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This is the first time I have encountered some of the white keys not resting on the front rail after the action stack is removed. Is this pretty common?

It’s a DH Baldwin made by Samick.

This piano was given to me for free from a client. It fell off the moving truck while being transported to her new home. She decided against fixing it and kept the insurance money. I keep finding more and more problems on this piano from the fall so she appears to have made the right choice.

She said she always kept the keys clean with milk. I see the old milk residue on the keys. I told her they are plastic keys and milk won’t clean them. She was so shocked to find out her keys were not ivory.

If the action has whippen assist springs, often times those notes don't have enough front lead to create a center of gravity that puts the playing end at rest on the front rail when the stack is removed

That is it. Thank you Ed for explaining it to me.