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Re: Bohemia Grand - Soundboard Crack - Followup
#227426 02/23/08 04:15 PM
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Ignore this bubble post. cool


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Re: Bohemia Grand - Soundboard Crack - Followup
#227427 02/23/08 05:14 PM
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Quote
Originally posted by Monica K.:
George, this statement bothered me the most of the whole story. As you point out, Bohemia is within their rights to replace OR repair the piano, so as much as the new piano seems like the best option (I'm leaning with everybody else here), when push comes to shove they have the right to insist on repairing the piano. frown
They may have a legal right to insist on repairing the piano, but then they are asking the purchaser to accept a piano that is worth far less in resale than it should be. And for THREE cracks in the same soundboard? What will they do when the fourth adn fifth ones show up?

Repairing such a major flaw is, IMO, unacceptable. If this is how they handle the situation, could you ever with good conscience recommend anyone consider a Bohemia? I could not.


Michael

====

He is so solemn, detached and uninvolved he makes Mr. Spock look like Hunter S. Thompson at closing time.'
Re: Bohemia Grand - Soundboard Crack - Followup
#227428 02/23/08 09:08 PM
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Quote
Originally posted by George K:
Ignore this bubble post. cool
Here George.
You may borrow my bubble.

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Re: Bohemia Grand - Soundboard Crack - Followup
#227429 02/23/08 09:19 PM
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Kenny, thanks. It's nice to know that someone's got my back.

If you know what I mean....


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Re: Bohemia Grand - Soundboard Crack - Followup
#227430 02/23/08 09:21 PM
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George you just crack me up.
You crack everyone up.
In fact you crack everything up . . .

Opps . . . sorry. . . shocked . . . didn't mean to crack a joke.

Re: Bohemia Grand - Soundboard Crack - Followup
#227431 02/23/08 09:52 PM
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George, I don't think I'd be comfortable with a repair. In my opinion, a warranty on such a significant issue should be resolved in a way that leaves the consumer feeling relaxed and confident about the company's intentions. I would feel more comfortable if, after examination, they offered *you* the choice between repair and replacement, but I'd be very uncomfortable with the idea that they should be the ones to make that decision.

Do keep us posted. There's a significant audience watching the resolution of this situation.


Never try to teach a pig to sing. It wastes your time and annoys the pig.

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Re: Bohemia Grand - Soundboard Crack - Followup
#227432 02/23/08 10:07 PM
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Time for a new piano. There simply is no other acceptable option.


Compassion, Love, Strength, Peace, Dignity, Balance, Order
Re: Bohemia Grand - Soundboard Crack - Followup
#227433 02/23/08 10:13 PM
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George,

This is 100% BS on your dealer's part and on the part of Bohemia.

My first Estonia 190 which I fell in love with at the dealership had a small dent in the soundboard that I did not notice at the dealership. Two or three months passed until I noticed it. It was not a crack but just a dent near the rim where someone must have used just a little too much pressure on a clamp or something during the manufacturing process.

I call my dealer (Cordogan's in Chicago) to express my concern with the long term ramifications of this dent. Their response was simply "Whatever you want to do Mark. If you want a different piano, you can come select a new one from inventory or wait until the next shipment arrives". I waited until the next shipment arrived. Six months after I took delivery I went down and fell in love all over again. No questions asked, no charge, I had a new piano in my living a week later.

Look for a PM from me.

If Bohemia will not replace this piano or refund you your money 100% I will join Mik and the Bohemia name and your dealer (yes I know who they are) will be poison for the rest of my life.

I recommend Bohemia to people looking for new pianos as well as Estonia and other brands depending on various factors. I am pretty influential when it comes to pianos when people ask what to buy.

My own Mother-In-Law bought a Bohemia on my recommendation, her playing and hearing for herself and other factors. She insisted that I play it for her more than she played it herself so she could hear the difference in sounds to the other brands on the floor. She then chose to bust her budget and get the Bohemia. She was looking at smaller less expensive new and and even used pianos at the time.

