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Re: Opinions/Advice? [Re: dmd] #2820369
02/26/19 03:04 PM
02/26/19 03:04 PM
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Posts: 43
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Blue72 Offline OP
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Originally Posted by dmd
I have been following this thread for a bit now.

I think most would agree that this "horse" is dead and maybe the beating can end.

Lessons learned ?

#1 - Purchasing a musical instrument without playing it first is a bad idea.

#2 - Having a HEAVY musical instrument SHIPPED to you might be a bad idea.

#3 - If you are unhappy with the quality of the instrument and the "response" you get is not what you had hoped for ….

Do not spend valuable practice/living time trying to WIN THE ARGUMENT with whomever …. Just RETURN IT.

You may have to take a financial hit that you are unhappy with …. that is part of lesson #2..... Take the hit and go on with your life.

With these lessons learned, life promises to be less filled with disappointment and frustration.




I'm old enough and ugly enough to understand all the risks I was taking. Some people, due to location, or whatever, have no other options. That's why we have laws to protect people in such circumstances. I could easily pay the delivery fee and move on with my life, but that will only encourage them to screw over the next punter. As well as leaving me feeling ripped off.

You may think differently, but I don't think holding companies to account is a waste of time. These people use the law every day of the week to screw over the customer, why is it so bad when a customer uses the law to attempt to fight back?

I understand if it's becoming repetetive for you to read. When I see threads that bug me, I don't click on them.

You may well be correct, and I may have to just return it and take the financial hit, but I couldn't live with that without some resistance.

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Re: Opinions/Advice? [Re: Blue72] #2820370
02/26/19 03:04 PM
02/26/19 03:04 PM
Joined: Jun 2014
Posts: 1,445
UK
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Alexander Borro Offline
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Originally Posted by Blue72

Hey, just to clarify, he was a 3rd party technician for some piano repair company.


I can see that could be a problem, I highly doubt a qualified experienced Kawai technician would have come up with that diagnosis so I am glad to hear that. Some are just electronics people I learned. Still, a good store should hire a good technician, not a conman.

I had a third party technician service my Casio AP450, that turned out okay, both the store and Casio were compliant enough to just accept my diagnosis over email and replaced the keyboard action entirely, all 88 keys, no arguing, no bickering, no further questions.

When the technician arrived, I said I can demonstrate the issue with certain keys not knowing what he was going to do, he said

"Don't bother, I wouldn't hear it, or feel it, I don't play piano at all, I know nothing about music, I am just an electrician, so I will just replace the entire keyboard action which is plug and play."

At least he was honest and upfront about it and still did a great job, and so I treated him with my finest Earl grey and some cake as he went along. smile Couple of hours later a 4 year old piano was as new. The store did more than I asked and then some.


Selftaught since June 2014.
Books: Barratt classic piano course bk 1,2,3. Humphries Piano handbook, various...
Kawai CA78, Casio AP450 & software pianos.
[Linked Image] 12x ABF recitals.
My struggles: https://soundcloud.com/alexander-borro
Re: Opinions/Advice? [Re: Blue72] #2820372
02/26/19 03:08 PM
02/26/19 03:08 PM
Joined: Oct 2013
Posts: 2,048
France
Frédéric L Offline
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Frédéric L  Offline
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@dhts: Since the issue is recorded directly on a USB drive, it can’t be on the anolog path (amplifier).


Yamaha CLP150, Bechstein Digital Grand, Garritan CFX, Ivory II pianos, Galaxy pianos, EWQL Pianos, Native-Instrument The Definitive Piano Collection, Soniccouture Hammersmith, Truekeys, Pianoteq
Re: Opinions/Advice? [Re: dmd] #2820373
02/26/19 03:09 PM
02/26/19 03:09 PM
Joined: Aug 2016
Posts: 124
similar Offline
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similar  Offline
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Posts: 124
Originally Posted by dmd
I have been following this thread for a bit now.

I think most would agree that this "horse" is dead and maybe the beating can end.

Lessons learned ?

