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#2226161 02/05/14 05:56 AM
Joined: Jan 2013
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Romek Offline OP
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Hello,
I noticed recently some squeaking noises coming from C6 and F3 keys. My piano is new (I bought it 6 months ago) and it was only tuned once, a couple of weeks after the delivery. Next tuning is scheduled for March / April when the heating period will come to an end. Should I wait for the scheduled tunig and regulation or ask the tech to do it now?

Many thanks in advance.
Romek

Last edited by Romek; 02/05/14 05:59 AM.

W. Hoffmann V120/Vario
KAWAI ES-8
Romek #2226175 02/05/14 07:12 AM
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It's purely a consideration of cost. If you will let the tech come now he will fix it. If you let the tech do it when he's tuning your piano anyway it's perhaps cheaper.
It most likely won't do any harm, squeaking keys are very common among new pianos.

Heck, I even squeak at the moment because I haven't played piano for a few days (no access to it).

Last edited by wimpiano; 02/05/14 07:13 AM.
Romek #2226254 02/05/14 10:17 AM
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Call your dealer. This sounds like it should be a warranty issue so it shouldn't be a cost issue. Then again it may also simply work itself out with playing.


Kurt


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Romek #2226261 02/05/14 10:33 AM
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Romek,
If it is the "light" kind of squeaky key sound that can only be heard when the key is moved without letting the hammer strike the strings-it is likely to be the knuckle. Most tech's use a powdered teflon to lube this. Usually enough stays on permanently to make the squeak disappear.

If the action is working well in spite of the noise you could remind the tech when you make the next tuning appt. and get it fixed then.


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Romek #2226273 02/05/14 10:57 AM
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Well, it would be rare if it is a warranty issue. It would appear to be nothing more than the usual "new piano syndrome."

Call your dealer and mention what you are hearing and that it is frustrating. Good dealers will have a tech stop by and fix it as a courtesy, even if the piano does not yet require a full tuning.

A not so good dealer will tell you to "not get your unders in a bundle."

Either way, it will be fixed. Don't panic yet.


Marty in Minnesota

It's much easier to bash a Steinway than it is to play one.
Romek #2226607 02/05/14 09:09 PM
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New piano syndrome, forsooth. Courtesy, warranty, dealer pays, manufacturer pays, not important. New piano is making a sound it shouldn't be and someone above me mentioned cost. It shouldn't cost the OP anything. Call it shop warranty or manufacturers warranty but it's warranty.


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Romek Offline OP
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Originally Posted by Ed McMorrow, RPT
Romek,
If it is the "light" kind of squeaky key sound that can only be heard when the key is moved without letting the hammer strike the strings-it is likely to be the knuckle. Most tech's use a powdered teflon to lube this. Usually enough stays on permanently to make the squeak disappear.

If the action is working well in spite of the noise you could remind the tech when you make the next tuning appt. and get it fixed then.


First of all, thank you all for your replies. Yes, they can be heard before the hammer hits the strings but it seems that these sounds disappear when I slightly move the keys to the left side. It is not a big issue while playing however, when I turn on the silent piano they become annoying. I sent the message to the dealer. Unfortunately, dealer's location is 400 km away and the tech visits Warsaw only once a month. I wait for the dealer's reply.

Update: the dealer contacted me and scheduled the tech's visit for the last week of Feb for extra tuning and regulation. The regulation is covered by the warranty and they will also cover the cost of the tuning smile .
Thank you very much for our help!

Romek

Last edited by Romek; 02/06/14 06:15 AM. Reason: Update

W. Hoffmann V120/Vario
KAWAI ES-8

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