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Get a Kawai ES 8 or wait? #2700459
12/29/17 05:12 PM
12/29/17 05:12 PM
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Sweden
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Meikaruza Offline OP
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Hi!

I've been looking for a digital piano for a few months as I just recently started working. I'm so far been mostly impressed by a few Kawai models and recently played the MP 11 for an hour. I did like it, except for the piano sound (headphones were probably not the best). Even though the MP 11 SE have "newer" sounds (still missing organ sounds), I'm kind of taking a step back. Towards the ES8 as it probably is better suited for me now.

What I want is a good piano keyboard, that can sometimes play a bit of organ, ep, strings. I never use pitch bend or modulation wheel on my current old cheap Yamaha keyboard, so I don't really need it. It should be turned on instantly with one button, so a VPC1 solution is not what I want right now. I also want it to be rather portable, and ES 8 > MP 11 there even if the ES8 still is pretty heavy. The RH3 is not as good as Grand Feel, but a lot better than what I have now, and probably less likely to have problems (I've read about some different issues with Grand Feel).

I have tried a few other models, including a couple of Nords, a Roland RD-2000 but have so far liked the kawais the most. Also from reading online, Kawai models seems interesting for the price. There are very few Kawai resellers in Sweden so it's hard to try them out.

The Kawai ES 8 is much cheaper (I can get a B-stock for ~1400 USD) than the MP 11 SE, and with built in speakers I save even more. So the only thing I'm thinking about now is if the ES 9 might come during 2018 or not. Most other Kawai models have been updated, so it kind of looks like ES's turn, am I right? Are there any expected updates for a possible ES 9 that would be deal breaking?

My plan would be to get the ES 8 now. In maybe 5 years I have probably moved somewhere else and can look for a high end piano solution then (maybe even acoustic grand). If I think the ES is the right model for me, would you suggest I get it at 1400 USD now or do you expect a superior ES 9 coming soon?

Last edited by Meikaruza; 12/29/17 05:13 PM.
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Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2700470
12/29/17 06:01 PM
12/29/17 06:01 PM
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Georgia, USA
terminaldegree Offline
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I haven't heard about an ES 9 coming soon, and kind of doubt it - the ES 8 is only a couple years old since they first arrived in stores, if memory serves.


Pianist, teacher, apprentice technician, internet addict.
Piano Review Editor - Acoustic and Digital Piano Buyer
Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2700473
12/29/17 06:08 PM
12/29/17 06:08 PM
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Boynton Beach, FL
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A couple of things to think about:

- Whether a newer model comes out after you purchase something, does not make the current model no longer any good, and in some cases, the previous model can be better (like the in case of Yamaha P155 vs. P255).

- Unless you know fro sure that a particular model is due for an upgrade, there's very little sense in waiting around - that's time wasted when you could be enjoying your new instrument

- It sounds like the ES8 suits you very well and that's a great price. Go for it!


private piano/voice teacher FT

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Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2700474
12/29/17 06:10 PM
12/29/17 06:10 PM
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ES8 has been released Sep 2015, most piano models are on a 2-3 year update cadence.

While it would be possible for an ES9 to make an appearance in 2018, I am not sure what KAWAI would improve on.

What I could see as the biggest factor is beefier speakers and maybe their new SK-EX rendering engine.

The MP-7SE was updated a few months ago, did NOT get SK-EX rendering (probably because it doesn't cooperate well with MIDI, giving it a rather limited usefulness in a stage piano like the MP-7SE). MP-7SE also did not get a newer action than RH3, so I don't think KAWAI has anything newer in the works there either.

Bottom line of my incoherent rambling: while the clock says "update imminent", the released tech begs the question "update with what?".


The backbone of modern industrial society is, and for the foreseeable future will be, the use of electrical Power.
VPC 1 -> Pianoteq 6.1 / Pearl Alto Flute 201
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Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2700482
12/29/17 06:30 PM
12/29/17 06:30 PM
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Well, personally .... I am so pleased with my ES8 that I would be very careful in updating to the ES9 even if it did arrive soon.

I would not worry about a "superior ES9" any time soon.

You will love the ES8.


