Piano World Home Page Forums Our Most Popular Forums Digital Pianos - Electronic Pianos - Synths & Keyboards What would you do in this situation?

I'd rather buy another model or stick with what I have than have to deal with this store.

. . . Still, I'd rather buy another model or stick with what I have than have to deal with this store.

I would take my business elsewhere if it's going to be cost-neutral, but I'm not going to pay hundreds of dollars for the privilege of "teaching them a lesson". Who knows, their after sales service might be all right, and you probably won't need to use it (depending on the brand). You could write them an email explaining why you don't want to deal with them, and if they have any sense they'll offer you a discount to retain your custom.

Having said that, there are good alternatives across the brands, so if there are other dealers carrying other brands, you can get something just as good.

Basically it comes down to cost/benefit. You should put a price on how unhappy buying from this dealer will make you feel. The best thing for you may be if you can bring yourself to forgive them (remember there are two sides to the story even if they're wrong, and they're probably not actually evil), so you can feel better about buying from them.

+1

On something OT but somewhat related, we recently purchased countertops from a reputable local dealer (not a large corporate franchise). We were very happy with things up until they installed the countertops. They had done the holes in the wrong configuration for the faucet and there was $150 cash missing from my husband's wallet that was on the foyer table after they left. No one else came or went except one fellow who was told often by the other installer to fetch things, so he was walking past the wallet many times.

We loved the countertops, but I had to say something about the mistake and the stolen money even though I had no real proof. I spoke with the company and before even confronting the employees who installed the countertop they said they would reimburse me for the $150 missing because they wanted us to be satisfied. After discussing the hole placement, I was asked what I would like them to do to resolve it and I told them $150 credit on the bill would suffice. They agreed and took $300 off the final tally.

I am very satisfied with this company and will recommend them in the future. They had fired the one employee (who was a temp). I think sometimes you have to ask for a refund or a discount, as long as it's within reason. In the OP's situation, I think it's worth trying to get a discount for the run-around. While I agree it sounds as though this may not be the kind of place that would honor any warranty, the OP could get a good deal as a result and in the end, he'd have his instrument, so it wouldn't be all for naught. Just be wise as a serpent and go over that instrument with a fine-toothed comb when they deliver it while they are still there to make sure there aren't any issues. Some things may come up later, but those would most likely be due to the manufacturer and not the shop at that point.