Anyway you should insist on a new piano or a 100% refund.

Nothing else my friend. Nothing else.

Re: Bohemia Grand - Soundboard Crack - Followup
#227434 02/23/08 10:49 PM
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I'd let the dealer take the piano and have good faith that it will be rectified. The piano world operates very slowly and very deliberately -- dealing as it does with 300-year old technology.

I trust that this will all come out to your satisfaction.


Full-Time Music/Entrepreneurship Major: (Why not compose music AND businesses?)
Former Piano Industry Professional
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Re: Bohemia Grand - Soundboard Crack - Followup
#227435 02/23/08 11:03 PM
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Gosh George,

i surely hope that Bohemia just replaces your piano. i realize that it may not be quite like yours, in that all pianos have their own character and soul. There are too many unknowns with the acceptance of that piano repaired, as replacement. If it turns out the repair is lasting and will not devalue the piano that is one thing, but you will not know that for many years.

I encourage you to contact Bohemia directly. Perhaps the representative for American sales is familiar with Piano World. I cannot imagine any other solution except a dollar amount refunded to you so you can make your own choice and perhaps chose a tested piano.

I'm very sorry you have to deal with it. I think this dramatic of a flaw is a first, at least in my book.

Please keep us posted on developments. I know how excited you were to purchase that beautiful piano.


Kenny... this is no time to crack jokes. eek


accompanist/organist.. a non-MTNA teacher to a few

love and peace, Õun (apple in Estonian)
Re: Bohemia Grand - Soundboard Crack - Followup
#227436 02/23/08 11:05 PM
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George, if I had just purchased a piano a year ago, and took care of it in the manner it sounds like you have, and it developed a problem like this, I'd be very unhappy. If the soundboard developed one small crack, I'd grouse about it but accept a shim/repair as necessary - but for three distinct cracks so soon, I'd expect either a new soundboard, or a completely new piano from the manufacturer. I hope that the manufacturer deals honestly and fairly with you. I don't know anything about this particular manufacturer, but I hope they realize the potential effect - good or bad - that having your problem discussed on as widely read a piano forum as this could have on the company's reputation. Let's hope they do the right thing.

Re: Bohemia Grand - Soundboard Crack - Followup
#227437 02/24/08 01:02 AM
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simply not acceptable. its their good name on the line.

if need be i will turn to the local dealers and enquire as to their policy in such a case.

u want to sell pianos...? first be a mensch.


"I don't know much about classical music. For years I thought the Goldberg Variations were something Mr. and Mrs. Goldberg did on their wedding night." Woody Allen
Re: Bohemia Grand - Soundboard Crack - Followup
#227438 02/24/08 01:16 AM
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George, I would not be comfortable with a repair. Three cracks within a year?? No, that calls for a replacement. I've heard such good things about this company, I sure hope they come through on this. Their name is on the line, IMO.


~ Jodi
Re: Bohemia Grand - Soundboard Crack - Followup
#227439 02/24/08 02:08 AM
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Wow, George. These cracks would freak me out too. I hope you can get this matter resolved to your satisfaction.

smile Jodi

Re: Bohemia Grand - Soundboard Crack - Followup
#227440 02/24/08 02:45 AM
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Quote
Originally posted by Jodi_G:
George, I would not be comfortable with a repair. Three cracks within a year?? No, that calls for a replacement. I've heard such good things about this company, I sure hope they come through on this. Their name is on the line, IMO.
Yes, second that.

Sophia

Re: Bohemia Grand - Soundboard Crack - Followup
#227441 02/24/08 03:28 AM
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As someone who will be in the market for a new grand in the next couple years, and who has played and liked Bohemias, you can bet I'm following this thread very closely.

They should definitely replace the piano. One crack? OK, try to repair it. One crack in one year? Replace it. Three cracks in one year? Forget about it. It's a no-brainer.

