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Re: Kawai Novus NV10 - Hands On [Re: JoBert] #2750272
07/08/18 06:26 PM
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In my opinion: It's not THAT loud. You would have to really bang on the keys to even hear it in the next room. If so, just close the door. My wife watches TV in an adjoining room and has never complained of the noise. Now the minute I unplug the headphones just to see what it sounds like, a chord or a lick I am trying, she is at the door. My point being that she isn't deaf, but she doesn't hear the action.


Novus NV10
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Re: Kawai Novus NV10 - Hands On [Re: daz100] #2750275
07/08/18 06:32 PM
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Originally Posted by daz100
Ok it might not be a good idea having the novus after all .I would never be able to practice early morning and night time with such a noisey action which is totally no use to me having digital piano sound with a real piano action.

Money will be better spent on good upright and a slab type digital piano for night practice.


daz, You really need to go to the store and play one. Your alternative means you will be playing an upright and a slab DP. That's fine, but try the NV10 before you give up on experiencing a true grand piano action.


Novus NV10
Re: Kawai Novus NV10 - Hands On [Re: JoBert] #2750343
07/09/18 07:36 AM
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First-time poster here. My Novus has arrived a couple of weeks ago.
[Linked Image]

Consistent with the hands-on nature of this thread, I did a bit of my own quality assurance. The mechanical part turned out mostly good.
The exceptions were a few overtightened screws of lesser importance, and, more seriously, the not properly tightened screws that keep the front legs from falling off (plastic cover removed).
[Linked Image]

I bought it despite the touchscreen interface which, for me, turned out worse than expected.
However, the block diagram in the CA98 service manual I once downloaded from kawai.de shows a single, standardized UART line between touchscreen and mainboard, so replacing the user interface by something more ergonomic should pose no problem at all. Without this information, I'd probably have bought Yamaha's AvantGrand.

Apart from that, it's a beautiful instrument.

This recording from earlier in the thread
Originally Posted by opus64
reveals a flaw my unit has, too. It's a hissing sound when played loudly. It appears exclusively through the left-hand side built-in speakers.
I can reproduce it consistently by playing B0 + C1 on the Baroque Organ. It comes and goes when I turn master volume up and down. It isn't there at all on headphones or through the line-out connectors.

It took Kawai almost 6 weeks to send a technician for a first, unsuccessful repair attempt. He replaced the power amplifiers and the analog power supply (which gets really hot, btw). He also swapped the cables that run from mainboard to left and right amplifier. This moved the hissing from the left to the right speakers. I'm now waiting for him to replace the mainboard.

I've also been complaining about quite a bit of constant white noise on the built-in speakers which, as I've been told, can't be fixed.

There are a few more images on imgur, showing, among other things, how to assemble the thing single-handedly.
https://imgur.com/a/0E5TQTu

Re: Kawai Novus NV10 - Hands On [Re: JoBert] #2750349
07/09/18 07:56 AM
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Hello trebb, welcome to the forum.

Looking at your pictures, particularly the somewhat unorthodox assembly process, may I ask how you were able to stand the NV10 upright from that position (with the instrument's back to the floor)?

Was it not possible for the dealer to deliver and assemble the instrument in your home?

Kind regards,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.
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Re: Kawai Novus NV10 - Hands On [Re: JoBert] #2750350
07/09/18 08:11 AM
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I hope someone is passing down all the Novus’ issues to Kawai headquarters. smile
I don’t want a single hiss, squeak, wobble, missing screw, or misbehaving rod on future iterations.

Re: Kawai Novus NV10 - Hands On [Re: Kawai James] #2750351
07/09/18 08:19 AM
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Originally Posted by Kawai James
Hello trebb, welcome to the forum.

Looking at your pictures, particularly the somewhat unorthodox assembly process, may I ask how you were able to stand the NV10 upright from that position (with the instrument's back to the floor)?

Grab it, pull it up. When you get over the tipping point, pull back, lowering it slowly onto its feet.
Quote

Was it not possible for the dealer to deliver and assemble the instrument in your home?

It was, but I wanted to do it myself, hands-on. This way I was able to detect and fix the loose leg joints, for example.

Re: Kawai Novus NV10 - Hands On [Re: JoBert] #2750409
07/09/18 11:56 AM
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Welcome to the thread, trebb!

That gallery with your pics is a great first post and a wonderful contribution to our "hands on" thread. Thank you!

