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I’m thinking of buying a Hailun Piano but my city , Charlotte has no Hailun dealer. I may get deal in Atlanta which is about 5 hours from here.

I’m wondering if this is a good idea? The dealer will deliver the piano but when it has to be tuned and retuned in the coming months, I don’t have any local hailun dealer to go to.

Is it better to buy a piano from a local dealer so that their tuners understand the piano and may take care is any issues relatively easily ?

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Why would it have to be returned in a few months? Are they offering voicing and regulation as part of the offer? Did they tell you that to get it turned properly, you would need to send it back to them? If they did, I would be very hesitant to more forward with this showroom.

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The dealer's piano tuners may not understand the dealer's pianos better or be more skilled than an independent tech. A good tech can work well with almost any piano and could very easily be better than a less skilled tech with a lot of experience with a certain make. So as long as you have some good techs in your area I wouldn't worry at all about employing techs that work for the dealer you buy a piano from.

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North Carolina has an active community of piano technicians. You shouldn’t have any trouble getting good service.


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If Hailun is the piano you want, I don't think you should let your distance from the dealer be an obstacle. I'd suggest you start building a professional relationship with a tech in your area, and plan for him/her to handle tunings and service.

You might ask the dealer about how they would handle any potential warranty work. I've heard some dealers simply have the tech in your area do the work and the dealer takes care of the expense. I'm not sure if that's a common practice or not.

Best wishes on your piano shopping. In my experience Hailun is a strong piano in it's price range.


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Originally Posted by Idotdot
Is it better to buy a piano from a local dealer so that their tuners understand the piano and may take care is any issues relatively easily ?
I wanted to answer this one directly: No.

It's better to buy the piano you like the best. Don't let any local dealers confuse the situation or use FUD. Any good technician can work on a Hailun.


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The important question that has not yet been asked nor answered: Will you try the piano before purchasing it? It's accepted wisdom to buy the actual instrument that you have tried and that you like, as the tone and action can vary from one instrument to another, even among the same model of the same brand.

I don't understand "... tuned and returned..." The only interpretation I can put on this is that you believe the piano has to be returned to the dealer for tuning? That would be a colossal expense for you, and the piano would lose its tuning during shipment. No; pianos are tuned where they "live." As others have written; get a good technician in your area to do regular tuning and maintenance on the instrument.

Regards,


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The OP said tuned and re-tuned, not returned.
Of course, new pianos will need that. Any good tech can even refine prep work done at the dealer. As others said, I'd not worry about that. Just need an excellent tech whether you live in Atlanta or Charlotte.

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The Hailun dealer you are referring to in Atlanta must be PianoWorks. Frankly, you might get better service from them at a distance than you would from an average dealer an hour away. The Bennett family do a great job. God luck in your visit.


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Thank you!

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Originally Posted by dhull100
The OP said tuned and re-tuned, not returned.
Of course, new pianos will need that. Any good tech can even refine prep work done at the dealer. As others said, I'd not worry about that. Just need an excellent tech whether you live in Atlanta or Charlotte.


Appreciate the response. Thank you !

Last edited by Idotdot; 05/03/19 10:34 PM.
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Originally Posted by BruceD
The important question that has not yet been asked nor answered: Will you try the piano before purchasing it? It's accepted wisdom to buy the actual instrument that you have tried and that you like, as the tone and action can vary from one instrument to another, even among the same model of the same brand.

I don't understand "... tuned and returned..." The only interpretation I can put on this is that you believe the piano has to be returned to the dealer for tuning? That would be a colossal expense for you, and the piano would lose its tuning during shipment. No; pianos are tuned where they "live." As others have written; get a good technician in your area to do regular tuning and maintenance on the instrument.

Regards,



I do plan to play one before I buy. And I meant retuned smile Thanks.

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Originally Posted by musicpassion
Originally Posted by Idotdot
Is it better to buy a piano from a local dealer so that their tuners understand the piano and may take care is any issues relatively easily ?
I wanted to answer this one directly: No.

It's better to buy the piano you like the best. Don't let any local dealers confuse the situation or use FUD. Any good technician can work on a Hailun.


Thank you !

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Originally Posted by pianoloverus
The dealer's piano tuners may not understand the dealer's pianos better or be more skilled than an independent tech. A good tech can work well with almost any piano and could very easily be better than a less skilled tech with a lot of experience with a certain make. So as long as you have some good techs in your area I wouldn't worry at all about employing techs that work for the dealer you buy a piano from.

Originally Posted by Retsacnal
North Carolina has an active community of piano technicians. You shouldn’t have any trouble getting good service.

Thanks for the response! This helps.


Moderated by  Ken Knapp, Piano World 

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