Good luck, and like I said, I will be following this one.

By the way, I wouldn't be too bothered by the upright as a loaner.

Re: Bohemia Grand - Soundboard Crack - Followup
#227442 02/24/08 03:37 AM
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While we sometimes engage in Walter Mitty fantasies about how much impact this board has on the piano industry, the fact is that having a good name on the board can help sell pianos. Witness the Estonia sales that were consumated because of a loud and vocal following on PianoWorld.

M&H also comes to mind as a board favorite, and the sales that fed off of advice to give the brand a test-drive.

Hey, I even know of a guy who probably helped sell a Nordiska, or two. wink

I've suggested Bohemia to people looking for good value and an alternative to the Japanese. Their uprights have been particulary good, and they are also a favorite recommendation by a former R-K dealer at Piano Facts.

My personal opinion would lead me to be hopeful that Bohemia will do the right thing, and make the customer happy....after all, George has probably helped them sell a Bohemia, or two...


TNCR. Over 20 years. Over 2,000,000 posts. And a new site...

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Re: Bohemia Grand - Soundboard Crack - Followup
#227443 02/24/08 04:25 AM
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As a generality, sound board cracks are no big deal. Well, if the sound board in question is at least 50 years old, maybe. :rolleyes:

George, I'm in the camp that says they need to replace your piano. There's no reasonable excuse for a one year-old piano to have developed the cracks your photos show - no good reason at all. It has to be a defect that warrants replacement instead of repair.

Having been in the customer service business, I know how much long term good will [and therefore profit] is sown by keeping the customer happy. Anyone with half a brain would realize you could never look at your piano in the same light again, regardless of the extent of any repair effected on it. And that shift in perception is for all the right reasons.

I hope for the best for you, George.


Happiness is a freshly tuned piano.
Jim Boydston, proprietor, No Piano Left Behind - technician
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Re: Bohemia Grand - Soundboard Crack - Followup
#227444 02/24/08 04:51 AM
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Michael:
You might be able to live with one shimmed crack to keep the sound you love - but three? No way. Your choice of new piano is the only acceptable resolution.

Indeed. I sincerely hope that the manufacturer/distributor takes on its/their responsibilities and replaces the piano toot sweet. They can recondition/rebuild it in their own time and then sell it for what it's worth, rather than the client (who paid 'new piano' money) having to take the fall for what is obviously an instrument with an inherent instability, at least as it is now.

Michael B.


There are two rules to success in life: Rule #1. Don't tell people everything you know.
Re: Bohemia Grand - Soundboard Crack - Followup
#227445 02/24/08 07:37 AM
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Quote
Originally posted by Jolly:
While we sometimes engage in Walter Mitty fantasies about how much impact this board has on the piano industry, the fact is that having a good name on the board can help sell pianos. Witness the Estonia sales that were consumated because of a loud and vocal following on PianoWorld.

M&H also comes to mind as a board favorite, and the sales that fed off of advice to give the brand a test-drive.

Hey, I even know of a guy who probably helped sell a Nordiska, or two. wink

I've suggested Bohemia to people looking for good value and an alternative to the Japanese. Their uprights have been particulary good, and they are also a favorite recommendation by a former R-K dealer at Piano Facts.

My personal opinion would lead me to be hopeful that Bohemia will do the right thing, and make the customer happy....after all, George has probably helped them sell a Bohemia, or two...
Good points.

We know for sure about hundreds of pianos purchased with advice from here. But there are what? Over 25,000 REGISTERED users on this board. That does not include all the people who come and look for advice, find it and never register or make a post. How many other purchases are influenced that way? I think itis very likely to be more than the ones we know of.

Edit: Make that 29,841 registered users!


Michael

====

He is so solemn, detached and uninvolved he makes Mr. Spock look like Hunter S. Thompson at closing time.'
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