#1 - Purchasing a musical instrument without playing it first is a bad idea.

#2 - Having a HEAVY musical instrument SHIPPED to you might be a bad idea.

#3 - If you are unhappy with the quality of the instrument and the "response" you get is not what you had hoped for ….

Do not spend valuable practice/living time trying to WIN THE ARGUMENT with whomever …. Just RETURN IT.

You may have to take a financial hit that you are unhappy with …. that is part of lesson #2..... Take the hit and go on with your life.

With these lessons learned, life promises to be less filled with disappointment and frustration.




Indeed there is a lesson here and you are offering good advice. Life is not fair, and we should minimize our chances of being harmed. Purchasing an unseen piano, from afar, is a risk to be avoided.

However, holding people accountable for their actions and promises is an important part of maintaining decency in the world. I believe it is typically the job of the shipper to either ensure that a product is shipped without damage or compensate for said damages, but I can't speak to the particular arrangements of the OP.


Beethoven, Bach -> Kawai CA-97 -> Garritan CFX Full -> Neumann Klein and Hummel 310s
Re: Opinions/Advice? [Re: Blue72] #2820376
02/26/19 03:15 PM
02/26/19 03:15 PM
Joined: Feb 2019
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dhts Online content
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Originally Posted by Blue72
I'm way past that stage of wanting another kawai tbh.


Completely understandable but don't you still need to bring the matter to resolution ? I've run tech support teams and most of the time most of the people are doing their best but do get jaded dealing with the muppet customers who haven't a clue. Sadly this can mean when a customer has a genuinely uncommon problem they can be dismissed as the cursory investigation they do isn't sufficient.

Personally I'd love to hear twangy Billy Joel recorded by you as a midi file played back on another CA78 and the same midi recording played back on yours. All you'd need to do is record it, and ask a helpful forum member to spend 5 mins. I'd do it for you if I had a Ca78. (I assume the Ca78 allows you to record songs to USB).

Re: Opinions/Advice? [Re: dhts] #2820487
02/26/19 08:37 PM
02/26/19 08:37 PM
Joined: Sep 2007
Posts: 15,271
Hamamatsu, Japan
Kawai James Offline
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Originally Posted by dhts
Personally I'd love to hear twangy Billy Joel recorded by you as a midi file played back on another CA78 and the same midi recording played back on yours. All you'd need to do is record it, and ask a helpful forum member to spend 5 mins. I'd do it for you if I had a Ca78. (I assume the Ca78 allows you to record songs to USB).


Yes, this is possible, however recording (and saving) to a MIDI file is only possible in "Sound mode". But I gather the issue that Blue72 is experiencing only occurs in "Sound mode", and only with the "EX Concert Grand" sound. Blue72, can you confirm that this is the case?

In addition, it's probably better to save the file in Kawai's native (KSO) song format, than use SMF. The relevant procedures explained in the owner's manual are linked below:

For Blue72:
Quote
Record song:
Recording a song: Sound mode

Save song to USB as WAV/MP3:
Overdubbing a song/audio file

Save song to USB as MIDI:
Saving the song to USB memory


For other CA78 customers:
Quote


Moreover, the offer to assist Blue72 in checking the integrity of his CA78's sample data (via the Factory Check menu) still stands, assuming he has not already returned the instrument to the retailer.

Kind regards,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 & occasional rare groove player.

"I agree that the User Manual is very good." - arc7urus, March 2019
Re: Opinions/Advice? [Re: Kawai James] #2820761
02/27/19 02:08 PM
02/27/19 02:08 PM
Joined: Feb 2019
Posts: 43
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Blue72 Offline OP
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Originally Posted by dhts
Originally Posted by Blue72
I'm way past that stage of wanting another kawai tbh.


Completely understandable but don't you still need to bring the matter to resolution ? I've run tech support teams and most of the time most of the people are doing their best but do get jaded dealing with the muppet customers who haven't a clue. Sadly this can mean when a customer has a genuinely uncommon problem they can be dismissed as the cursory investigation they do isn't sufficient.

