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Kawai CA98/CA78 v1.0.2 software update - now available #2703626
01/10/18 08:02 AM
01/10/18 08:02 AM
Joined: Sep 2007
Posts: 14,809
Hamamatsu, Japan
Kawai James Offline OP
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Kawai James  Offline OP
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Good evening folks,

Kawai Japan has issued a software update for the CA98 and CA78 digital pianos.

This recommended v1.0.2 update addresses a number of bugs and operation issues, and is recommended for all customers.

The full update changelog is shown below:

Quote
v1.0.2 (December 2017)
– Fixed: Issue related to incorrect display at power-on time.
– Fixed: Issue related to incorrectly displayed sound when using Dual/Split/Four Hands keyboard modes.
– Improved: Damper Noise parameter volume.
– Fixed: Issue related to the Metronome display.
– Fixed: Issue related to the A-B repeat function.
– Fixed: Issue related to the song recorder.

v1.0.1 (October 2017)
– Fixed: Issue related to Damper Noise parameter saving.
– Fixed: Issue related to Pianist Demos.
– Fixed: Issue related to the Concert Magic song title display.
– Fixed: Issue related to the song recorder.
– Fixed: Issue related to the display of files stored on USB memory.
– Fixed: Issue related to the song delete function.

v1.0.0 (October 2017)
– First production version.


The software update and update instructions can be downloaded from the respective CA98/CA78 product pages or ‘Software Updates’ page of the Kawai Global website, at the following URLs:

http://www.kawai-global.com/product/ca98
http://www.kawai-global.com/product/ca78
http://www.kawai-global.com/support/updates

CA98/CA78 owners are encouraged to update their instruments to use this latest software version.
We also recommend that users backup any user-created recordings before applying the update.

Note that Kawai software updates are cumulative, i.e. the v1.0.2 update includes the fixes and improvements provided with all previous versions.

That's all for now - please feel free to post your feedback in this thread.

Cheers,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 & occasional rare groove player.

"I agree that the User Manual is very good." - arc7urus, March 2019
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Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: Kawai James] #2703630
01/10/18 08:14 AM
01/10/18 08:14 AM
Joined: Nov 2017
Posts: 4
London, UK
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hello world Offline
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Joined: Nov 2017
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London, UK
Amazing, thanks James! Great timing, just got my CA98 on Monday smile

I have a question:
My piano shipped with 1.0.0 (I guess it was not opened by the vendor and updated as suggested in the other thread).
There's also the EQ update on the German Kawai page that improves the sound quality for the internal speaker system (https://www.kawai.de/support/downloadcenter/ca98/). Your changelog does not mention any EQ changes for 1.0.1 or 1.0.2.
Does that mean that the EQ patch has to be applied separately? Is there a way to check if the EQ patch has been applied already? I think somebody was suggesting that it didn't change the version number.

Last edited by hello world; 01/10/18 08:15 AM.
Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: hello world] #2703634
01/10/18 08:28 AM
01/10/18 08:28 AM
Joined: Sep 2007
Posts: 14,809
Hamamatsu, Japan
Kawai James Offline OP
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Kawai James  Offline OP
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hello world, welcome to the forum, and congrats on your new CA98!

Originally Posted by hello world
There's also the EQ update on the German Kawai page that improves the sound quality for the internal speaker system (https://www.kawai.de/support/downloadcenter/ca98/). Your changelog does not mention any EQ changes for 1.0.1 or 1.0.2.
Does that mean that the EQ patch has to be applied separately? Is there a way to check if the EQ patch has been applied already? I think somebody was suggesting that it didn't change the version number.


This v1.0.2 update includes the EQ update posted by Kawai Europe (and other fixes), therefore it will not be necessary to apply any other updates.

As you will see from the update instructions, this full v1.0.2 update actually consists of three separate update files: one for the main CPU board, and two for the touchscreen display.
The EQ update previously posted by Kawai Europe contained just the CPU board update, and no touchscreen update.

