I purchased my CA95 from Farley's House of Pianos in Madison Wisconsin October 2012. They are a wonderful Dealer, Family owned, and someday I hope to buy a third piano from them. An Acoustic. They did everything within their power to bring this to a quick conclusion. Their diligence, made this exchange possible.
I also want to thank Kawai US for the exchange.
Shortly after I got the unit home, I noticed (G) above (MIddle C) to sound quite strange in Concert Grand. It had a metallic, raspy sound I called a Twang.
Imho, there is nothing wrong with the recorded sound samples. My issue was only with the Speakers/Soundboard.
I have placed two Service Calls on this issue.
The first, a Tech came out and agreed there was a problem and after opening it up, did not find anything mechanical. At that time, we did not realize there could be an electronic issue.
The second, a Tech was not dispatched, I was told I did not have a problem, and ultimately the Dealer and Regional Sales Manager agreed to replace the unit with a new one.
The length of time for each Ticket was 71 days and 189 days respectively.
I did everything asked of me. Eventually, I was informed the issue was "Organic". ie: The very nature of sampled sound. I was told I did not have a problem. But, all who were in my home and heard it, stated that note was defective.
My new unit is much better. And I appreciate the help all involved gave to resolve the matter.
To document the Old and the New, here is what the Notes look like from the Speakers/Soundboard as recorded with a stereo audio recorder from within the room.
I tried hard to play each note with the same amplitude. And, I believe I did. The first and last notes are the same amplitude in both samples. Note, the difference. Same Recorder. Same location in the room. Same Firmware version. Same Concert Grand Voice and Effects.