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I was thinking the same thing about the socket being a done deal at the moment; it's obviously too late in the day for a redesign, so anything solution will be a patch. Just wish it hadn't started that way in the first place. Maybe an 800NX (or similar) will surface in a year or so's time with a 3-pin creeping back in. And maybe back on the other side.

Good point about the adapter getting knocked. Some companies do it in a small (20cm) lead, which might be more preferable

Spring covers over the XLRs will be annoying (I'm guessing), as it would make confined setup harder. Struggling to see what else they can do, unless there's talk of replacing the output board with something that contains voltage protection on it...

I'm sure they'll change back to a 3 pin on the next version, as will have been severely burnt by this experience.

I pretty confident they will want to come up with a solution that is easily fitted, maybe even by the end user. Having to open the keyboard up to replace something internally would be a very costly option, and a real pain for users, as it will likely have to go back to the dealer for a period to be done.

I personally don't have an issue with how it is now, as I wouldn't let anyone else set up my keyboard. But just to be sure, I have inserted a couple of rubber XLR bungs, which I remove when plugging in the XLR's.

I really feel the pain for Roland on this one, as the difference in cost between a C7 & C13 male power connector would have been negligible.

Live Set/Layer Edit short-cut.

There may be a very good reason why Roland haven't provided the following feature for quickly editing the layer/zone tones on the RD-800 (probably RD-700GX & RD-700NX too), but I can't figure out why it's not provided.

When in a 'Live Set', or when 2 or more tones have been manually layered, the up/down cursor buttons remain disabled in the home screen.
It's only once user presses 'Live Set Edit' > 'Layer Edit' that the cursor buttons can be used to select the layer/zone to edit the tone.

Why can't the up/down cursor buttons be used from the home screen to quickly hi-light the layer/zone, for the tone to then be edited with the dial or buttons, without having to go through the 'Live Set Edit' menu?
In the case of the original RD-700, a single right cursor press takes you straight to the layer edit.

Still no sign of the replacement parts to address the safety issue, these were anticipated a month ago.
Have any RD-800 owners received anything other that e-mails or letters?

Nothing here. I was told a month ago a solution was on its way. Plus, the email said they would be sending me a "gift" for my inconvenience.... WTF could that be I have no idea. An Integra would be a nice gift

Im starting to wonder if the hesitation is that they are contemplating a full recall. Maybe the attorneys are thinking that an adapter-like-fix will not "legally" suffice. I'm just speculating.

Regardless, I have been happily using my RD800 at every gig without issue.

Following an e-mail received from Roland UK advising that the fix using a replacement power cord and clamp now being approved, I asked them to clarify if the new mains lead could be detached from the keyboard to allow for transportation.

I have had received clear confirmation from Roland UK that the new cable is permanently fixed to the keyboard.

This presents 2 major issues;

1. When moving this 22 kg keyboard around, there will be a trailing lead, with a wall plug on the end. This presents its own set of risks, and makes set-up more difficult, which is why all keyboards of this class have detachable leads. Having the power lead permanently attached to the keyboard will make it akin to moving a CRT TV with a captive mains lead. It was tricky enough, without that lead trailing behind trying to trip you up.

2. As the lead is now going to share the keybag or case in which the keyboard is transported, it is likely that the wall plug will cause some damage to the instrument.

Maybe the lead is detachable by removing a couple of screws securing the clamp, but as Roland won't say (maybe for legal reasons), I'm not going to take the risk, and going to decline their proposed fix, as I consider it impractical for a keyboard of this size.

Whilst I love my RD-800, I think the whole safety fiasco is an overreaction, and the fix not thought through.

This sounds like the "fix" presents more actual danger. My first thought was to snip the cord near the clamp and put a C14 (kettle) plug on the end. Nothing to trip on and less to clatter and scratch.

The problem with that idea is if you attempt to get it repaired under the warranty, cutting the attached cable may constitute an unauthorised modification, invalidating the warranty.

I'm trying to find out from Roland UK if not having the modification carried out also invalidates the warranty.

If it does, I have 3 choices;

1. Live with a permanently attached mains cable (which I don't want), and the warranty extended to 5 years.
2. Keeping the keyboard, with no attached cable, and no warranty.
3. Return it, requesting a full refund.

Given that it's a stage piano by nature, anything that serves as a potential hazard while you're moving it is a bit scary (and potentially questionable whether it's fit for purpose). Could they be held accountable if the fixed trailing lead causes an accident (slim chance, but somebody might try). Given that the solution can be more damaging than the initial problem, I'd be interested in Roland's response to you.

Either way, it looks like it's officially back on sale now (in the UK at least). Andertons, who were earlier listing it as out of stock now have 10+ in with one day delivery. The text is the same as before though (I think).

The Roland UK site still has the same recall notice on it.

Mine is being delivered tomorrow (uk) - yay. Not getting the cm-220 until July though. I know what I'll be doing tomorrow night

Tim

Geez, if I already owned an RD800 I would stick with the old "dangerous" power socket and not send it in for the repair. No way I want something hanging out of my keyboard when trying to move it or put it in a roadcase or bag. That represents a far greater danger than the socket ever did. This new "solution" totally sucks. The big question is: does Roland honour the warranty if you DON'T send it in for modification?

To fix a chord permanently to the DP, is insane! Who's thinking this is a good idea at Roland?

Agree. I would never send my RD800 if for that fix. I would only consider if they replaced mine with a new RD800 with a C14. But that would be a full blown recall which I doubt would ever happen. However, a class action lawsuit can keep this matter going for years if owners aren't satisfied with this fix. What a mess.

Their attorneys. Not musicians thats for sure.

Wow ! I don't think I can recall a "Pro" keyboard in all my years of buying electronic keyboards (46 years), one that is portable, that has had a non-detachable power cord. That's kinda nuts imo.

I wonder if this applies to just the European market or all US models too.

Even though if I purchased an RD800, it would be primarily for home use , with the very occasional solo gig (because of the drum features) - having that feature would be huge factor in swaying me against buying one.

I had a Jupiter 8 back in the day. Did that have a non-detachable power cord by any chance ? That's the only one , scanning my memory banks, that might've.

I think we should wait for Jay to confirm this point before criticising Roland's solution.

James
x

Amen. I've been thinking this all along, that we're seeing a lot of criticism based so far on hearsay evidence, without a link to any official site corroborating the "fix" without hearing from a Roland representative on this site. Let's not be hasty to judge!

What's the fun in that?

Really..The 800 has been for out 6 months. There's how many pages in multiple threads here and KC discussing it ad nauseam. Along with all the videos posted. We all know what it sounds and plays like - or at least the majority of people that come here. It's a nice board.

So yeah, hopefully they'll have a fix that doesn't involve a permanent power cord. But this certainly qualifies as having the potential to have fairly ominous consequences.



In the meantime...what else do we have to talk about ?

We could talk Baseball- hey about my STL Cardinals ...are they stiffing big time right now or what ?!

And the season's a third over and we still can't get Dodger games on cable tv here in LA due the impasse between the Dodgers and Time Warner Cable/Sports net..

We could talk about Donald Sterling but that's old news..

http://www.bbc.com/worldcup

Oh yes!