To clarify: this v1.0.2 update is the latest available, and recommended for all CA98/CA78 customers.

I hope this helps.

Kind regards,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 & occasional rare groove player.

"I agree that the User Manual is very good." - arc7urus, March 2019
Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: Kawai James] #2703650
01/10/18 09:29 AM
01/10/18 09:29 AM
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Posts: 186
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madshi Offline
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@James, I was hoping for the LCD panel to go almost completely invisible in auto-off mode. But it's still quite visible. Is it possible the backlight is still on, even when the display is "auto-off"? Would it be possible to turn the backlight off, too, in a future firmware version?

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Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: Kawai James] #2703661
01/10/18 10:30 AM
01/10/18 10:30 AM
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cocoherz Offline
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Yeah, i will get mine (98) next week i hope. smile

Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: madshi] #2703783
01/10/18 08:09 PM
01/10/18 08:09 PM
Joined: Sep 2007
Posts: 14,809
Hamamatsu, Japan
Kawai James Offline OP
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Kawai James  Offline OP
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Hamamatsu, Japan
Hello madshi,

Originally Posted by madshi
@James, I was hoping for the LCD panel to go almost completely invisible in auto-off mode. But it's still quite visible. Is it possible the backlight is still on, even when the display is "auto-off"? Would it be possible to turn the backlight off, too, in a future firmware version?


Thank you for your suggestion.
I have passed on this request to the CA development team for consideration.

Kind regards,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 & occasional rare groove player.

"I agree that the User Manual is very good." - arc7urus, March 2019
Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: Kawai James] #2703874
01/11/18 04:15 AM
01/11/18 04:15 AM
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Posts: 186
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madshi Offline
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Thank you! smile

Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: Kawai James] #2709081
01/27/18 08:17 AM
01/27/18 08:17 AM
Joined: Apr 2007
Posts: 2,921
Sofia, Bulgaria
CyberGene Offline
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Sofia, Bulgaria
James, I intend to go to my Kawai dealer and test the CA78 tomorrow. As always, I usually bring with myself a USB drive to update the corresponding piano to the latest version. (And he's BTW very thankful when I do this because he's not tech savvy and is very afraid to perform these things smile ). Now, I see some weird stuff in the update procedures and I have some questions:

1. I see there are three update files, one for the main system and two for the LCD screen. According to the instructions, I should update separately each of those by putting only one of the files in the drive at a time. Is this correct, can you confirm that? Is it possible that I copy all the three files on the drive and still be able to update each subsystem selectively, since I see there's a different "chord" I need to press prior to turning the piano ON? P.S. Sorry, I see the chord for the two LCD updates are the same, so apparently I'll have to copy files separately.

2. Is it a typo that the third update file takes 120 minutes to finish?! This is so odd!

3. Supposing the answer to 2 is yes, is it possible that I only update the main system and skip the two other files? I really won't have whole day to fiddle withe software updates smile


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Currently: Yamaha N1X, DIY hybrid controller -> Garritan CFX
Previously: NU1X, ES7, MP6, CA63, RD-700SX, CDP-100, FP-5, P90, SP-200
Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: CyberGene] #2709648
01/29/18 12:22 AM
01/29/18 12:22 AM
Joined: Sep 2007
Posts: 14,809
Hamamatsu, Japan
Kawai James Offline OP
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Hello CyberGene,

I hope this response is not too late!

Originally Posted by CyberGene
1. I see there are three update files, one for the main system and two for the LCD screen.


Correct.

Originally Posted by CyberGene
According to the instructions, I should update separately each of those by putting only one of the files in the drive at a time. Is this correct, can you confirm that?


Yes, that's the recommended method - in order to avoid any mistakes.

Originally Posted by CyberGene
Is it possible that I copy all the three files on the drive and still be able to update each subsystem selectively, since I see there's a different "chord" I need to press prior to turning the piano ON?