Personally I'd love to hear twangy Billy Joel recorded by you as a midi file played back on another CA78 and the same midi recording played back on yours. All you'd need to do is record it, and ask a helpful forum member to spend 5 mins. I'd do it for you if I had a Ca78. (I assume the Ca78 allows you to record songs to USB).

Hey dhts.

I appreciate the effort you have put it to think of a solution, and I think I have an idea of what you mean, but I wouldn't dream of asking a stranger on the internet to input a midi file from my machine on to his. I doubt I would do that for someone I don't know from a forum. Your input is greatly appreciated though, thanks.

Originally Posted by Kawai James
Originally Posted by dhts
Personally I'd love to hear twangy Billy Joel recorded by you as a midi file played back on another CA78 and the same midi recording played back on yours. All you'd need to do is record it, and ask a helpful forum member to spend 5 mins. I'd do it for you if I had a Ca78. (I assume the Ca78 allows you to record songs to USB).


Yes, this is possible, however recording (and saving) to a MIDI file is only possible in "Sound mode". But I gather the issue that Blue72 is experiencing only occurs in "Sound mode", and only with the "EX Concert Grand" sound. Blue72, can you confirm that this is the case?

In addition, it's probably better to save the file in Kawai's native (KSO) song format, than use SMF. The relevant procedures explained in the owner's manual are linked below:

For Blue72:
Quote
Record song:
Recording a song: Sound mode

Save song to USB as WAV/MP3:
Overdubbing a song/audio file

Save song to USB as MIDI:
Saving the song to USB memory


For other CA78 customers:
Quote


Moreover, the offer to assist Blue72 in checking the integrity of his CA78's sample data (via the Factory Check menu) still stands, assuming he has not already returned the instrument to the retailer.

Kind regards,
James
x


Hey James,

I'm sure I've stated more than once that all piano voices are affected to some extent or other, but that the EX concert grand is by far the worst. It occurs in pianist mode as well as sound mode, just to be clear.

I'm not sure how to private message you James, but if you want to send me the details of this secret test, I'll be happy to give it a go, assuming it's within my capabilities. Had another quick play of my paino today and it's still annoying as heck. Some other odd things happened while I was trying to record something but I think it was just a glitch, I don't know. The first 10 seconds of anything I played wasn't being saved to the usb, and the sustain pedal was continuing after I had released it. I'm also sure the recording funtion used to start by pressing any key on the piano, now you have to start it manually.

These are pretty small things in the grand scheme of this farce, so I'm not too bothered.

As for returning this piano to the store, James, nothing would give me greater pleasure, but the retailer is digging their heals in for the long haul.

More optimistically, Yamaha answered my e-mail about the rogue notes, and said they've never heard of such a thing and have no clue what the technician meant.




Last edited by Blue72; 02/27/19 02:09 PM.
Re: Opinions/Advice? [Re: Blue72] #2820790
02/27/19 03:47 PM
02/27/19 03:47 PM
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Posts: 49
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dhts Online content
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Originally Posted by Blue72

I appreciate the effort you have put it to think of a solution, and I think I have an idea of what you mean, but I wouldn't dream of asking a stranger on the internet to input a midi file from my machine on to his. I doubt I would do that for someone I don't know from a forum. Your input is greatly appreciated though, thanks.


Whilst the internet has its fair share of people out to cause hate most, especially on a forum like this are here to learn and to help. You've got a problem and I think you'd find someone to help if you ask. I suspect a few of us a really curious as to what the issue actually is. James bless him has offered some pointers as to how to do this.

Come on let's crack this thing !

Re: Opinions/Advice? [Re: Blue72] #2820795
02/27/19 04:04 PM
02/27/19 04:04 PM
Joined: Mar 2014
Posts: 749
Austria, EU
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lophiomys Offline
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Austria, EU
Ahem,
whilst usful hints given by friendly forumites are a good thing in general,
this is not about a non-profit community DIY-project,
but about a warranty claim by an end customer on a brand new top of the range digital piano.