Don

Current: ES8, Focusrite Scarlett 2i4 audio device, SennHeiser HD598 Phones, Focal CMS 40 Powered Monitors, JBL LSR305 Powered Monitors
Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2700484
12/29/17 06:34 PM
12/29/17 06:34 PM
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Sweden
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Meikaruza Offline OP
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Thanks for the advices, I will go for the ES8. smile

Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2700509
12/29/17 07:44 PM
12/29/17 07:44 PM
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Hi Meikaruza,

Exactly in the same position as you! Maybe KAWAI JAMES can help us on this one.

Also had an MP11SE ordered until this week and changed yesterday my order to a Kawai ES8, since as a beginner I'm sure it will be more than enough to start with piano learning.

But would also be disappointed if in NAMM January 2018 Kawai would introduce a ES8 SE or ES9.

KAWAI James? Can you help to clarify this one please?


Eduardo
Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2700574
12/30/17 06:20 AM
12/30/17 06:20 AM
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Kawai James?...

Last edited by Vadesriux; 12/30/17 06:21 AM.

Eduardo
Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2700575
12/30/17 06:35 AM
12/30/17 06:35 AM
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I doubt he would be allowed to do that.
If you are that worried, why don't you just wait that one month?

Personally I am waiting for January NAMM too, to see whether something of interest pops up within my budget, if not I'll pull the trigger and shoot me a MP-7SE.

Be mindful though, DPs are like computers, there's always sth. new around the corner and at some point you have to make a decision.


The backbone of modern industrial society is, and for the foreseeable future will be, the use of electrical Power.
VPC 1 -> Pianoteq 6.1 / Pearl Alto Flute 201
Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2700579
12/30/17 06:48 AM
12/30/17 06:48 AM
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Thank you Granyala.
You are right.


Eduardo
Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2700580
12/30/17 06:57 AM
12/30/17 06:57 AM
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There will be an ES9 in 2018, I'm pretty sure about that, the release cycle is 3 years and ES8 was released in 2015. Whether that would be at the beginning of the year, in the summer or rather at the end, that's not clear.

With that in mind and if you already have an instrument, I'd rather wait for ES9. But it depends on your mentality. I'm not that kind of guy to purchase a three year old instrument when a new one is imminent. Some people find those a good deal and will tell you it's still a good instrument and whatever but you will feel the bitter taste once the new instrument has been released smile But that's me.

Last edited by CyberGene; 12/30/17 06:59 AM.

Soundcloud Profile - solo piano compositions, arrangements, reharms
Currently: Kawai ES7 -> Garritan CFX
Previously: Kawai MP6, Kawai CA63, Roland RD-700SX, Roland FP-5, Yamaha P90, Korg SP-200, Casio CDP-100
Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2700584
12/30/17 07:42 AM
12/30/17 07:42 AM
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Things that a possible ES9 might or might not have that are missing in the ES8:

- Bluetooth (MIDI)
- SHS spatial sound (for headphones)
- A full General MIDI 2 sound set
- even better speakers
- a different design, something inspired by the MP7/MP11 SE models perhaps

Probably it would still have the "Harmonic Imaging XL" sound source and the "SK-EX Rendering" is reserved for higher models.

Bluetooth MIDI can be added with an external device. Likewise any extra sounds.

The design is a matter of taste, unless they somehow manage to move the pedals further back to please claustrophobic customers and bring the music stand forwards to please squinting customers. But there's no room, unless they change the overall device depth and design.

The spatial sound might actually matter for headphone users.

Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2700585
12/30/17 07:56 AM
12/30/17 07:56 AM
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Meikaruza Offline OP
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Thanks for the input. ES9 might be on the way. But as I have a good price for this ES8, I'm going for it.

The possible updates clothearednincompo mentioned are things I can live without. The ES8 still have most of Kawai latest features and techniques and what I need.

Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2701176
01/01/18 01:23 PM
01/01/18 01:23 PM
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Hi Meikaruza:

Here is the answer to our doubts!!!



Hello,

There is no new ES model coming in the next few months so you don’t need to worry about that.

Regards,


Alan

-------------------------

Hi,

I am at this moment ordering a Kawai ES8 for piano learning.