I'm afraid I have never tried this for myself. It may work, however...

Originally Posted by CyberGene
P.S. Sorry, I see the chord for the two LCD updates are the same, so apparently I'll have to copy files separately.


Yes, the mainboard update and the two LCD updates require different keys to be held when turning on the instrument.

Originally Posted by CyberGene
2. Is it a typo that the third update file takes 120 minutes to finish?! This is so odd!


That's not a typo, however I believe 120 minutes is the *maximum* time required. It may be less (depending on the contents of the update), but updating the LCD panel typically requires 90+ minutes to complete.

Originally Posted by CyberGene
3. Supposing the answer to 2 is yes, is it possible that I only update the main system and skip the two other files? I really won't have whole day to fiddle withe software updates smile


Yes and no. If you update just the mainboard, the instrument should still boot. However, if there is a version mismatch between the mainboard and the LCD, some functions that are expecting calls from the UI (and vice versa) may not work correctly, or there will be instability etc. For this reason, Kawai Japan distributes the update files as a single ZIP (rather than offering separate downloads for the mainboard and LCD), to ensure that the system and UI are always in sync, and that everything functions as intended.

I hope this helps.

Kind regards,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 & occasional rare groove player.

"I agree that the User Manual is very good." - arc7urus, March 2019
Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: Kawai James] #2709865
01/29/18 04:26 PM
01/29/18 04:26 PM
Joined: Apr 2007
Posts: 2,921
Sofia, Bulgaria
CyberGene Offline
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Sofia, Bulgaria
Thanks James, the response is not late: I missed the CA78 opportunity because it had been sold, so I couldn't test it frown Anyway, I wouldn't bother with firmware updates in the store, it's a bit awkward (multiple restarts, file copies) and time consuming now... Hopefully the next time they have CA67 in the store it will be a unit that's been shipped with the new (EQ-fix) firmware.

Last edited by CyberGene; 01/29/18 04:27 PM.

My Soundcloud, My YouTube
Currently: Yamaha N1X, DIY hybrid controller -> Garritan CFX
Previously: NU1X, ES7, MP6, CA63, RD-700SX, CDP-100, FP-5, P90, SP-200
Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: Kawai James] #2710556
02/01/18 05:49 AM
02/01/18 05:49 AM
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Posts: 121
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Galuwen Offline
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Posts: 121
Hello James,

can you give us a date or timeline when the major bugs of the new touch display will be solved:
- no possibility to save basic parameters like wall eq,... on startup
- no possibility to "see" or readout Favorite settings
- no German Keyboard, no upper case letters
- loud hissing noise bug on Bluetooth playback
- no "rewind" or navigation in USB files possible
- loudness button invisible during usb playback
- system crashes whilst using usb playback
- crash bug with headphones plug (system reset)

Thx a lot. Alexander

Last edited by Galuwen; 02/01/18 05:50 AM.
Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: Kawai James] #2710558
02/01/18 06:16 AM
02/01/18 06:16 AM
Joined: Sep 2007
Posts: 14,809
Hamamatsu, Japan
Kawai James Offline OP
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Hello Galuwen, welcome back to the forum.

I gather that you are already in contact with my colleagues at Kawai Europe (via the German forum) regarding your listed concerns, therefore my recommendation would be to provide them with a detailed explanation for each point.

Kind regards,
James
x


Employed by Kawai Japan, however the opinions I express are my own.
Nord Electro 3 & occasional rare groove player.

"I agree that the User Manual is very good." - arc7urus, March 2019
Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: Kawai James] #2710564
02/01/18 08:00 AM
02/01/18 08:00 AM
Joined: Dec 2017
Posts: 60
Switzerland
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paf Offline
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Switzerland
Dear James, Alexander and the others,

I'm not sure that Kawai (Europe or Japan) understands that
- the bugs Alexander just listed are fundamental and very annoying,
- the ones regarding the favorites make this basic function simply useless,
- the worst bugs have been present in the firmware since 1.0.0 in October 2017,
- the "banana principle" is not acceptable for an ePiano costing €3500.