Last edited by lophiomys; 02/27/19 04:05 PM.
Re: Opinions/Advice? [Re: Blue72] #2821145
02/28/19 03:58 PM
02/28/19 03:58 PM
Joined: Feb 2019
Posts: 43
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Blue72 Offline OP
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I finally contacted Kawai UK directly, and asked them about the rogue notes, and some general stuff about the technician they sent. I also wanted to hear it directly from the horses mouth, and I wasn't disappointed. They asked me to send the report over and they replied with this;

Hi [name removed],



Thank you for sending this over and I have discussed with the technician and our product specialists.



Kawai do not recognise that pianos have rogue notes, this is not something we have experienced or have heard described before. In this case it was a phrase the technician used to describe the note and we are sorry if this has led to any confusion.



After your initial concern and description of the symptoms, this did not sound like a fault with the instrument and there were some very short and simple tests the technician needed to make in order to check this, he was then able to quickly see that there is no issue with the touch sensitivity of the note. The brightness levels of any individual note can be maintained to your preference within the virtual technician menu and you are able to adjust this to suit your playing style. However this is not a fault with your instrument.



There are many available settings within the virtual technician menu that will allow you to adjust the parameters of individual notes to reduce characteristics such as brightness or volume which you may prefer. However the technician found that the velocity levels and samples are working as they should be. I hope that you are able to find a level within the virtual technician settings that is to your taste, if you would like any help on this please don’t hesitate to ask.



Kind Regards.







[name removed] | Marketing Co-ordinator and sales assistant





KAWAI UK Ltd.


Starting to think it's an unwinnable war. Maybe my ears are broken or it's my "playing style". I can't even think of a logical reason why so many people would deny it for the sake of a return delivery fee? Do they think I'll just grow to enjoy this G or find some mystery setting that will fix it? How can three separate companies all agree that there's no issue? I don't for one minute believe in some weird conspiracy, so what the heck? I could understand it if the piano was well into it's warranty, as I couldn't just return it for a refund if that was the case.

After PayPal inevitably find in Kawai's favour, I'll just pay the return fee and chalk it up to experience. Crazy. I'm also a bit gutted as I think this piano could've lasted me for at least the next 5 years. I'm not so bitter to ignore that it's a decent digital piano.

Re: Opinions/Advice? [Re: Blue72] #2821154
02/28/19 04:18 PM
02/28/19 04:18 PM
Joined: Apr 2018
Posts: 5,176
Tyrone Slothrop Online content
Tyrone Slothrop  Online Content

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Originally Posted by Blue72
After PayPal inevitably find in Kawai's favour, I'll just pay the return fee and chalk it up to experience. Crazy. I'm also a bit gutted as I think this piano could've lasted me for at least the next 5 years. I'm not so bitter to ignore that it's a decent digital piano.

Blue72, for about the cost of the return fee, you could buy yourself a VST and run that, especially as you agree it is "a decent digital piano." I hated the sound of my entry level FP30 and so I bought Pianoteq instead which works great for me. It is likely that dedicated VSTs like Pianoteq, VSL, Garrison, etc will have better sound than the inboard sounds for the foreseeable future, as those OEMs of VSTs live and die by the quality of their sound and whether people like it. If you are thinking now about eating the cost of the return fee, I would give it a serious thought. BTW, if you have a standard printer cable, you can try it out in a few mins as Pianoteq, in particular, offers a free trial. In fact, you don't even need to have a cable or hook up your piano just to test how Pianoteq sounds. You can download it and just try it out either with it's own pre-recorded demo or by passing in some MIDI files into Pianoteq. Many free MIDI files available online including computerpro3's own playing of an advanced piano piece on his NV10, which would be a good dynamic trial.

There are many VST users out there, even those with good pianos. Example being computerpro3 mentioned above, who is a professional pianist with a $10+K NV10 and who still uses Pianoteq all the time.