Can you tell me if Kawai intends to launch a newer model substituting the ES8 in the next few months?

It would be disappoiting to order now and a newer model coming out next month or so.

Thank you.
Eduardo



Last edited by Vadesriux; 01/01/18 01:26 PM.

Eduardo
Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2701207
01/01/18 03:37 PM
01/01/18 03:37 PM
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Who is Alan? I guess a dealer. Why would you think a dealer would know something about forthcoming products of a company that is apparently very serious about keeping corporate secrets? Even if we assume for a moment that Alan has received some information he was not supposed to receive, which is highly unlikely, why would you believe a dealer will risk telling you a about a new instrument, so he can’t sell his current stock of ES8? And so that you can share it on a public forum. He’d rather say “there won’t be a new instrument in the coming months”.

What I’m saying is dealers are no better than you and me in knowing stuff like that. I’d even say we’re usually better than them smile I keep being amazed at people thinking dealers are some guys that know company secrets and are ready to share it with any Joe smile

And he’s technically right. Assuming Kawai announce ES9 today, it won’t be available in stores for at least a few months. I could’ve told you that as well smile

Last edited by CyberGene; 01/01/18 03:48 PM.

Soundcloud Profile - solo piano compositions, arrangements, reharms
Currently: Kawai ES7 -> Garritan CFX
Previously: Kawai MP6, Kawai CA63, Roland RD-700SX, Roland FP-5, Yamaha P90, Korg SP-200, Casio CDP-100
Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2701209
01/01/18 03:52 PM
01/01/18 03:52 PM
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Cheshire, United Kingdom
Doug M. Offline
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Originally Posted by Meikaruza
Hi!

I've been looking for a digital piano for a few months as I just recently started working. I'm so far been mostly impressed by a few Kawai models and recently played the MP 11 for an hour. I did like it, except for the piano sound (headphones were probably not the best). Even though the MP 11 SE have "newer" sounds (still missing organ sounds), I'm kind of taking a step back. Towards the ES8 as it probably is better suited for me now.

What I want is a good piano keyboard, that can sometimes play a bit of organ, ep, strings. I never use pitch bend or modulation wheel on my current old cheap Yamaha keyboard, so I don't really need it. It should be turned on instantly with one button, so a VPC1 solution is not what I want right now. I also want it to be rather portable, and ES 8 > MP 11 there even if the ES8 still is pretty heavy. The RH3 is not as good as Grand Feel, but a lot better than what I have now, and probably less likely to have problems (I've read about some different issues with Grand Feel).

I have tried a few other models, including a couple of Nords, a Roland RD-2000 but have so far liked the kawais the most. Also from reading online, Kawai models seems interesting for the price. There are very few Kawai resellers in Sweden so it's hard to try them out.

The Kawai ES 8 is much cheaper (I can get a B-stock for ~1400 USD) than the MP 11 SE, and with built in speakers I save even more. So the only thing I'm thinking about now is if the ES 9 might come during 2018 or not. Most other Kawai models have been updated, so it kind of looks like ES's turn, am I right? Are there any expected updates for a possible ES 9 that would be deal breaking?

My plan would be to get the ES 8 now. In maybe 5 years I have probably moved somewhere else and can look for a high end piano solution then (maybe even acoustic grand). If I think the ES is the right model for me, would you suggest I get it at 1400 USD now or do you expect a superior ES 9 coming soon?


The MP7SE is the instrument to go for if you want organs, eps and strings. The preset sounds in all those categories are stunning, as are the standard patches. Also, the MP7SE has the SK-EX pianos that are in the ES8, as well as having the same action as the ES8. All in all, that makes the MP7SE a much nicer deal.

The MP11SE won't have the stage capacities of the MP7SE as it's not really a stage piano as it is a home or studio portable with no speakers. The main attraction---the Grand Feel 1 action---is why people chose it, and they want the best piano action money can buy in a portable piano. If you're talking about other instruments (organs, eps etc) then the stage piano is the instrument to go for, not a portable. The MP7SE, RD800, CP4, RD2000 and Korg Grandstage (or Korg SV1)...Maybe even the Kurzweil Artis or Forte pianos! If you've got more money than sense and like knobs and the colour red, then Nord make a nice stage piano also.

