Welcome to the Piano World Piano Forums
Over 2.7 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

SEARCH
Piano Forums & Piano World
(ad)
Best of Piano Buyer
 Best of Piano Buyer
(ad)
Piano Life Saver - Dampp Chaser
Dampp Chaser Piano Life Saver
Find a Professional
Our Classified Ads
Find Piano Professionals-

*Piano Dealers - Piano Stores
*Piano Tuners
*Piano Teachers
*Piano Movers
*Piano Restorations
*Piano Manufacturers

Advertise on Piano World

(ad)
Accu-Tuner
Sanderson Accu-Tuner
Who's Online Now
64 registered members (AlphaBravoCharlie, Alston9981, Animisha, 5150917069, Andrew_G, 5penguins, amad23, Ankee, AndrewJCW, 36251, 16 invisible), 1,489 guests, and 4 spiders.
Key: Admin, Global Mod, Mod
(ad)
Estonia Pianos
Estonia Pianos
Quick Links to Useful Piano & Music Resources
Quick Links:
*Advertise On Piano World
*Free Piano Newsletter
*Online Piano Recitals
*Piano Recitals Index
*Piano & Music Accessories
*Live Piano Venues
*Music School Listings
* Buying a Piano
*Buying A Acoustic Piano
*Buying a Digital Piano
*Pianos for Sale
*Sell Your Piano
*How Old is My Piano?
*Directory/Site Map
*Virtual Piano
*Music Word Search
*Piano Videos
*Virtual Piano Chords & Scales
Previous Thread
Next Thread
Print Thread
Hop To
Institutional Piano Maintenance #264889
01/29/03 12:37 AM
01/29/03 12:37 AM
Joined: Feb 2002
Posts: 1,400
Orange County, CA
KawaiDon Offline OP
1000 Post Club Member
KawaiDon  Offline OP
1000 Post Club Member

Joined: Feb 2002
Posts: 1,400
Orange County, CA
Today at Kawai I received the following message. I have deleted the name of the writer:

> Hello,
>
> I'm a Kawai upright owner, and play on them at two local
> hotels. I'm write to ask for proof that it is in the hotels'
> interest to tune the pianos regularly. I can find nothing on
> the internet that explains succinctly (or not succinctly)
> what happens if you just tune the things when somebody is
> playing on them again.
>
> I know that one should do it minimally every 6 months, but
> the managers there want proof that this is a true need, and
> not a deal with piano makers and piano repair persons.
>

Having been the technician for a few hotels in my time, I really sympathized with this pianist's feelings.

I'll post my reply to him in another message.

Don Mannino RPT


Don Mannino, MPA
Kawai America
Piano & Music Gifts & Accessories (570)
Piano accessories and music gift items, digital piano dolly, music theme party goods
Re: Institutional Piano Maintenance #264890
01/29/03 12:38 AM
01/29/03 12:38 AM
Joined: Feb 2002
Posts: 1,400
Orange County, CA
KawaiDon Offline OP
1000 Post Club Member
KawaiDon  Offline OP
1000 Post Club Member

Joined: Feb 2002
Posts: 1,400
Orange County, CA
OK, here is my reply:
---------------------
Dear __________,

Thanks for your note. I understand your frustration.

You will not find clear statements that not tuning a piano will damage
it, because the damage that is caused is not easily quantifiable. What
happens when a piano is neglected are as follows:

1. The tension on the strings gradually loosens, and the pitch of the
piano goes flat. 2. The locations of all of the string bends moves from
the in-tune locations, and as a result re-tuning the piano later will
usually be unstable 3. The structure and soundboard of the instrument
become settled in at the lower tension, and they take time to readjust
to the new tension when the piano is re-tuned.

This does not even touch on the other parts of the piano which are
affected by neglect - the action and the tonal response will also
decline badly if a piano is not serviced.

The primary result of infrequent tunings is that the piano is very
difficult to re-stabilize at the proper pitch when it is re-tuned. This
means that the piano cannot simply be tuned once and then be expected to
sound good for an event - it will need to be tuned twice right away, and
will most likely drift noticeably out of tune during the event because
of the string and structural instability.

Hotels are notorious for neglecting piano maintenance. Instead of
musical instruments, pianos are treated like any old piece of equipment
or furniture, and as a result the pianos rarely perform as they should.
In addition to tuning, pianos need service to the action and hammers to
keep the piano sounding and playing like it should, and an occasional
cleaning is very helpful to prevent problems when the piano is being
used - it's amazing what spilled drinks, coffee stir sticks, and other
debris can do to the piano!

The following would be Kawai's recommended schedule of maintenance for a
quality hotel which wants their pianos to reflect a high quality level:

1. Depending on the climate, amount of use, and storage location of the
piano, the instrument should be tuned 2 to 4 times per year on a regular
schedule. 2. Depending on the amount of use (and abuse!), the piano
should also receive internal maintenance on a regular basis. This can
be contracted for as an annual 1 day service appointment, or a more
major servicing of the piano every 5 years. This service would include:
- Clean the piano interior and action
- Shape the hammers to compensate for wear
- Regulate the action
- Replace any damaged strings (from spills, etc)
- Voice the piano (work with hammers and strings for best tone)
- Tune the piano

3. For special events where the piano will play a key role, the piano
should be tuned again just before the event. These extra tunings are in
addition to the regularly scheduled tunings, and are intended to make
sure that the piano will sound its best for the hotel's clients.

I hope this helps a little! I have serviced pianos for hotels in the
past, and I can sympathize with the frustration of having to play on
poorly maintained instruments. Be proactive and non-confrontational,
and hopefully the hotel will come around and work with you to get the
instruments up to a quality level where you can do your job of making
music!

