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#2385634 02/13/15 11:28 AM
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I'm beginning to regret buying this Roland RD64 for traveling. The idea was to travel light not buy another three or four hundred dollars worth of other stuff only to have to return it.

AND...for $1,000 I certainly expected some decent support other than an e-mailed link to a "25,000 article Knowledge Base" or to actually talk to your resident "specialist contact" salesperson? Maybe you have to be a working musician to get anything like customer support. cursing . Hobbyists need not apply! Guess I'll carry it around in a pillowcase.

Being a tech dummy it's maddening to look for something you know very little about and I don't mean just a case either; I mean like specs about headphones, speakers, sub-woofers, etc. described in unfamiliar terms. ARRRRG! $32.00 return fee looking better all the time. Hmmm...

Steam blown off now, or maybe that was leftover blown smoke from my recent search for help and assistance. Thanks for your patience. grin



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What is the problem with your RD-64? I'm a former owner, and regard it as a very simple, straightforward machine - at least in terms of its use as a basic DP.


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This is a great board with lots of experienced players and owners of these various instruments. Voxpops looks like he might be a great resource. Indeed, what seems to be the problem with the RD64?

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As a non-stupid person, I'm pretty glad Roland aren't paying product experts to personally man a phone-line for people who can't be bothered to read the manual, giving answers that have already been given a hundred times before and documented nicely in a Knowledge Base. They'd have to be paid for and that means paying a premium for the products. If you need information about "cases, headphones, speakers, sub-woofers, etc", speak to your dealer. That's what they're there for.


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What is the problem with your RD-64? I'm a former owner, and regard it as a very simple, straightforward machine - at least in terms of its use as a basic DP.


It's not so much a problem with the keyboard (not sure though) as trying to get some support for the extra stuff it requires. I could barely hear it with volume at Max through my SONY MDR NC7 headphones so I bought the upgraded (citation needed) Sony MDR NC8s. No difference in volume and so returned them. Tried Samson 280s, returned them also.

Went to Roland.com, asked for a recommendation about a suitable case because apparently Roland has none for this model. Also asked about the phones issue, all I got for that trouble was a link to their Knowledge base where I found no information on the RD64 at all after about 45 minutes of searching. Got a Gator case from Amazon which was unlike the size described in the specs. Returned it.

AFA the keyboard itself, it's impossible to evaluate much if I can't hear it well. And so... I look at better phones, speakers, subwoofers to boost the phones and/or speakers but can't understand the techy descriptions and if you manage to get someone live on the telephone they seem mega friendly but abrupt and not that knowledgeable to help for more than 4 minutes. I do like what I am able to evaluate and would like to keep it for when I travel but not willing to spend mega bucks for extras I only need a couple times a month for road trips.

I can't imagine why this should be the case. What advice I can get re: the phones I tried and returned and the case issue, it just makes me think on such small issues I can't get assistance/reliable advice; what will it be like if I do discover a big one?

When I have an issue with The Yamaha U1, I call the tuner/tech and, Viola!, here he comes ASAP or a least gives me good advice
over the telephone.

Sorry for the book. Thanks for the reply to you both .




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Ragdoll,

So the two primary issues are:
1. The sound volume from the headphones is too soft and
2. You cannot find an appropriate travel case (check-in airlines I assume?)

In both cases your attempts to rectify the problem has caused frustration. I am sure people here will be able to advise.


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As a non-stupid person, I'm pretty glad Roland aren't paying product experts to personally man a phone-line for people who can't be bothered to read the manual


Well thank you for this very helpful post. Aren't you just so special, definitely pretty stupid as well as arrogant.


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Ragdoll, for what it's worth, you have my sympathy! I can't ever begin to imagine a keyboard that you can't just plug ANY headset into and get decent sound, or at least decent volume. Something wrong with that RD64? And the run-around you're getting would have me blowing gaskets too!

So, either go make some loud noise where you bought it, or maybe simply return it for a more user/customer-friendly model?


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Originally Posted by Ragdoll
I'm beginning to regret buying this Roland RD64 for traveling. The idea was to travel light not buy another three or four hundred dollars worth of other stuff only to have to return it.

AND...for $1,000 I certainly expected some decent support other than an e-mailed link to a "25,000 article Knowledge Base" or to actually talk to your resident "specialist contact" salesperson? Maybe you have to be a working musician to get anything like customer support. cursing . Hobbyists need not apply! Guess I'll carry it around in a pillowcase.

Being a tech dummy it's maddening to look for something you know very little about and I don't mean just a case either; I mean like specs about headphones, speakers, sub-woofers, etc. described in unfamiliar terms. ARRRRG! $32.00 return fee looking better all the time. Hmmm...

Steam blown off now, or maybe that was leftover blown smoke from my recent search for help and assistance. Thanks for your patience. grin



I take it that there are no internal speakers, and this is a problem. Also the headphone issue.

Pay the return fee. Free yourself from this worry. ANY DP should sound acceptable through its own speakers, even a slab like the Yam P105 will. There should be no issues with h phones either, any pair should suffice. Mine cost 35 15 YEARS AGO, AND THEY`RE STILL THE BEST ONERS I HAVE.

iT`S ABOUT FUN. `Bout time you had some! You deserve it after this . . . good look!


