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Kawai C98 problems #2765376
09/14/18 03:11 AM
09/14/18 03:11 AM
Joined: Sep 2018
Posts: 6
K
Kosta Offline OP
Junior Member
Kosta  Offline OP
Junior Member
K
Joined: Sep 2018
Posts: 6
Hello again,
I have two problems with my CA98:
When playing somewhat silent, like in the evenings, I can hear something making noise on the right side. My guess is it's either a power button or the volume slider, as when my wife holds it with the hand, the noises go away.

Second, I think my G4 key has a problem. It's making more noise than other keys. Really noticeable when playing scales. It's kind of a klacking noise.

So, what's the problem and how do I go about this?

Thank you.

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Re: Kawai C98 problems [Re: Kosta] #2765377
09/14/18 03:16 AM
09/14/18 03:16 AM
Joined: Sep 2009
Posts: 6,582
North Carolina
MacMacMac Offline
6000 Post Club Member
MacMacMac  Offline
6000 Post Club Member
Joined: Sep 2009
Posts: 6,582
North Carolina
Contact Kawai (or your dealer) and find out how to get warranty service for your piano.

Re: Kawai C98 problems [Re: Kosta] #2765389
09/14/18 06:12 AM
09/14/18 06:12 AM
Joined: Sep 2007
Posts: 14,199
Hamamatsu, Japan
Kawai James Online content
Yikes! 10000 Post Club Member
Kawai James  Online Content
Yikes! 10000 Post Club Member
Joined: Sep 2007
Posts: 14,199
Hamamatsu, Japan
Hello Kosta, welcome to the forum, and congratulations on the purchase of your CA98.

May I ask where you are based, and if you have raised these two points with your dealer?

Regarding the first point, some early CA98/CA78 instruments could produce additional "digital" noise when the touchscreen and/or Bluetooth Audio functions were enabled. However, these issues were fixed in later production models. It might be necessary for your CA98 to be modified in order to prevent this noise.

Regarding the second point, it could be that one of the keys requires a little regulation/adjustment.

In both case, your Kawai dealer should be able to assist you.

I hope this helps.

Kind regards,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.
Re: Kawai C98 problems [Re: Kosta] #2765620
09/15/18 07:31 AM
09/15/18 07:31 AM
Joined: Sep 2018
Posts: 6
K
Kosta Offline OP
Junior Member
Kosta  Offline OP
Junior Member
K
Joined: Sep 2018
Posts: 6
Hi James,
I’m from Austria, and I bought my CA98 in December 2017 from an online company called Thomann.

Here are two videos of what I’m experiencing:
https://www.dropbox.com/s/l0ais6sikcltbm7/IMG_0861.MOV?dl=0
https://www.dropbox.com/s/aqij8vqh5qp2clv/IMG_0869.MOV?dl=0

And honestly, had I known back then that Novus is coming this year, I would have waited. It doesn’t have the right power button and slider which make these noises, and the action is way more stable - louder, but doesn’t tend to differently sound with different keys. It would have been worth the price to me.

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Re: Kawai C98 problems [Re: Kosta] #2765625
09/15/18 08:10 AM
09/15/18 08:10 AM
Joined: Sep 2007
Posts: 14,199
Hamamatsu, Japan
Kawai James Online content
Yikes! 10000 Post Club Member
Kawai James  Online Content
Yikes! 10000 Post Club Member
Joined: Sep 2007
Posts: 14,199
Hamamatsu, Japan
Hello Kosta,

Thank you for your reply.

I’m not really sure what’s happening in the first video, and in the second it appears that one key makes a slightly different noise to the rest.

If these two points concern you, it’s probably to raise them with the retailer and/or Kawai Europe...assuming you have not done so already.

The Novus NV10 was previewed at Musikmesse in May 2017, formally announced by Kawai’s Japanese domestic sales division in July, and then by Kawai’s overseas sales division in October,

Kind regards,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.
Re: Kawai C98 problems [Re: Kosta] #2765629
09/15/18 09:11 AM
09/15/18 09:11 AM
Joined: Sep 2018
Posts: 6
K
Kosta Offline OP
Junior Member
Kosta  Offline OP
Junior Member
K
Joined: Sep 2018
Posts: 6
Hello James,

The first video is showing a progressively louder playing chord in a 5th octave, and is showing how something (most likely volume slider and/or power button) start to vibrate and make noise.

The second video is showing the 4th octave, with F4 having a side-noise, kind of clicking, and G4 sounding different than any other key on the whole keyboard. And both are actually very distracting when playing at lower volumes in the evening.

And about the Novus: that might be right, however I was testing the keyboards at Klangfarbe in Vienna, which didn't have it yet. Neither Klangfarbe nor Thomann in Germany, both big music houses around these parts. I wouldn't know about these two problems I'm currently having, but I most likely wouldn't have ordered Novus at €10,000 just because it might be better, without proper testing.

Because of somewhat my history, I spent lots of time at Klangfarbe from September to Dezember 2017, deciding which to buy, and at first I thought of buying something at the way different price point, and decided for what Kawai had best at that time. Novus wasn't on the page as far as I can remember.


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