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#2288460 - 06/11/14 10:36 AM Anyone have experience with Bruno/Red Bird in Bowie TX?  
Joined: Jan 2012
Posts: 1,215
Markarian Offline
1000 Post Club Member
Markarian  Offline
1000 Post Club Member

Joined: Jan 2012
Posts: 1,215
Seattle Area
As I push forward in my search for a forever Steinway, and focusing on the Model B (though looking at Ds if the opportunity presents itself) I have invariably ended up discovering Bruno Santo and his Red Bird Selection Center in Texas. This gentleman has apparently been with Sherman Clay in a couple of markets and specializes in reselling mostly late-model Steinway Bs, of which he has over half a dozen at his showroom in Texas. I realize I have to expand my search out of state if I want to make sure I've explored my options. For what it's worth, I have already booked my flight and am heading out to the Lone Star State with an open mind.

Here's what I'm looking for:

-General impression of customer service
-Details of personal experience in buying from him
-Impression of the quality of the instruments, including their regulation, voicing, etc.
-Thoughts on aftersales support, warranty
-Experience in visiting his showroom
-Constructive advice on what to expect


What I do NOT need:


-Any personal attacks
-Baseless speculation
-Piano sales industry politics going back to before I was born (I get a lot of this)
-Recommendations of other brands of piano

Please PM me if you do not feel comfortable responding on the public forum.

I would also like recommendations for an independent tech in the greater Dallas-Fort Worth area who might be able to accompany me on one of the days I will be there.

Thanks everyone!

Last edited by Markarian; 06/11/14 11:20 AM.

2012 NY Steinway Model B | Viscount Physis H1 | Hammond L122 | Nord Electro 5D 61 | Moog Sub 37 | Behringer DeepMind 12
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#2288497 - 06/11/14 12:14 PM Re: Anyone have experience with Bruno/Red Bird in Bowie TX? [Re: Markarian]  
Joined: May 2006
Posts: 4,124
terminaldegree Offline
4000 Post Club Member
terminaldegree  Offline
4000 Post Club Member

Joined: May 2006
Posts: 4,124
Georgia, USA
I PM'd you a tech recommendation.


Pianist, teacher, apprentice technician, internet addict.
Piano Review Editor - Acoustic and Digital Piano Buyer
#2641690 - 05/09/17 11:03 AM Re: Anyone have experience with Bruno/Red Bird in Bowie TX? [Re: Markarian]  
Joined: Apr 2017
Posts: 2
Cindy L Offline
Junior Member
Cindy L  Offline
Junior Member

Joined: Apr 2017
Posts: 2
Would you mind sharing your experience with Bruno? Thanks!

#2641804 - 05/09/17 05:42 PM Re: Anyone have experience with Bruno/Red Bird in Bowie TX? [Re: Markarian]  
Joined: Apr 2006
Posts: 558
EP Offline
500 Post Club Member
EP  Offline
500 Post Club Member

Joined: Apr 2006
Posts: 558
Rocky Mountains, USA
Cindy L,
You might want to PM Markarian since he hasn't been around here much lately.
I did speak with him (Markarian) on the phone about Bruno, and he told me his experience was quite positive. I considered a trip there myself but ultimately decided on a Shigeru Kawai instead. Had I decided to get a B I certainly would have visited Bruno.

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