Waiting if it is only a month is the best policy: not only because there might be new models coming out that you would prefer but because older models will become discounted.

Last edited by Doug M.; 01/01/18 03:53 PM.

Instruments: Current - Kawai MP7; Past - Yamaha PSR7000
Software: Sibelius 7; Neuratron Photoscore Pro 8
Stand: K&M 18953 Table-style Stage Piano Stand
Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2701238
01/01/18 05:44 PM
01/01/18 05:44 PM
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Hi Cybergene. When you don't know about something you won't go spreading the word saying what "you think is happening". Makes sense?

Because as a matter of fact, regarding the ES8 subject, you are totally wrong. Alan is a contact I had with Kawai America (search the web site if you want), that had the kindness to answer me at this complicated time of the year in terms of schedules for everyone.

So the email he send me is official and real, as is the information he gave me.

Ask first before you go posting without knowing where the information came from.

Last edited by Vadesriux; 01/01/18 05:47 PM.
Re: Get a Kawai ES 8 or wait? [Re: Vadesriux] #2701258
01/01/18 06:46 PM
01/01/18 06:46 PM
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dmd Offline
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Originally Posted by Vadesriux
Hi Cybergene. When you don't know about something you won't go spreading the word saying what "you think is happening". Makes sense?

Because as a matter of fact, regarding the ES8 subject, you are totally wrong. Alan is a contact I had with Kawai America (search the web site if you want), that had the kindness to answer me at this complicated time of the year in terms of schedules for everyone.

So the email he send me is official and real, as is the information he gave me.

Ask first before you go posting without knowing where the information came from.



Yikes .... I hope "Alan" still has a job.


Don

Current: ES8, Focusrite Scarlett 2i4 audio device, SennHeiser HD598 Phones, Focal CMS 40 Powered Monitors, JBL LSR305 Powered Monitors
Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2701259
01/01/18 06:52 PM
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CyberGene Offline
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Would be interesting to cross check that with another Kawai representative such as James. He usually refrains from commenting on whether a product will be upgraded soon (or will not be upgraded soon).


Soundcloud Profile - solo piano compositions, arrangements, reharms
Currently: Kawai ES7 -> Garritan CFX
Previously: Kawai MP6, Kawai CA63, Roland RD-700SX, Roland FP-5, Yamaha P90, Korg SP-200, Casio CDP-100
Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2701274
01/01/18 08:34 PM
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Well, in 3 weeks we would have found out anyway, so it's possible that Alans bosses gave him the green light to tell a user that there is nothing to tell.

He did not spoil any possible NAMM surprise after all.


The backbone of modern industrial society is, and for the foreseeable future will be, the use of electrical Power.
VPC 1 -> Pianoteq 6.1 / Pearl Alto Flute 201
Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2701320
01/02/18 01:09 AM
01/02/18 01:09 AM
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Quote
. .. .
He did not spoil any possible NAMM surprise after all.


Yes -- and he may have triggered some people who were waiting for a possible new model, to buy what was already available. I don't see much downside to his comment.

So he probably still has a job.


. Charles
---------------------------
PX-350 / microKorg XL+ / Pianoteq / Lounge Lizard / Korg Wavedrum / EV ZXA1 speaker
Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2701345
01/02/18 05:08 AM
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I still think it’s not quite acceptable to reveal this kind of information to end users. Job won’t be lost for that but it’s simply unprofessional. This kind of information is still a business secret. And although it’s a digital piano and not an iPhone, do you imagine someone at Apple stating to a customer: “there won’t be a new iPhone in the next few months”. It’s not matter of whether that’s true/false and if you haven’t done anything wrong. It’s just not a professional business conduct.

Last edited by CyberGene; 01/02/18 05:09 AM.

