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Reasonable Period for New Piano Warranty
#2776382 10/29/18 06:57 AM
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siros Offline OP
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Hi,

I'm looking to buy an acoustic piano. I've never owned an acoustic, so I would like opinions about buying and owning ones.

Now I'm in the state of asking the dealers around about model availability and rough prices. I'm a bit surprised to learn that local piano importers/distributors here offer relatively short period of warranty for new piano.
Kawai has standard 4 year of warranty. For Yamaha, it is only 2 years.
I understand that 10 year warranty is the norm in US.
I have yet to locate and contact other brand dealers.

Do you think 2-4 year warranty for new piano is reasonable?
How important is it for a new acoustic piano to have longer period of warranty?
And by this condition, would it be better to just look for a used one?
For comparison, dealers that sell used piano here (usually imported from Japan) offer 3-5 years warranty.

I'm sorry if this sounds like a rant. I understand that it is what it is where I live. I'm trying to understand the options I have.
Thank you for all comments in advance.

Re: Reasonable Period for New Piano Warranty
siros #2776387 10/29/18 07:33 AM
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It has been my experience that the highest percentage of new piano warranty issues happen in the first year of ownership. By a few years in, pianos stabilize and whatever is going to show up, will have shown up 99% of the time. So, as far as length is concerned, 4-5 years is fine with me, while shorter than that is not. Longer warranties are usually used for purposes of marketing. Also, there's a difference (in the US) between "limited" and "full" warranties, that describe whether the warranty can be transferred to a future owner. The vast majority of manufacturer warranties for pianos are limited warranties.

Having said all that, the quality of service from the dealer is of equal or higher importance compared with that of the distributor or manufacturer, because oftentimes the dealer has to "eat" the cost of fixing the small stuff that's most likely to occur in that first year of ownership.


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Re: Reasonable Period for New Piano Warranty
terminaldegree #2776390 10/29/18 07:46 AM
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Originally Posted by terminaldegree

Having said all that, the quality of service from the dealer is of equal or higher importance compared with that of the distributor or manufacturer, because oftentimes the dealer has to "eat" the cost of fixing the small stuff that's most likely to occur in that first year of ownership.



Absolutely!

To add to terminaldegree's awesome post, a warranty from a manufacturer will only cover failures due to breakage. The vast majority of service needs on pianos have to do with issues that do not include breakage. They are about adjustments. This is where a dealer with technical knowledge and the desire to fully prep a piano before delivery can make a huge difference.

Good luck in your search!


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Re: Reasonable Period for New Piano Warranty
terminaldegree #2776602 10/29/18 06:54 PM
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siros Offline OP
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Thank you terminaldegree and Rich Galassini.

When you talk about fixing small stuff and adjustments, do you mean something like voicing and regulation? Or do you mean something more obvious like action issues?
Both dealers offer 4-5 free tunings, but I think what you mean is beyond that.

Re: Reasonable Period for New Piano Warranty
siros #2776608 10/29/18 07:38 PM
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The experts are absolutely right. You want the best dealer prep, delivery, and after delivery customer care as possible. The first tunings and service are important so your piano settles in just right. After you go through the dealer’s free tunings, be sure to find a great piano technician to keep your new baby sounding it’s best for years to come. There’s a large, sad, guilty group of piano owners who rarely if ever get their pianos tuned or maintained after the first year or so.
Have fun shopping! Best of Luck! I’m on my 3rd new piano and I’ve never, ever had anything happen that needed warranty work.


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Re: Reasonable Period for New Piano Warranty
siros #2776740 10/30/18 09:41 AM
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Originally Posted by siros

Do you think 2-4 year warranty for new piano is reasonable?
How important is it for a new acoustic piano to have longer period of warranty?
And by this condition, would it be better to just look for a used one?
For comparison, dealers that sell used piano here (usually imported from Japan) offer 3-5 years warranty.


No, that all sounds a bit unreasonable to me, nevertheless if that is how it is in your country then that is how it is. However if a Yamaha dealer only offered a two year warranty against 5 years on the same used model I'd laugh in their face , then go away to buy a used one plus lots of lessons with the change.

Last edited by gwing; 10/30/18 09:43 AM.
Re: Reasonable Period for New Piano Warranty
gwing #2776927 10/30/18 09:50 PM
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siros Offline OP
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Originally Posted by j&j
...After you go through the dealer’s free tunings, be sure to find a great piano technician to keep your new baby sounding it’s best for years to come. ...

I definitely will. As I'm also considering to buy used, I'm looking for one now to evaluate the condition of the piano.

Originally Posted by gwing

...However if a Yamaha dealer only offered a two year warranty against 5 years on the same used model I'd laugh in their face , then go away to buy a used one plus lots of lessons with the change.

At first, I thought buying new would give at least comparable warranty. Given brand new condition, it would provide better peace of mind comparing to buying used.
I'm not sure if it can be bargained during the negotiation.
I will look for more used ones for comparison then.

Thank you again for the suggestions


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