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One Star Google Review Remedy #2843066 04/27/19 06:34 PM
Joined: Oct 2011
Posts: 792
T
That Guy Offline OP
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500 Post Club Member
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500 Post Club Member
T
Joined: Oct 2011
Posts: 792
So, I got the dreaded one star review on Google. I have six reviews on Google and all of them are 5 stars, so this one star review really drags me down. I didn't recognize the name (not in my records) and there was nothing written, just the one star. I was suspicious... I found this helpful website and I got the review removed: https://www.bluecorona.com/blog/fixing-bad-google-reviews

Whew!


"That Tuning Guy"
Scott Kerns
Lincoln, NE
www.thattuningguy.com
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Re: One Star Google Review Remedy [Re: That Guy] #2843073 04/27/19 07:04 PM
Joined: May 2007
Posts: 2,002
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David Boyce Online Content
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D
Joined: May 2007
Posts: 2,002
Thank you for posting that link, Scott. Potentially very useful. There are 'trolls' out there who just delight in stirring things up, and it's valuable to know what stapes can be taken if one is the victim of a fraudulent and defamatory review.

Re: One Star Google Review Remedy [Re: That Guy] #2843100 04/28/19 01:29 AM
Joined: Jan 2011
Posts: 1,659
C
Chris Leslie Offline
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C
Joined: Jan 2011
Posts: 1,659
There is an option in your page to edit the business information. I recently had a reviewer add a photo of themselves on my page after posting a 5 star. I tried the edit option to remove that photo. It took about two weeks for the change to be assessed and implemented and during that time all further changes were inhibited. The time taken was crazy, and I am not sure if it will delete a one-star review, but it did happen successfully.


Chris Leslie
Piano technician
http://www.chrisleslie.com.au
Re: One Star Google Review Remedy [Re: That Guy] #2843193 04/28/19 09:53 AM
Joined: Jan 2013
Posts: 319
B
Blues beater Offline
Full Member
Offline
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B
Joined: Jan 2013
Posts: 319
I own an automotive repair business. We get overwhelmingly 5 star reviews. Occasionally we get seriously off-the-wall one star reviews. Sometimes it is obvious the person has never even been to our shop. One reviewer accused us dealing heroin!

I respond calm and matter of fact. Sometimes requesting more information because I can not find such a name in the customer database or scheduling software.

I strongly believe that these occasional aberrations make the five start reviews more credible. I have discussed this with customers who agree.

Don


Don, playing the blues in Austin, Texas on a 48" family heirloom Steinway upright, 100 year old 54" Weber upright, unknown make turn of the century 54" upright -- says "Whittier NY" on the plate, Starr, ca. 100 years old full size upright.
Re: One Star Google Review Remedy [Re: That Guy] #2843194 04/28/19 09:58 AM
Joined: Jan 2013
Posts: 319
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Blues beater Offline
Full Member
Offline
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Joined: Jan 2013
Posts: 319
Originally Posted by That Guy
So, I got the dreaded one star review on Google. I have six reviews on Google and all of them are 5 stars, so this one star review really drags me down. I didn't recognize the name (not in my records) and there was nothing written, just the one star. I was suspicious... I found this helpful website and I got the review removed: https://www.bluecorona.com/blog/fixing-bad-google-reviews

Whew!
You can reply: "I am sorry you were disappointed with your tuning and hope you would offer me a chance to make any necessary corrections. However I have searched extensively and can't find any records matching your name. Please help me identify you so I can respond to your disappointment." You will never hear back and anybody with an ounce of sense who reads the review and your reply will know the one star is total BS.

Don


Don, playing the blues in Austin, Texas on a 48" family heirloom Steinway upright, 100 year old 54" Weber upright, unknown make turn of the century 54" upright -- says "Whittier NY" on the plate, Starr, ca. 100 years old full size upright.

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