The pictures are a great resource. Already now, from your pic of the front leg, we can shed some more light on the recent discussion about if there is a problem with the way how the front legs are attached. Now we know that the legs are not attached with the two small screws you can see, but actually with four larger screws behind the plastic cover, plus the two smaller screws that hold the cover (because those go through into the wood too).
If those six screws are tightened properly, then it should be impossible to break anything by lightly kicking the leg. So maybe that's something that vancedo should look into, i.e. if those screws under the plastic cover are tight.

Re: Kawai Novus NV10 - Hands On [Re: trebb] #2750415
07/09/18 12:07 PM
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Originally Posted by trebb

It took Kawai almost 6 weeks to send a technician for a first, unsuccessful repair attempt. He replaced the power amplifiers and the analog power supply (which gets really hot, btw). He also swapped the cables that run from mainboard to left and right amplifier. This moved the hissing from the left to the right speakers. I'm now waiting for him to replace the mainboard.


6 weeks and unsuccessful fix? My patience and trust in Kawai start to loose despite the fact that I am pround of NV10. Speaking of issue, each time after I playback from USB, USB recording function stops working until I turn off and on again. Has anyone has the same problem?


Kawai Novus NV10
www.youtube.com/vangakuz
Re: Kawai Novus NV10 - Hands On [Re: JoBert] #2750426
07/09/18 12:29 PM
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Originally Posted by JoBert
Welcome to the thread, trebb!
If those six screws are tightened properly, then it should be impossible to break anything by lightly kicking the leg. So maybe that's something that vancedo should look into, i.e. if those screws under the plastic cover are tight.

Thank JoBert, those screw issues are gone now. As well as enjoying playing it, I also try my all to pick any kind of problem. Luckily I haven't yet seen any sound issue. Here is my setup, adding some light behind it make the piano's presence pop.
[Linked Image]


Kawai Novus NV10
www.youtube.com/vangakuz
Re: Kawai Novus NV10 - Hands On [Re: vancedo] #2750428
07/09/18 12:34 PM
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Originally Posted by vancedo
Here is my setup, adding some light behind it make the piano's presence pop.
[Linked Image]


Wow! While not really my cup of tea, that really does pop. It's kind of a like Philips Ambilight for Piano wink

One question - do you play with those front lightstrip on? I may have poor technique working against me, but I would always find my hands smacking the lightstrip as I play.


Yamaha P-85, P-105, CP50 || Kawai NV-10, MP11
Re: Kawai Novus NV10 - Hands On [Re: Gombessa] #2750435
07/09/18 01:07 PM
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Originally Posted by Gombessa
Originally Posted by vancedo
Here is my setup, adding some light behind it make the piano's presence pop.
[Linked Image]


Wow! While not really my cup of tea, that really does pop. It's kind of a like Philips Ambilight for Piano wink

One question - do you play with those front lightstrip on? I may have poor technique working against me, but I would always find my hands smacking the lightstrip as I play.


I am trying to find a way to put it there. They can change to any color and effect. Those are not Phillips Hue. You can get so many other on amazon with $15 instead of $90 of Phillip.


Kawai Novus NV10
www.youtube.com/vangakuz
Re: Kawai Novus NV10 - Hands On [Re: TomLC] #2750674
07/10/18 08:15 PM
07/10/18 08:15 PM
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Originally Posted by TomLC
Originally Posted by TomLC
Originally Posted by arc7urus
[
I But I would request a new unit if they cannot sort it out very soon. This is exactly why these devices have warranty.


Yes, I sent an email to the support group in LA. They have not answered me yet. I expect that is all that they can do. I have owned a CN35, a CA97, a K200 ATX, and a CS11. Not an issue with any of them.


Kawai is going to replace my piano with a new one. smile However, they don't have any in stock, so it may take a month to get one delivered. frown



I just received a call from piano movers hired by Kawai. They are bringing a new NV10 tomorrow morning. Great service. I sort of hate to see this one go, but I suppose I shouldn't know the difference. smile


Novus NV10
Re: Kawai Novus NV10 - Hands On [Re: trebb] #2750683
07/10/18 09:50 PM
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Originally Posted by trebb

There are a few more images on imgur, showing, among other things, how to assemble the thing single-handedly.
https://imgur.com/a/0E5TQTu


Wow very detailed pictures, very cool!

Any idea what the tin foil is for?

Re: Kawai Novus NV10 - Hands On [Re: abarax] #2750702
07/11/18 01:43 AM
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Originally Posted by abarax
Any idea what the tin foil is for?

That's because if you don't have it, the government lizard people can control your piano.