Don Mannino RPT, Manager
Kawai Piano Technical Support, US and Canada
www.kawaius.com
dmannino@kawaius.com


Don Mannino, MPA
Kawai America
Re: Institutional Piano Maintenance #264891
01/30/03 09:10 AM
01/30/03 09:10 AM
Joined: May 2001
Posts: 11,585
Philadelphia/South Jersey
Rich Galassini Online content
Platinum Subscriber
Rich Galassini  Online Content
Platinum Subscriber
Yikes! 10000 Post Club Member

Joined: May 2001
Posts: 11,585
Philadelphia/South Jersey
Hi Don,

Thanks for the post. May I copy it and send it out myself? (I will credit you for it) wink


Rich Galassini
Cunningham Piano Co.
Phila, Pa.
(215) 991-0834 direct line
rich@cunninghampiano.com
Subscribe to our YouTube channel for great content every week:
https://www.youtube.com/user/CunninghamPiano
Re: Institutional Piano Maintenance #264892
01/30/03 09:41 AM
01/30/03 09:41 AM
Joined: May 2001
Posts: 7,051
K
kenny Offline
7000 Post Club Member
kenny  Offline
7000 Post Club Member
K

Joined: May 2001
Posts: 7,051
Excellent idea
I've played some shamefully neglected pianos in hotels. Let's not forget churches and schools.

One thing not addressed, and the most important thing to the institutions, is money.

The manager's performance is partly rated for how well they handle the budget.

Also, there is the human distrust of anyone who stands to make money.
Everyone is jaded and resists advertising.

I believe addressing these 2 facts in the write up will improve its response.

Perhaps something like:
While properly maintaining your piano is clearly in the business interest of the piano technician, a contract including all scheduled items can be negotiated at very favorable rates.

Neglected pianos last an average of x years.
Properly maintained pianos can last y years.
With new pianos going for 20,000 dollars you stand to save z dollars over a ten year term.
Blah Blah Blah.

Re: Institutional Piano Maintenance #264893
01/30/03 12:18 PM
01/30/03 12:18 PM
Joined: Jan 2003
Posts: 1,810
North County San Diego CA
R
Rick Clark Offline
1000 Post Club Member
Rick Clark  Offline
1000 Post Club Member
R

Joined: Jan 2003
Posts: 1,810
North County San Diego CA
In my former locale I worked for a major entertainment concern. I mean major- everyone has heard of it.

I was in charge of a large fleet of pianos. Most were in use daily.

The company is known for cutting as many costs as it possibly could while still maintaining good quality, and this has been a major success formula for them.

It took them a while, but they eventually learned the many pitfalls of trying to cut back on piano maintenance in an institutional setting. They realized it was cheaper and better to invest in a good maintenance schedule.

The schedule they arrived at was every 2 weeks the tuning would get touched up and of course an eye would be kept on all other maintenance issues such as regulation, hammer wear, etc--and work done as neccessary.

In addition, they now invest in good professional quality pianos, not cheapies. Again, the long run has proven this to be worthwhile.

I want to reiterate that this company will not spend one penny more than they need to, and their prices to guests are considered "entry level". But they found out the hard way that to keep the piano fleet in order and not have them trashed within a couple years, this level of maintenance was required. It took them more than 10 years to figure it out, but they have stayed with this plan for more than 10 years after they started doing it.

Regards,

Rick Clark


Rick Clark

Piano tuner-technician
Re: Institutional Piano Maintenance #264894
02/01/03 12:06 AM
02/01/03 12:06 AM
Joined: Feb 2002
Posts: 1,400
Orange County, CA
KawaiDon Offline OP
1000 Post Club Member
KawaiDon  Offline OP
1000 Post Club Member

Joined: Feb 2002
Posts: 1,400
Orange County, CA
Quote
Originally posted by Rich Galassini:
Hi Don,

Thanks for the post. May I copy it and send it out myself? (I will credit you for it) wink
Sure, feel free.

Don Mannino RPT


Don Mannino, MPA
Kawai America

Moderated by  Ken Knapp, Piano World 

(ad)
Pianoteq
PianoTeq Bechstein
Shop our Store for Music Lovers!
PianoSupplies.com is Piano World's Online Store
Please visit our store today.
(ad)
Faust Harrison Pianos
Faust Harrison 100+ Steinway pianos
New Topics - Multiple Forums
Roland DP10 pedal - is it actually 'continuous'?
by AlphaBravoCharlie. 10/17/19 06:07 AM
Passacaglia, Spain musical
by Alston9981. 10/17/19 04:14 AM
Piece for piano beginner
by Alston9981. 10/17/19 04:03 AM
Keyboard issues on Kawai CA98
by Spannah. 10/17/19 03:39 AM
Rhodes info
by Ed McMorrow, RPT. 10/16/19 09:52 PM
What's Hot!!
Our August Newsletter is Out!
------------------
Mason & Hamlin Piano Factory Tour!

-------------------
Posting Pictures on the Forums
-------------------
Forums RULES & HELP
-------------------
ADVERTISE on Piano World
Forum Statistics
Forums41
Topics194,566
Posts2,880,024
Members94,688
Most Online15,252
Mar 21st, 2010
Please Support Our Advertisers


Faust Harrison 100+ Steinways

Dampp Chaser Piano Life Saver

 Best of Piano Buyer

PianoTeq Bechstein
Visit our online store for gifts for music lovers


 
Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
 
Our Piano Related Classified Ads
| Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter |


copyright 1997 - 2019 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission
Powered by UBB.threads™ PHP Forum Software 7.7.1