In summary: a great hardware (keyboard, sound) destroyed by a very bad GUI. Easy to mend in software, but still not corrected after > 4 months. Sad, but true. If I had noticed these bugs in the shop, I would probably NOT have bought a CA98 and I would be less frustrated today.

I begin to doubt that the engineers at Kawai play themselves on the ePianos they develop! And I won't speak about all the software features which are not well implemented or just missing (ergonomy, real switch off of the LCD screen, automatically saving the sound settings at switch off…).

Regards
Patrick

Last edited by paf; 02/01/18 08:01 AM.

Kawai CA98, Technics SX-PX 201 with homemade multitrack MIDI recorder based on an Arduino
Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: paf] #2710567
02/01/18 08:44 AM
02/01/18 08:44 AM
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Deck Offline
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Originally Posted by paf
bad GUI[/b].


I have not updated yet but for sure this GUI is weird, not consistent.

sliding up-down left right for a sound is ridiculous, they should have kept the same menu design as 'music' with just a up-down by categories (Piano, organ, etc..), I would not mind small pictures within the category, but only within.My 2c.

Beside I have a blast with my 78, Pianist is great.

Last edited by Deck; 02/01/18 08:57 AM.
Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: paf] #2710568
02/01/18 08:48 AM
02/01/18 08:48 AM
Joined: Sep 2017
Posts: 668
South Wales
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Colin Miles Offline
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South Wales
Originally Posted by paf
Dear James, Alexander and the others,

I'm not sure that Kawai (Europe or Japan) understands that
- the bugs Alexander just listed are fundamental and very annoying,
- the ones regarding the favorites make this basic function simply useless,
- the worst bugs have been present in the firmware since 1.0.0 in October 2017,
- the "banana principle" is not acceptable for an ePiano costing €3500.

In summary: a great hardware (keyboard, sound) destroyed by a very bad GUI. Easy to mend in software, but still not corrected after > 4 months. Sad, but true. If I had noticed these bugs in the shop, I would probably NOT have bought a CA98 and I would be less frustrated today.

I begin to doubt that the engineers at Kawai play themselves on the ePianos they develop! And I won't speak about all the software features which are not well implemented or just missing (ergonomy, real switch off of the LCD screen, automatically saving the sound settings at switch off…).

Regards
Patrick


Interesting. The final reason why I rejected the CA67 after just a week was the software which I thought was very badly designed and buggy - I do have over 55 years programming experience! I had hoped that the newer GUI would have been a proper rewrite.


Roland LX7

South Wales, UK
Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: Galuwen] #2710571
02/01/18 09:04 AM
02/01/18 09:04 AM
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Posts: 47
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olivier du nord Offline
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Originally Posted by Galuwen
Hello James,

can you give us a date or timeline when the major bugs of the new touch display will be solved:
- no possibility to save basic parameters like wall eq,... on startup
- no possibility to "see" or readout Favorite settings
- no German Keyboard, no upper case letters
- loud hissing noise bug on Bluetooth playback
- no "rewind" or navigation in USB files possible
- loudness button invisible during usb playback
- system crashes whilst using usb playback
- crash bug with headphones plug (system reset)

Thx a lot. Alexander

I would like to add another point (even though I don't own such a DP, I've heard people complainig about it, and wee can see this bug in some official Kawai video !)
=> When the screen is slid vertically, like a scroll to see function out of the screen, if you move your finger horizontally, even every slightly, it move the value of the sliders under your finger. I looks very annoying.
For those who have an iphone (I guess Android is the same), there is a kind of threshold : the sliding is horizontal OR vertical (exclusively), unless your finger move in diagonal above a kind of distance threshold.
I don't know if it is clear, but any GUI programmer will understand what I mean ...