Re: Kawai Novus NV10 - Hands On [Re: trebb] #2750787
07/11/18 01:33 PM
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Originally Posted by trebb

This recording from earlier in the thread
Originally Posted by opus64
reveals a flaw my unit has, too. It's a hissing sound when played loudly. It appears exclusively through the left-hand side built-in speakers.
I can reproduce it consistently by playing B0 + C1 on the Baroque Organ. It comes and goes when I turn master volume up and down. It isn't there at all on headphones or through the line-out connectors.


Please do keep us updated on any progress with this issue. I thought on my system it is present on all speakers, but I will check again to see if only the left side is affected. I find it also interesting that you say it comes and goes with different volume settings, I will check that as well as I thought it was always present on my system.

The 'brilliance' tone control when turned down can attenuate the noise, unfortunately it also dulls the piano sound.

It is really the last issue left with this otherwise fantastic unit, unfortunately it is quite annoying and difficult to ignore. The piano sound underneath the hiss/distortion is really phenomenal.

The speakers almost look like car audio-sized speaker components, I wonder if I swap the actual speakers with different parts for a test, if the issue will go away.

Re: Kawai Novus NV10 - Hands On [Re: JoBert] #2750793
07/11/18 02:03 PM
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[Linked Image]

New piano made in May to replace the one I bought last February. Can you tell the difference? yippie

Last edited by TomLC; 07/11/18 02:05 PM.

Novus NV10
Re: Kawai Novus NV10 - Hands On [Re: JoBert] #2750807
07/11/18 02:50 PM
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Any issues with the “new” piano?
I’m wondering if Kawai’s taking note and correcting some of the -previously mentioned- issues as we speak.

Re: Kawai Novus NV10 - Hands On [Re: opus64] #2750808
07/11/18 02:56 PM
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Originally Posted by opus64
I thought on my system it is present on all speakers, but I will check again to see if only the left side is affected. I find it also interesting that you say it comes and goes with different volume settings, I will check that as well as I thought it was always present on my system.

The 'brilliance' tone control when turned down can attenuate the noise, unfortunately it also dulls the piano sound.

It is really the last issue left with this otherwise fantastic unit, unfortunately it is quite annoying and difficult to ignore. The piano sound underneath the hiss/distortion is really phenomenal.

To me, your issue seems to be different from trebb's. At least your symptoms seem to be different.

I can't remember if you've said it, but have you tried the Tone Control setting I mentioned?

Tom: Looks nice! thumb
Are you sure it's a different piano? wink

Re: Kawai Novus NV10 - Hands On [Re: Pete14] #2750812
07/11/18 03:38 PM
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Originally Posted by Pete14
Any issues with the “new” piano?
I’m wondering if Kawai’s taking note and correcting some of the -previously mentioned- issues as we speak.



The only issue I had was that the piano would turn off the speakers, showing that headphones were connected, when they were not. I have only played for an hour today, and it seems to be perfect. However, to your question, I think they have corrected the miscellaneous issues that have been mentioned on this thread. The Kawai distribution center in Southern California assembled this and it looks perfect. The pedal doesn't squeak and is even with the rest of them. There is no buzzing sounds from the speakers. And I bet if I were to look inside, I will find the wires wrapped in aluminum foil to prevent infiltration by "agents" from earth or elsewhere. smirk


Novus NV10
Re: Kawai Novus NV10 - Hands On [Re: JoBert] #2750813
07/11/18 03:44 PM
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Originally Posted by JoBert


Tom: Looks nice! thumb
Are you sure it's a different piano? wink


I am sure because I saw three giant guys muscle the old one out and the new one in. (Other than that I checked the serial number wink While under there I looked at all the screws, the empty screw holes, how secure the legs are to the body. It looks absolutely perfect. Love it and I swear it sounds better too! (jk)


Novus NV10
Re: Kawai Novus NV10 - Hands On [Re: TomLC] #2750815
07/11/18 03:45 PM
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Nice,Tom!
Yep, looks the same, which I assume is a good thing smile I had a failed attempt at an exchange a few months back so I'm glad to hear your replacement came out great.


Yamaha P-85, P-105, CP50 || Kawai NV-10, MP11
Re: Kawai Novus NV10 - Hands On [Re: Gombessa] #2750819
07/11/18 03:59 PM
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Originally Posted by Gombessa

Nice,Tom!
Yep, looks the same, which I assume is a good thing smile I had a failed attempt at an exchange a few months back so I'm glad to hear your replacement came out great.