Soundcloud Profile - solo piano compositions, arrangements, reharms
Currently: Kawai ES7 -> Garritan CFX
Previously: Kawai MP6, Kawai CA63, Roland RD-700SX, Roland FP-5, Yamaha P90, Korg SP-200, Casio CDP-100
Re: Get a Kawai ES 8 or wait? [Re: CyberGene] #2701353
01/02/18 06:07 AM
01/02/18 06:07 AM
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Originally Posted by CyberGene
I still think it’s not quite acceptable to reveal this kind of information to end users. Job won’t be lost for that but it’s simply unprofessional.

Disagree.
Considering the rather quick upgrade cycles it is a valid question by any customer. It would only be professional to give some advance notice when new models come out.

Kawai James also clearly stated here, that won't be an MP-12 / MP-8 anytime soon because people were worried that the freshly released SE versions were "short filler versions" soon to be replaced. Was that "unprofessional" as well?

If KAWAI aims for a September release of the ES-9, it's a simple courtesy to tell people "No new models yet, go ahead and enjoy".

Bottom line is: if people are afraid of buying the "soon to be replaced" ES-8, they might very well opt for a new FP-90 to eliminate that factor. Telling them nothing might harm Kawais bottom line more than admitting that the ES-8 successor is not yet ready.

Last edited by Granyala; 01/02/18 06:10 AM.

The backbone of modern industrial society is, and for the foreseeable future will be, the use of electrical Power.
VPC 1 -> Pianoteq 6.1 / Pearl Alto Flute 201
Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2701355
01/02/18 06:10 AM
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I am sorry but I cannot agree with you Cybergene.

Kawai, in this case, was indeed very kind to provide this information.
It saves future buyers of their products the trouble of having to send their just-bought piano back, because in the space of few months a new version was launched.

Other brands probably wont do this, but Kawai is still a family business and they are very proud of that, for what I have seen. And we only have to thank them for this.

Anyway, seeing the recent launch of the MP7SE, which includes now the ES8 RH3 key action, it would not make sense to release a new ES8 with a newer Responsive Hammer action. It would leave new MP7SE owners with an outdated product few months after having bought it. I think this is quite logic, business wise also.


Last edited by Vadesriux; 01/02/18 06:15 AM.

Eduardo
Re: Get a Kawai ES 8 or wait? [Re: Vadesriux] #2701363
01/02/18 06:49 AM
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Originally Posted by Granyala

Considering the rather quick upgrade cycles it is a valid question by any customer. It would only be professional to give some advance notice when new models come out.

Not true. First, three years is not quick upgrade cycle. And then no company gives advanced notices on new models. Can you give me an example of company writing emails or giving notices whatsoever about upgraded products? This might only be partly valid for software however it would be madness for hardware products such as digital pianos.

Originally Posted by Granyala

Kawai James also clearly stated here, that won't be an MP-12 / MP-8 anytime soon because people were worried that the freshly released SE versions were "short filler versions" soon to be replaced. Was that "unprofessional" as well?

This is different. James clarified that a brand new product is what replaces the previous product and since the name might be misleading he clarifies that. This is what I call professional. Not stating something about a three year old product many people are afraid will be replaced soon. And BTW saying to them it won’t get replaced soon is what would make them look at newer offers by the competition.

Originally Posted by Granyala

Bottom line is: if people are afraid of buying the "soon to be replaced" ES-8, they might very well opt for a new FP-90 to eliminate that factor. Telling them nothing might harm Kawais bottom line more than admitting that the ES-8 successor is not yet ready.

You contradict yourself. People are gonna buy FP90 when they might be disappointed that no ES9 will be released soon, not the other way around.

Originally Posted by Vadesriux

It saves future buyers of their products the trouble of having to send their just-bought piano back, because in the space of few months a new version was launched.

Yeah, right, companies care about that wink They don’t care about having old stock unsold but are caring about saving you troubles wink Companies care about their business and about being competitive. Revealing ANYTHING about a product lifecycle, especially at the end of it, is like giving hints to other brands that may take advantage and rush or postpone their own releases based on this information.

Originally Posted by Vadesriux

Other brands probably wont do this, but Kawai is still a family business and they are very proud of that, for what I have seen. And we only have to thank them for this

Is this the same family business that deleted threads on PianoWorld containing leaks about CA78/98 one week before release? Have you received an advanced notice from Alan about that release so you can thank him? laugh

Last edited by CyberGene; 01/02/18 06:55 AM.