EDIT: I just realized I used the word "Pianoteq" half a dozen times above! Swear I'm not associated with the company (just a fan-boy. blush )


across the stone, deathless piano performances

"Discipline is more reliable than motivation." -by a contributor on Reddit r/piano
"Success is 10% inspiration, and 90% perspiration." -by some other wise person
"Pianoteq manages to keep it all together yet simultaneously also go in all directions; like a quantum particle entangled with an unknown and spooky parallel universe simply waiting to be discovered." -by Pete14
Re: Opinions/Advice? [Re: Blue72] #2821180
02/28/19 05:01 PM
02/28/19 05:01 PM
Joined: Apr 2009
Posts: 4,548
Pennsylvania
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dmd Offline
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If you are not happy with it, I would return it and get it out of my sight.

Otherwise, it is likely be a constant reminder of this bad moment in your life.

If this is the worst mistake you have made throughout your life, you have done well.

Good Luck


Don

Kawai MP11SE, Edifier R1850DB Active Bookshelf Speakers, Yamaha HS8S Powered Subwoofer, SennHeiser HD 559 Headphones, Pianoteq and numerous other VSTs
Re: Opinions/Advice? [Re: Tyrone Slothrop] #2821182
02/28/19 05:04 PM
02/28/19 05:04 PM
Joined: Feb 2019
Posts: 43
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Blue72 Offline OP
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Originally Posted by Tyrone Slothrop
Originally Posted by Blue72
After PayPal inevitably find in Kawai's favour, I'll just pay the return fee and chalk it up to experience. Crazy. I'm also a bit gutted as I think this piano could've lasted me for at least the next 5 years. I'm not so bitter to ignore that it's a decent digital piano.

Blue72, for about the cost of the return fee, you could buy yourself a VST and run that, especially as you agree it is "a decent digital piano." I hated the sound of my entry level FP30 and so I bought Pianoteq instead which works great for me. It is likely that dedicated VSTs like Pianoteq, VSL, Garrison, etc will have better sound than the inboard sounds for the foreseeable future, as those OEMs of VSTs live and die by the quality of their sound and whether people like it. If you are thinking now about eating the cost of the return fee, I would give it a serious thought. BTW, if you have a standard printer cable, you can try it out in a few mins as Pianoteq, in particular, offers a free trial. In fact, you don't even need to have a cable or hook up your piano just to test how Pianoteq sounds. You can download it and just try it out either with it's own pre-recorded demo or by passing in some MIDI files into Pianoteq. Many free MIDI files available online including computerpro3's own playing of an advanced piano piece on his NV10, which would be a good dynamic trial.

There are many VST users out there, even those with good pianos. Example being computerpro3 mentioned above, who is a professional pianist with a $10+K NV10 and who still uses Pianoteq all the time.

EDIT: I just realized I used the word "Pianoteq" half a dozen times above! Swear I'm not associated with the company (just a fan-boy. blush )


Hey Tyrone,

I did toy with the idea of a VPC1 and VST before I bought this, but the thought of having to tie a laptop to my keyboard and the slow start time put me off. I like to just switch on and play. I actually like the samples on this piano, aside from the obvious issue. I appreciate what you're saying about it costing the same to send this back but my anger with Kawai is so high I'll probably cut my nose off to spite my face. I don't have a printer cable to hand, but I could soon get one for a test run. I would probably have to pick your brains in one of the VST threads as I've never set one up before.

I've also lost confidence in Kawai now as a brand, although I'm sure other users have different experiences.

Re: Opinions/Advice? [Re: dmd] #2821187
02/28/19 05:12 PM
02/28/19 05:12 PM
Joined: Feb 2019
Posts: 43
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Blue72 Offline OP
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Originally Posted by dmd
If you are not happy with it, I would return it and get it out of my sight.

Otherwise, it is likely be a constant reminder of this bad moment in your life.

If this is the worst mistake you have made throughout your life, you have done well.

Good Luck





It's heading towards a return very soon, but I just need to let paypal play out its game.

This doesn't even break my top 50 ridiculous life moments, so it's all good.