As you know since I practically wrote a journal about it on this forum, the head of tech support (acoustic and DP) for Kawai in So Cal came out three times and replaced several things. Luckily he was able to experience the issue. (I thought for sure it would be like when you go to the mechanic with a noise in the engine of your car.) They tried everything and finally gave up. My old one will be taken apart to see if they can discover the problem.


Novus NV10
Re: Kawai Novus NV10 - Hands On [Re: Gombessa] #2750835
07/11/18 05:26 PM
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Originally Posted by Gombessa
I had a failed attempt at an exchange a few months back so I'm glad to hear your replacement came out great.


Gombessa, I don't remember reading about that. Was the problem fixed without an exchange? We see so many complaints on PW regarding Kawai support. Yet, my experience has been really good.


Novus NV10
Re: Kawai Novus NV10 - Hands On [Re: JoBert] #2750844
07/11/18 06:11 PM
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Originally Posted by JoBert

I can't remember if you've said it, but have you tried the Tone Control setting I mentioned?


Yes, I tried your settings and it seems similar to the effect of turning down Brilliance but very subtle. It doesn't fix the issue on my system but thanks for posting them! Both of these settings affect the piano sound as well, at least on my unit I don't see an overall audio filter operation like this being a fix, because it will never remove just the buzz/noise/hiss without affecting the piano sound. I think it is something in the on board audio/speaker system that is distorting, and is triggered by some of the frequency content in the samples, particularly the sampled (imo unwanted in a sample)resonances on some velocities.

Re: Kawai Novus NV10 - Hands On [Re: TomLC] #2750856
07/11/18 07:51 PM
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Hello Tom, I'm glad to read that the replacement NV10 resolves the strange headphone issue you were experiencing.

Originally Posted by TomLC
[Linked Image]

Can you tell the difference?


This one is actually standing on the floor, and not suspended from the ceiling? wink

James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.
Re: Kawai Novus NV10 - Hands On [Re: Kawai James] #2750877
07/11/18 10:49 PM
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Originally Posted by Kawai James
Hello Tom, I'm glad to read that the replacement NV10 resolves the strange headphone issue you were experiencing.


This one is actually standing on the floor, and not suspended from the ceiling? wink

James
x


Yes, and I don't for the life of me understand why this picture is right side up......


Novus NV10
Re: Kawai Novus NV10 - Hands On [Re: TomLC] #2750886
07/11/18 11:53 PM
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Originally Posted by TomLC
Yes, and I don't for the life of me understand why this picture is right side up......


Did you perhaps take the previous photo of your first NV10 with the phone upside down?

Kind regards,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 fan & occasional rare groove player.
Re: Kawai Novus NV10 - Hands On [Re: TomLC] #2750901
07/12/18 02:16 AM
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Originally Posted by TomLC
Originally Posted by Kawai James
Hello Tom, I'm glad to read that the replacement NV10 resolves the strange headphone issue you were experiencing.


This one is actually standing on the floor, and not suspended from the ceiling? wink

James
x


Yes, and I don't for the life of me understand why this picture is right side up......


Your phone knew that something is wrong with the previous novus.


Kawai Novus NV10
Re: Kawai Novus NV10 - Hands On [Re: TomLC] #2750927
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Originally Posted by TomLC


Gombessa, I don't remember reading about that. Was the problem fixed without an exchange? We see so many complaints on PW regarding Kawai support. Yet, my experience has been really good.


Kawai (my local Kawai shop actually) was actually pretty amazing in the service and handling.. My NV10 has a small blemish on the finish, and when I asked about it they suggested simply sending me a full replacement. When the brand new new unit arrived (still sealed in two boxes), as the assemblers were putting it together they noticed the left leg had serious damage to the finish and wood (and the box/packaging were prstine so this must have happened during packaging at the factory, before shipping). We even tried swapping the good leg from my NV10 to the new one, but after all that effort, it turns out the new unit would not power on. Sigh. So we swapped the leg back and I kept the old unit as-is. The original blemish is small anyways, and after an entire morning and afternoon spent dealing with it, I decided I'll just live with it.


Yamaha P-85, P-105, CP50 || Kawai NV-10, MP11
Re: Kawai Novus NV10 - Hands On [Re: Gombessa] #2750931
07/12/18 09:38 AM
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frown That's a shame. The small blemish I get, but I can't imagine a new one that wouldn't power on, and that was shipped with a messed up leg. Perhaps you should be compensated somehow. cry


Novus NV10
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