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Problem Activating Garritan cfx lite #2777144
10/31/18 08:41 PM
10/31/18 08:41 PM
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MooganDavid Offline OP
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Help Please when I click on download keycard a window appears that prompts right click on image below and send it to desktop but there's no image to right click on. Anyone out there got some ideas on why I can't activate this piano. I think the installation was done properly because it will run for 4 minutes at a time in demo-mode.

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Re: Problem Activating Garritan cfx lite [Re: MooganDavid] #2777169
11/01/18 12:44 AM
11/01/18 12:44 AM
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You may need to contact customer support. There's supposed to be a link to an image file. Once you save that, you just drag it over the cfx window and drop it to activate.


Yamaha P-85, P-105, CP50 || Kawai NV-10, MP11
Re: Problem Activating Garritan cfx lite [Re: MooganDavid] #2777174
11/01/18 01:50 AM
11/01/18 01:50 AM
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Grazilerimba Offline
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I don't know, but here's the first idea I had: Are you using an ad blocker, or noscript, or other browser extensions? If so, deactivate them for a minute and try again. Also try another browser, or try logging in with a new incognito window in which the browser plugins are all deactivated.

Re: Problem Activating Garritan cfx lite [Re: MooganDavid] #2777311
11/01/18 04:23 PM
11/01/18 04:23 PM
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MooganDavid Offline OP
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Thanks all for your time and help but my computer tech worked on it for 1/2 hour last night and did all your suggestions with no luck. He said it wasn't on my end but Garritan was blocking the keycard image for some reason. I never experienced worse support for a product all inquiries just ended up recycling back to my login page at MakeMusic over and over again. I've had other tech support from different developers actually do a Teamviewer session to see whats going on. Now thats good service! Even if I get it to work this experience has left a bad taste for my first Garritan product.

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Re: Problem Activating Garritan cfx lite [Re: MooganDavid] #2777342
11/01/18 06:26 PM
11/01/18 06:26 PM
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Originally Posted by MoogandDavid
Thanks all for your time and help but my computer tech worked on it for 1/2 hour last night and did all your suggestions with no luck. He said it wasn't on my end but Garritan was blocking the keycard image for some reason. I never experienced worse support for a product all inquiries just ended up recycling back to my login page at MakeMusic over and over again. I've had other tech support from different developers actually do a Teamviewer session to see whats going on. Now thats good service! Even if I get it to work this experience has left a bad taste for my first Garritan product.


Sorry to hear you're having these problems!

I just logged into makemusic's site and was able to successfully generate a key for CFX full. It shows up as a png with all of my registration information displayed. So if there is a server side issue with key generation, it's not global.

Can you try logging in with a different machine, or perhaps your smartphone? Or, use a VPN and see if you may be on some blocked IP range or country?


Yamaha P-85, P-105, CP50 || Kawai NV-10, MP11
Re: Problem Activating Garritan cfx lite [Re: MooganDavid] #2777367
11/01/18 09:15 PM
11/01/18 09:15 PM
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MooganDavid Offline OP
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Thanks Gombessa for your concern and help. I don't know what you mean by VPN or IP range or country. I have many vst's and an elicenser and iLok no problems there. I live in Florida by the way. I've already been refunded for the purchase on ebay from vendor. Do you think if I purchase this at Sweetwater it may make a difference? Do you think all distributors follow exact same activation protocols?

Last edited by MoogandDavid; 11/01/18 09:16 PM.
Re: Problem Activating Garritan cfx lite [Re: MooganDavid] #2777399
11/02/18 01:21 AM
11/02/18 01:21 AM
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I'm sorry, I don't know.

I don't recall the specific steps needed to initially generate the key (I believe it would be to create an account and then enter your product serial number from the box), so it might be worth trying from another vendor. It's entirely possible the ebay vendor was selling you a product that was previously owned and already associated with another user, though if that were the case, I would expect Makemusic's site to present some kind of "key used by another account" error message rather than a null image (but who knows).


Yamaha P-85, P-105, CP50 || Kawai NV-10, MP11
Re: Problem Activating Garritan cfx lite [Re: MooganDavid] #2777927
11/03/18 09:11 PM
11/03/18 09:11 PM
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MooganDavid Offline OP
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Well my activation problem continues just repurchased cfx lite from Sweetwater same exact problem no keycard image being generated to click on. This is starting to get a little annoying WTF MakeMusic give me a break!

Re: Problem Activating Garritan cfx lite [Re: MooganDavid] #2777930
11/03/18 09:27 PM
11/03/18 09:27 PM
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I think at this point it's pointing to a problem on your end. What browser are you using? Try loading the site and generating the key on Chrome or Brave?


Yamaha P-85, P-105, CP50 || Kawai NV-10, MP11
Re: Problem Activating Garritan cfx lite [Re: MooganDavid] #2777967
11/04/18 04:54 AM
11/04/18 04:54 AM
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MacMacMac Offline
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Moog: I think Gombessa is right. It does indeed appear to be a problem on your end.

So try another browser. Or try another computer.

Re: Problem Activating Garritan cfx lite [Re: MooganDavid] #2777971
11/04/18 05:25 AM
11/04/18 05:25 AM
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Grazilerimba Offline
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I agree with the others, this doesn't look like something on Garritan's end. Does someone know if the generated keycards have some kind of computer information encrypted in them and will only work on the machine on which they were generated, or can you just generate a keycard and it will work on other machines as well? I'd think it must be the latter, otherwise you wouldn't be able to activate the CFX on an offline machine. In that case you can just generate the keycard on another computer, copy it to a thumb drive, and use it on your CFX machine.

