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Re: CA98 distortion on 3 keys [Re: iLogic] #2840216 04/17/19 12:46 PM
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iLogic Offline OP
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I’m unsure wether it’s hardware or software related, and unfortunately I didn’t get a chance to record it for you guys before the kids went to bed, so now I’ll have to wait until tomorrow the earliest...

I’ll probably contact the retailer and have them send a technician over if I cannot get a good enough recording and a confirmation that it’s normal. Perhaps the right side speakers are faulty, in that case the exchange procedure should be simple, right? If it’s something else then I don’t know what there is to do. I doubt they’ll exchange the whole unit or take it back for something like this.

And even if it were to come to that, I have no idea how in the world I’ll manage to package it and send it back properly having thrown all of the original packaging away.

// iLogic

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Re: CA98 distortion on 3 keys [Re: iLogic] #2840227 04/17/19 01:02 PM
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McBuster Offline
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On another thread, a similar complaint. A real longshot, hardly believable. The On/Off switch vibrated to a certain freq and threw things in turmoil. The Tech bypassed the switch? Problem solved.


Jon ...

Kawai CA67
A Tired, Retired, Dreamer ...
Re: CA98 distortion on 3 keys [Re: McBuster] #2840238 04/17/19 01:53 PM
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arc7urus Offline
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Originally Posted by iLogic
I’m unsure wether it’s hardware or software related, and unfortunately I didn’t get a chance to record it for you guys before the kids went to bed, so now I’ll have to wait until tomorrow the earliest...

I’ll probably contact the retailer and have them send a technician over if I cannot get a good enough recording and a confirmation that it’s normal. Perhaps the right side speakers are faulty, in that case the exchange procedure should be simple, right? If it’s something else then I don’t know what there is to do. I doubt they’ll exchange the whole unit or take it back for something like this.

And even if it were to come to that, I have no idea how in the world I’ll manage to package it and send it back properly having thrown all of the original packaging away.

If is a problem with the speakers or amplifier then it is quite likely you would hear it when playing other instruments at high volume...

In any case, I would ask Kawai to send over a technician.

Originally Posted by McBuster
On another thread, a similar complaint. A real longshot, hardly believable. The On/Off switch vibrated to a certain freq and threw things in turmoil. The Tech bypassed the switch? Problem solved.

Well, I had this issue with the volume slider, not the power button. Sometimes it vibrated and produced a humming noise at specific frequencies. For a while I worked around it by placing a plush toy from the kids over the volume slider smile Then I inserted a thin layer of felt between the cabinet and the plastic assembly where the power button and the volume slider are and that seems to have solved the problem for good.

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