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Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2701370
01/02/18 07:03 AM
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Ok..
Enough of all this nonsense.. Lets try to get along well with each other laugh

Everyone has the right to their own opinion and choices. And each one knows what is the best option for himself. To me right know is a digital piano who lets me develop my technique for a few years, and make the best possible transition between my school acoustic Yamaha upright and the digital one I have at home. And I think the ES8 will be a great choice.

But of course that is what I found for myself. Others may probably think otherwise. And that is okay too of course.

Last edited by Vadesriux; 01/02/18 07:05 AM.
Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2701380
01/02/18 08:11 AM
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It's not only about people who are about to buy a new piano. There are many target categories. Personal example would be great, right? So, here I am. I am in the market for upgrading my ES7. I am not that thrilled by ES8 since it's not quite an upgrade and it's already too old. I am only interested in an ES9. Knowing that "there won't be a ES9 in the next few months" is a bit discouraging, isn't it? After all, I am not about a few months but every month counts. I was hoping for NAMM. So, supposedly ES9 will not be announced but one month would have elapsed. Right now I don't hope for anything and would be just a bit more inclined to look at Roland, Yamaha, Nord, Dexibel, etc. just because I know there won't be an ES9 soon. And Kawai might potentially lose a loyal customer.

And this is why businesses should be careful what they say. It's not just about "saving the trouble" for people who have just bought an ES8. Companies should think about everything, not just your own garden smile

Last edited by CyberGene; 01/02/18 08:14 AM.

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Currently: Kawai ES7 -> Garritan CFX
Previously: Kawai MP6, Kawai CA63, Roland RD-700SX, Roland FP-5, Yamaha P90, Korg SP-200, Casio CDP-100
Re: Get a Kawai ES 8 or wait? [Re: CyberGene] #2701429
01/02/18 11:50 AM
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Originally Posted by CyberGene
Can you give me an example of company writing emails or giving notices whatsoever about upgraded products?


People are gonna buy FP90 when they might be disappointed that no ES9 will be released soon, not the other way around.

Well in the GPU/CPU market, people pretty much know what to expect when (barring delays in production).
EG: In 2012 I know 3 months in advance that new CPUs were on their way when I wanted to upgrade, so I could make an informed decision.

I didn't mean actively sending e-mails, I meant, respond if a customer asks. I don't see anything "unprofessional" about it.
After all, there is one thing you might forget: The answering person could have asked permission. If so, you just called the bosses "unprofessional". wink


Fair point, I guess the blade cuts both ways. Some prospective buyers will be reassured, others will be turned away. I guess it all depends on how much they like the current product. S/o seriously interested in the ES-8 will has most likely already check the competition.

Last edited by Granyala; 01/02/18 11:53 AM.

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Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2701447
01/02/18 12:37 PM
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To clarify any doubts about the veracity of my post and subsequent answer by Kawai, here is the complete address I contacted:


Anyone with any doubts only has to contact him to confirm. laugh

Last edited by casinitaly; 01/03/18 05:25 AM. Reason: Personal email address deleted at poster’s request

Eduardo
Re: Get a Kawai ES 8 or wait? [Re: Meikaruza] #2701457
01/02/18 01:01 PM
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Cybergene,
In the classic Xmas film miracle on 34th street, the Macy's Santa recommends a customer go to Macy's competitor for a Christmas present purchase. At first he gets in trouble for this "bad" business decision. But it turns out that this simple act of putting the customer's needs above short term profits leads to such good will that it actually leads to increased profits for Macy's. It's a great scene and it illustrates an important point. kawai gets it strongest accolades for the actions of their pianos and for their outstanding customer service and support. Taking care of their potential customers as well as their actual customers seems to me to be a big part of kawai's branding and reputation.

Yes, they may lose a sale today, but the good will this creates could lead to future sales tomorrow. Many times I have seen kawai James recommend non kawai products to people that he thought would best match their needs. imo, that is a big part of why he is so respected here. I don't think this was a mistake, by Alan. I think it's just part of the customer service mindset that seems to be a big part of the culture at kawai.


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