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So the two primary issues are:
1. The sound volume from the headphones is too soft and
2. You cannot find an appropriate travel case (check-in airlines I assume?)


pspicer thanks for the reply

Oh I found a flight case ($300.-400.+) recommended by My dealer for a 61 inch DP?? but I really don't need something that expensive or sturdy for the trunk of my car. Just a nice padded gig bag for the RD64.

Yeah, I sure there's help in this forum smile


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Ragdoll,

I did some looking around. The headphones you have should not need any external amplification. This means that something might be wrong with the output levels of the piano itself - in which case there is nothing you can do.

Concerning the travel case, I found the Roland CB-61RL, which is the recommended case. Link here .

Edit: I think peterws has the right idea. Good luck.


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Ragdoll, there are any number of 'gig bags' and 'keyboard carry bags' available on Amazon, around 50$ as far as I can tell. Surely one of these would fit? Just get it a bit bigger than your keyboard, and add a foam pad inside. (And btw, Amazon do not have 'return fees').


[Linked Image]XXXVII-XXXVIII
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Quote


I take it that there are no internal speakers, and this is a problem. Also the headphone issue.

Pay the return fee. Free yourself from this worry. ANY DP should sound acceptable through its own speakers, even a slab like the Yam P105 will. There should be no issues with h phones either, any pair should suffice. Mine cost 35 15 YEARS AGO, AND THEY`RE STILL THE BEST ONERS I HAVE.

iT`S ABOUT FUN. `Bout time you had some! You deserve it after this . . . good look!


Hiya peter,
correct, it has no internal speakers but since the Sony MDRs I have work with everything else I own I didn't see that as a problem initially. Just tired of returning things that won't solve the problems I'm having. And yes $32 dollars is less than I've got so far in all the other return fees I've paid because no support suxit. I'll think I might make one more return only but times flying for return (may be up already) without getting a re-stock fee.


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Originally Posted by Ragdoll
I could barely hear it with volume at Max through my SONY MDR NC7 headphones so I bought the upgraded (citation needed) Sony MDR NC8s. No difference in volume and so returned them. Tried Samson 280s, returned them also.

If you can barely hear something through 32 Ω standard headphones, your DPs headphone amp may just be broken. Then you shouldn't have to pay a return fee to get it fixed.


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Ragdoll, the Nord Electro 73 gig bag (GB73) is almost a perfect fit for the RD-64, and will provide a good deal of protection.

I don't recall an issue with headphones with my unit, but you can buy them with different impedances. I would suggest taking the RD to a store and trying different sets to see which work the best. Of course, as mentioned above, you may have a faulty unit, but it could also just be a mismatch.


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It sounds to me something is faulty if no headphone can be heard properly at sufficient loudness, don't be completely led by the impedance headphones figures though, but more their sensitivity rating ( if available ). I have a 24 Ohms headset with 35 mm divers, they need about twice the volume input to get to the same loudness level as my 38 Ohms Audio technica with 45 mm drivers, the lower the impedance is a bit of myth as to the responsiveness of a headphone, but everything else being equal it is a factor that the lower the impedance the easier they will be to drive ... generally.

Last edited by Alexander Borro; 02/13/15 03:33 PM.

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Ragdoll, the headphone thing can be complicated. When you go to a store, take your headphones and listen to other DPs - that will basically tell the story as all DPs (generally) have the same output levels (at least in the range that you will be able to tell super soft from normal).

Man, this is exactly what you want to spend your time on, huh? smile frown


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been given a hundred times before and documented nicely in a Knowledge Base.


Tell ya what Non-Stupid person, if you can send me a link to ANY article on Roland's KB re: RD64. Surly you know of one, If you do I'll publicly apologize. FYI I didn't call support I e-mailed through their "contact support" link and got an e-mailed link back to their KB which has zilch, zip, nada that I could find about my support question. You have a computer and ISP under that troll bridge to access them right? Get that article link for me.

Love your user-name, LOL at U how clever and urbane, how 8th grade.

Don't reply without that legit link cause I'm finished with your brand of superior smarts.


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Concerning the travel case, I found the Roland CB-61RL, which is the recommended case. Link here .


pspicer,

Thank you for that link & your effort, and it's a Roland page! So when I looked at their Cases and Bags link before it wasn't there. Nevertheless, Big thanks. If it's not a zillion dollars I'll get it if I keep this DP. I will contact my dealer via phone later and probably get an assistant again after a lengthy wait listening to muzac, when I decide weather to return for refund or repair. I'm leaning towards refund right now.


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Originally Posted by Jytte
Ragdoll, there are any number of 'gig bags' and 'keyboard carry bags' available on Amazon, around 50$ as far as I can tell. Surely one of these would fit? Just get it a bit bigger than your keyboard, and add a foam pad inside. (And btw, Amazon do not have 'return fees').


Yep but I had to send back one I got from them that was not the size described. They may not have a return fee per se but they deduct the shipping from your credit which can be excessive imo. After a couple or so returns that adds up too. I'm only prepared to do a minimum of "making it fit" stuff. IIRC the one I sent back was was a Yamaha case and HUGE so not like the description of it. Appreciate your trying to help anyways. smile


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