Re: Opinions/Advice? [Re: Blue72] #2821189
02/28/19 05:21 PM
02/28/19 05:21 PM
Joined: Jun 2014
Posts: 1,445
UK
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Alexander Borro Offline
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DMD I agree, probably best, It is saddening to hear to get such an unsatisfactory ending, be it is their loss. There comes a point you have to move on or keep pushing. I know the person you dealt with pretty sure, fun memories smile

This is an if, but if this is not due to uneven playing the question is why do some of these pianos have so much inconsistency from one to the next, mine doesn't do that. Luckily my local piano store QA test every instrument they sell, if it is a bad apple, it goes out or goes for repair AFAIK.

Nobody would tolerate a well regulated acoustic with that discrepancy in voicing (assuming the touch weight is consistent) on that one key either.


Selftaught since June 2014.
Books: Barratt classic piano course bk 1,2,3. Humphries Piano handbook, various...
Kawai CA78, Casio AP450 & software pianos.
[Linked Image] 12x ABF recitals.
My struggles: https://soundcloud.com/alexander-borro
Re: Opinions/Advice? [Re: Blue72] #2821269
02/28/19 08:56 PM
02/28/19 08:56 PM
Joined: Sep 2007
Posts: 15,271
Hamamatsu, Japan
Kawai James Offline
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Hello Blue72,

Originally Posted by Blue72
I'm sure I've stated more than once that all piano voices are affected to some extent or other, but that the EX concert grand is by far the worst. It occurs in pianist mode as well as sound mode, just to be clear.


Okay, thank you for clarifying this point.

Originally Posted by Blue72
I'm not sure how to private message you James, but if you want to send me the details of this secret test, I'll be happy to give it a go, assuming it's within my capabilities.


Okay, I will send you a private message via the forum shortly. It's a very straightforward procedure, however as I mentioned the other day, not something that is normally divulged to customers. Therefore, I would like to request that you do not repost these instructions on the forum or anywhere else publicly.

Originally Posted by Blue72
Had another quick play of my paino today and it's still annoying as heck. Some other odd things happened while I was trying to record something but I think it was just a glitch, I don't know. The first 10 seconds of anything I played wasn't being saved to the usb, and the sustain pedal was continuing after I had released it. I'm also sure the recording funtion used to start by pressing any key on the piano, now you have to start it manually.


That does not sound like the correct behaviour. Were you able to capture any video of this happening using your smartphone?

By the way, have you ever tried updating the CA78's system software using an update available from the Kawai Global website, here? Note that even if your CA78 reports v1.0.2 in the Settings menu, there have been minor updates (v1.0.2a, v1.0.2b, etc.) since this time which are not reflected by the UI version number. The latest system software version is v1.0.2f (from October 2018), so I recommend trying the update (only the first stage is necessary if the UI already reports v1.0.2), just to make absolutely sure.

Kind regards,
James
x

EDIT: Private message sent - please check the flashing main icon in the top right corner of the forum.

Last edited by Kawai James; 02/28/19 10:00 PM.

Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 & occasional rare groove player.

"I agree that the User Manual is very good." - arc7urus, March 2019
Re: Opinions/Advice? [Re: Alexander Borro] #2821274
02/28/19 09:17 PM
02/28/19 09:17 PM
Joined: Sep 2007
Posts: 15,271
Hamamatsu, Japan
Kawai James Offline
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Originally Posted by Alexander Borro
DMD I agree, probably best, It is saddening to hear to get such an unsatisfactory ending, be it is their loss. There comes a point you have to move on or keep pushing. I know the person you dealt with pretty sure, fun memories smile

(emphasis mine)


Alexander, is the part of your post that I have emboldened a response to dmd or Blue72?

If the latter, and you are referring to your correspondence with a member of staff at Kawai UK, I recall that the USB-MIDI related issue you experienced with your CA78 was eventually found to be caused by your newly-built computer (motherboard chipset?). Is my recollection correct?

Kind regards,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 & occasional rare groove player.