Yamaha YUS1 Transacoustic TA2
Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: Kawai James] #2710575
02/01/18 09:14 AM
02/01/18 09:14 AM
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Deck Offline
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by the way, has anyone managed (with CA78/98) to use a VST via bluetooth MIDI on Windows 10 ? it connects fine as bluetooth but i can only use a VST with a usb-Midi cable (This bluetooth MIDI works perfectly well with iphone/ipad).

Last edited by Deck; 02/01/18 09:16 AM.
Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: Kawai James] #2710576
02/01/18 09:19 AM
02/01/18 09:19 AM
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Galuwen Offline
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Hi Folks,

forgot to mention that this is my 4th CA in series (CA93, CA95, CA97 and now CA98).

I have to point out furthermore that I had the chance to test the CA98 in the shop against all manufacturers and also compared it with acoustic GP's from different manufacturers.

Please refer to my in-depth look and review of my new CA98 in the German Kawai forum. I come to the conclusion that the CA98 is a milestone and breakthrough in digital Pianos by any means.

Even if I had known the issues above and my salesman had told me DON'T BY IT!! Don't!!! I would by it without ONE SECOND THINKING again and again!!!!

Just wanted to help you folks to improve the software ( I COULD help with testing the EQ update and everybody is really happy now).

Thx KAWAI, thx James and I think I bet on the "right horse" 🐎 Years ago eben I decided to give KAWAI a try :-) :-) :-).

Galuwen

Last edited by Galuwen; 02/01/18 09:44 AM.
Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: paf] #2710583
02/01/18 10:08 AM
02/01/18 10:08 AM
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Europe
JoeT Offline
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Europe
Originally Posted by paf
I begin to doubt that the engineers at Kawai play themselves on the ePianos they develop! And I won't speak about all the software features which are not well implemented or just missing (ergonomy, real switch off of the LCD screen, automatically saving the sound settings at switch off…).

Some executives think that software is some special magic, which is updated and finished at the customer's premises.

It's not to hard to do software properly:

1. Put someone in charge who knows what they are doing. The guy who is great at working with hammer felt might not be the right one for the job.
2. Polish the product before shipping it to the customer.

My 800 € Bosch washer-dryer with a touchscreen is full with software too, but it doesn't get any firmware updates. Because it doesn't need to. It's UI is working fine out of the box and the laundry comes out perfect. This is because Bosch finished the product before selling and shipping it. Having software control the machine instead of a mechanical program doesn't mean it needs to buggy at release.


Yamaha P-515 | Kawai ES100 | Steinberg UR22 | Sony MDR-7605
Re: Kawai CA98/CA78 v1.0.2 software update - now available [Re: Kawai James] #2710584
02/01/18 10:16 AM
02/01/18 10:16 AM
Joined: Apr 2007
Posts: 2,921
Sofia, Bulgaria
CyberGene Offline
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Sofia, Bulgaria
JoeT, you are right but then again, Bosch are an enormous corporation. I even know software engineers who work for Bosch in Bulgaria and they write software for home appliances and that's a huge office with maybe 100 people doing only that. Kawai are a small company and I doubt they have so many resources. I am not trying to justify the bugs but they are not the first and the last to release products prematurely. Far bigger companies than Kawai, including Apple, Samsung, etc. have released products with bugs.

On the other hand Kawai are known to be very responsive to software problems (I have personally discovered a small bug with my CA63 years ago and James could communicate to their engineers and they fixed it promptly.) Good luck with fixing eventual software problems in your Bosch smile Companies like those are known to actively refuse acknowledging problems. I am not saying your dishwasher isn't well tested but being too confident a product made by human is perfect has always been a huge mistake. See Titanic for example wink


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Currently: Yamaha N1X, DIY hybrid controller -> Garritan CFX
Previously: NU1X, ES7, MP6, CA63, RD-700SX, CDP-100, FP-5, P90, SP-200
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