked as a counselor at a Maine summer camp.

Re: The Search for My Tuning Customer [Re: Piano World] #2882377
08/22/19 12:39 PM
08/22/19 12:39 PM
Joined: Sep 2015
Posts: 2,162
Dublin
johnstaf Online crying
2000 Post Club Member
johnstaf  Online Crying
2000 Post Club Member

Joined: Sep 2015
Posts: 2,162
Dublin
It would make a nice home for a few concert grands.

Re: The Search for My Tuning Customer [Re: Piano World] #2882572
08/22/19 10:31 PM
08/22/19 10:31 PM
Joined: Dec 2001
Posts: 3,919
Chicago, IL USA
Palindrome Offline
3000 Post Club Member
Palindrome  Offline
3000 Post Club Member

Joined: Dec 2001
Posts: 3,919
Chicago, IL USA
So, what model Steinway was it?


There is no end of learning. -Robert Schumann Rules for Young Musicians
Re: The Search for My Tuning Customer [Re: Piano World] #2882766
08/23/19 01:40 PM
08/23/19 01:40 PM
Joined: Apr 2010
Posts: 2,058
Michigan
K
kpembrook Online content
Platinum Subscriber
kpembrook  Online Content
Platinum Subscriber
2000 Post Club Member
K

Joined: Apr 2010
Posts: 2,058
Michigan
May you continue to have those kinds of customer-locating difficulties!!


Keith Akins, RPT
Piano Technologist
USA Distributor for Isaac Cadenza hammers and Profundo Bass Strings
Supporting Piano Owners D-I-Y piano tuning and repair
editor emeritus of Piano Technicians Journal
Re: The Search for My Tuning Customer [Re: Piano World] #2882786
08/23/19 02:44 PM
08/23/19 02:44 PM
Joined: Sep 2004
Posts: 2,338
Old Hangtown California
G
Gene Nelson Online content
2000 Post Club Member
Gene Nelson  Online Content
2000 Post Club Member
G

Joined: Sep 2004
Posts: 2,338
Old Hangtown California
Must be no kids, the banister don’t show wear. Or maybe phones are more fun nowadays.


RPT
PTG Member
Re: The Search for My Tuning Customer [Re: Piano World] #2882789
08/23/19 02:52 PM
08/23/19 02:52 PM
Joined: May 2001
Posts: 6,371
Parsonsfield, ME (orig. Nahant...
Piano World Online blank OP

6000 Post Club Member
Piano World  Online Blank OP

6000 Post Club Member

Joined: May 2001
Posts: 6,371
Parsonsfield, ME (orig. Nahant...
Customer lives alone.


- Frank B.
Founder / Owner / Host
PianoWorld.com
www.PianoSupplies.com
Find Us On:
Facebook.com/PianoWorldDotCom
ProRecord.info
www.youtube.com/PianoWorldDotCom
www.linkedin.com/in/pianoworld
Skype: PianoWorldDotCom
My Keyboards:
Estonia L-190 w/ ProRecord, Yamaha P-80, Harpsichord (kit), Clavichord (kit), Bilhorn Telescope Organ c 1880
-------------------------
It's Fun To Play the Piano ... PLEASE Pass It On!
Please invite every piano enthusiast you know to join our piano forums!


Re: The Search for My Tuning Customer [Re: Piano World] #2882794
08/23/19 03:10 PM
08/23/19 03:10 PM
Joined: Aug 2019
Posts: 18
Boynton Beach, FL
Fantine56 Offline
Junior Member
Fantine56  Offline
Junior Member

Joined: Aug 2019
Posts: 18
Boynton Beach, FL
Originally Posted by Piano World
Customer lives alone.


I'm available for adoption. LOL.

Re: The Search for My Tuning Customer [Re: Piano World] #2882887
08/23/19 10:14 PM
08/23/19 10:14 PM
Joined: Apr 2007
Posts: 3,231
Olympia, WA
rysowers Offline
3000 Post Club Member
rysowers  Offline
3000 Post Club Member

Joined: Apr 2007
Posts: 3,231
Olympia, WA
I once got a good customer because I had the wrong address!

I remember Del Fandrich telling me a story of going to a clients house, and they weren't there. However the door was unlocked so he went in and tuned the piano. Turned out his client had moved and the new family also had a piano!

I also once tuned a piano at a church only to discover towards the end of the tuning that I was in the wrong church! (yep they got that one for free!)

All in good fun!


Ryan Sowers,
Pianova Piano Service
Olympia, WA
www.pianova.net
Re: The Search for My Tuning Customer [Re: Piano World] #2883108
08/24/19 07:42 PM
08/24/19 07:42 PM
Joined: Apr 2014
Posts: 194
Minto, NB Canada
Duaner Offline
Full Member
Duaner  Offline
Full Member

Joined: Apr 2014
Posts: 194
Minto, NB Canada
I always contact my customers after 12 months and so this spring I saw two on the same page that I tuned one year ago and so I called one and got her piano then when I called the other one I must have been distracted after I hit the first three numbers or mixed up somehow, anyway, I ended up punching the last four numbers of the the lady I just called.

A lady whom I didn't know from answered the phone and I asked for the lady whose home I thought I called (that was on my list). She was quite a few seconds then said there is no one here by that name. So, thinking I had the right number I lightly argued and she said "what is it you are after anyway"...I told her I tune and repair pianos and she said "Well, I don't know who you are trying to call but I have a piano that needs tuned....do come over".....I did and told her what I had done when I went there after I checked the number....funny stuff.


Duane Graves
www.pianotuningfredericton.com

"Pushin 70...still haven fun I think..."

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