"I agree that the User Manual is very good." - arc7urus, March 2019
Re: Opinions/Advice? [Re: Kawai James] #2821378
03/01/19 06:46 AM
03/01/19 06:46 AM
Joined: Feb 2019
Posts: 43
B
Blue72 Offline OP
Full Member
Blue72  Offline OP
Full Member
B

Joined: Feb 2019
Posts: 43
Originally Posted by Kawai James
Hello Blue72,

Originally Posted by Blue72
I'm sure I've stated more than once that all piano voices are affected to some extent or other, but that the EX concert grand is by far the worst. It occurs in pianist mode as well as sound mode, just to be clear.


Okay, thank you for clarifying this point.

Originally Posted by Blue72
I'm not sure how to private message you James, but if you want to send me the details of this secret test, I'll be happy to give it a go, assuming it's within my capabilities.


Okay, I will send you a private message via the forum shortly. It's a very straightforward procedure, however as I mentioned the other day, not something that is normally divulged to customers. Therefore, I would like to request that you do not repost these instructions on the forum or anywhere else publicly.

Originally Posted by Blue72
Had another quick play of my paino today and it's still annoying as heck. Some other odd things happened while I was trying to record something but I think it was just a glitch, I don't know. The first 10 seconds of anything I played wasn't being saved to the usb, and the sustain pedal was continuing after I had released it. I'm also sure the recording funtion used to start by pressing any key on the piano, now you have to start it manually.


That does not sound like the correct behaviour. Were you able to capture any video of this happening using your smartphone?

By the way, have you ever tried updating the CA78's system software using an update available from the Kawai Global website, here? Note that even if your CA78 reports v1.0.2 in the Settings menu, there have been minor updates (v1.0.2a, v1.0.2b, etc.) since this time which are not reflected by the UI version number. The latest system software version is v1.0.2f (from October 2018), so I recommend trying the update (only the first stage is necessary if the UI already reports v1.0.2), just to make absolutely sure.

Kind regards,
James
x

EDIT: Private message sent - please check the flashing main icon in the top right corner of the forum.



Hey James,

I forgot to update about my issue with the USB recording and the pedal acting weird. I formatted the USB and recording operates fine now, and just like it did originally. May be useful to anyone else that has this problem.

I haven't ever updated this piano, wasn't aware that I needed to. I will look into this on the website.

Thank you for the secret test info. According to the data, my piano is fine. So a happy ending all round. Apologies for the sarcasm because you have done more than any other person involved in the UK. Which wouldn't be too difficult to be fair.

Re: Opinions/Advice? [Re: Blue72] #2821380
03/01/19 07:10 AM
03/01/19 07:10 AM
Joined: Sep 2009
Posts: 8,623
Raleigh, North Carolina
MacMacMac Offline
8000 Post Club Member
MacMacMac  Offline
8000 Post Club Member

Joined: Sep 2009
Posts: 8,623
Raleigh, North Carolina
Congress today issued a subpoena for Kawai James to testify about his role in the release of the Kawai secret test data.

Sources tell CNN that the data contains encrypted information revealing sensitive and highly classified secrets.

It is rumored to reveal the location of Jimmy Hoffa's body, the truth about the Kennedy assassination, and the long-suspected faking of the Apollo moon landings.

Its release to a foreign agent, code named Blue72, is under scrutiny by the Mueller investigation team. The agent, a known Russian operative with ties to Vladimir Putin, is suspected of involvement in Soviet spy operations dating back to the 1980s.

CNN will have more as the story develops.

Re: Opinions/Advice? [Re: MacMacMac] #2821381
03/01/19 07:12 AM
03/01/19 07:12 AM
Joined: Jul 2017
Posts: 466
UK
jamiecw Offline
Full Member
jamiecw  Offline
Full Member

Joined: Jul 2017
Posts: 466
UK
Originally Posted by MacMacMac
Congress today issued a subpoena for Kawai James....CNN will have more as the story develops.


laugh good one Mac! laugh This thread needed a bit of "lightening up"

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