Last edited by Grazilerimba; 11/04/18 05:26 AM.
Re: Problem Activating Garritan cfx lite [Re: Grazilerimba] #2777974
11/04/18 05:49 AM
11/04/18 05:49 AM
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Originally Posted by Grazilerimba
Does someone know if the generated keycards have some kind of computer information encrypted in them and will only work on the machine on which they were generated, or can you just generate a keycard and it will work on other machines as well? I'd think it must be the latter.

Iv believe the latter, as transferring the png to an offline computer is exactly what I did.


Yamaha P-85, P-105, CP50 || Kawai NV-10, MP11
Re: Problem Activating Garritan cfx lite [Re: MooganDavid] #2777980
11/04/18 06:44 AM
11/04/18 06:44 AM
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In other words ... the license is not locked to the computer on which the initial registration was performed?

Re: Problem Activating Garritan cfx lite [Re: MooganDavid] #2777984
11/04/18 07:14 AM
11/04/18 07:14 AM
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toddy Online content
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Online only installation is becoming more and more common. Either way, there must be some sort of security in the key card itself (or other part of the installlation/registration). If it was simply a matter of copying and pasting a PNG image, what would be to stop you installing the program on countless computers?


Roland HP 302 / Samson Graphite 49 / Akai EWI

Reaper / Native Instruments K9 ult / ESQL MOR2 Symph Orchestra & Choirs / Lucato & Parravicini , trumpets & saxes / Garritan CFX lite / Production Voices C7 & Steinway D compact

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Re: Problem Activating Garritan cfx lite [Re: toddy] #2778031
11/04/18 11:15 AM
11/04/18 11:15 AM
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Originally Posted by MacMacMac
In other words ... the license is not locked to the computer on which the initial registration was performed?


Pretty sure it is not. The png file has your name and registration info on it so you probably don't want to share it with others, but if you did, i think nothing short of a software update would block it out.


Originally Posted by toddy
Online only installation is becoming more and more common. Either way, there must be some sort of security in the key card itself (or other part of the installlation/registration). If it was simply a matter of copying and pasting a PNG image, what would be to stop you installing the program on countless computers?


I believe there's something in the image file, either metadata or steganographic, that allows the activation--meaning you just have to have a valid png. For example, I have my copy of CFX full registered on 3 computers at home, two of the offline.

BTW, this is one of the reasons I really like Garritan CFX. If I had to deal with some USB dongle (requiring a type c converter for me) I might not want to put up with the hassle. DRM used to never require online registration and I had no problem keeping my keys to myself.


Yamaha P-85, P-105, CP50 || Kawai NV-10, MP11
Re: Problem Activating Garritan cfx lite [Re: MooganDavid] #2778171
11/04/18 05:06 PM
11/04/18 05:06 PM
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MooganDavid Offline OP
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Thanks all, first of all my computer tech tried 3 different browsers first day with Teamviewer. Second day he put it on his computers, different browsers and finally his Smartphone same thing no keycard being generated. I have another problem which may be related I can't generate a customer support ticket to Garritan I keep ending up at the login page and it keeps recycling. I went to garritan Forum and found someone who was having same difficulty and he solved his problem by simply adding his email address somehow, somewhere but every time I try adding my email address I get a prompt saying its being used in another account. Still confused!!

Re: Problem Activating Garritan cfx lite [Re: MooganDavid] #2778252
11/04/18 09:36 PM
11/04/18 09:36 PM
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Gombessa Offline
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Try creating a new email address (or using a different one you have that isn't currently registered on MakeMusic) and use that one to register and generate a key?


Yamaha P-85, P-105, CP50 || Kawai NV-10, MP11
Re: Problem Activating Garritan cfx lite [Re: MooganDavid] #2778298
11/05/18 04:33 AM
11/05/18 04:33 AM
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Frédéric L Online content
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If the mail address is associated with an account, try to recover its password as if it has been lost.


Yamaha CLP150, Bechstein Digital Grand, Garritan CFX, Ivory II pianos, Galaxy pianos, EWQL Pianos, Native-Instrument The Definitive Piano Collection, Soniccouture Hammersmith, Truekeys, Pianoteq
Re: Problem Activating Garritan cfx lite [Re: MooganDavid] #2778302
11/05/18 04:53 AM
11/05/18 04:53 AM
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Grazilerimba Offline
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Thank you Gombessa, that is what I have been thinking as well. What toddy said is a relevant concern though - I would also think that there must be some kind of protection beyond the image itself, but if that were so, it wouldn't work in offline machines. This is an important topic to me, because I really hope that the keycards will work on other machines and will keep working in the distant future. Knowing that the Garritan Steinway was cancelled and pulled off the market makes me a bit nervous when it comes to other products from Garritan, but having this kind of easy and non intrusive activation scheme puts my mind at ease, at least a little bit.

I find it sad that OP has this issue with the activation. So far it's the first time I have heard of people having such an issue. Honestly, Garritan's activation scheme is one of the reasons I want to support them as much as I can. When compared to VSL for example, or other developers that use dongles, the Garritan activation method is very simple and consumer friendly and easy. It seems to pay off, because the CFX is one of the most popular software pianos out there and seems to be commercially successful, even without a dongle. I just wish I knew if they're working on another piano. If VSL releases a Steinway or Boesendorfer in their Synchron series, that's gonna bring a lot of new competition to the table.


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