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#2185429 - 11/19/13 11:09 PM Samick QC Issue  
Joined: Jun 2008
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Plowboy Offline
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Plowboy  Offline

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SoCal
I have a Samick Indonesia manufactured Kohler and Campbell KIG-52D 5'2" grand. Some here would call it a POS, and perhaps not be far off. According to Larry Fine it is definitely entry level. It has a nice treble, though. I do enjoy playing it.

My tech came over to tune recently. I asked her to look at the damper pedal, she felt it was very stiff and wanted to adjust it. She needed to remove the pedal lyre to do so. I gave her a hand removing it from the piano.

To make a long story short, somewhere along the line, starting at the factory, proceeding through the dealer and then the movers, before it got to me, two of the four screws that connect the braces running from the bottom of the piano to the back of the pedal lyre had had the heads sheared off. Even more surprising was the ease with which the heads of the two remaining screws popped off.

The kicker: there was a fifth hole drilled into the back of the lyre, just off to the side from one of the sheared off screw shafts where a hardware store black-anodized wood screw had been placed to hold the brace to the lyre.

Somewhere down the line, someone had noticed that two screws had sheared off, but rather than do a proper fix, had jerry-rigged this solution.

Result: I have a pedal lyre with four broken screws, plus a fifth "extra" hole.

Obviously, these screws were defective. This must be one of the areas where manufacturers try to control costs.

We called the dealer and they said to bring it in, they'd take care of it.

The lyre has been at the dealer for close to two weeks. I called today, no word back on how the repair is going. This is a warranty issue, I think, but if they haven't repaired it by tomorrow, I'll go pick it up myself and see if I can have it repaired elsewhere even if I have to pay to do so.

Looks like I picked the wrong week to quit Bach.
[Linked Image]

I need my dampers!



Gary
Essex EUP-111 at the mountains
W. Hoffmann T-122 at the beach
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#2185535 - 11/20/13 08:02 AM Re: Samick QC Issue [Re: Plowboy]  
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Rickster Offline
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Georgia, USA
What a bummer, Gary. I know it makes you wonder if the lyre screws are shoddy, what else on the piano is shoddy.

Maybe the dealer will make it right and get you back on track.

Good luck with it…

Rick


Piano enthusiast and amateur musician: "Treat others the way you would like to be treated". Yamaha C7. YouTube Channel
#2185536 - 11/20/13 08:05 AM Re: Samick QC Issue [Re: Plowboy]  
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I agree with Rickster. The chances that the builder used defective screws for the lyre and not for anything else on the piano seem small.

The best of luck!

#2185551 - 11/20/13 08:51 AM Re: Samick QC Issue [Re: Plowboy]  
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Plowboy Offline
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SoCal
I'm hoping that they tried to only cut corners on non-musical aspects of the piano. Still, not having a damper pedal does effect the musicality of the piano. Slightly!

I'm finding it very frustrating to have work done on any piano. I've given up on finding anyone to repair the dings in my upright in Pasadena. It's been months now and those I call are either complete flakes, can't communicate in English or just not willing to make the drive.

I'll have to go your route, Rickster, and just do the work my own dang self.


Gary
Essex EUP-111 at the mountains
W. Hoffmann T-122 at the beach
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#2185555 - 11/20/13 09:02 AM Re: Samick QC Issue [Re: Plowboy]  
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Minnesota Marty Offline

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Joined: May 2012
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Rochester MN
On the bright side, it's a great opportunity to practice Baroque compositions sans pedale.


Marty in Minnesota

It's much easier to bash a Steinway than it is to play one.
#2185613 - 11/20/13 10:42 AM Re: Samick QC Issue [Re: Plowboy]  
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sophial Offline
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US
Bummer, Gary! Good luck with this and let us know how it comes out.

Sophia

#2185626 - 11/20/13 10:57 AM Re: Samick QC Issue [Re: Plowboy]  
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KurtZ Offline
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The Heart of Screenland
Originally Posted by Plowboy


I'm finding it very frustrating to have work done on any piano. I've given up on finding anyone to repair the dings in my upright in Pasadena. It's been months now and those I call are either complete flakes, can't communicate in English or just not willing to make the drive.



Gary,

If you haven't already, Try calling Tony Hahm at Past Perfect. As a big-time rebuilder, he must have a good cabinet person. Glenn Treibitz at Hollywood Piano may be able to put you on to someone as well.

Kurt


**********************************************************************************************************
Co-owner (by marriage) and part time customer service rep at an electronic musical equipment repair shop.
#2185640 - 11/20/13 11:10 AM Re: Samick QC Issue [Re: Plowboy]  
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Plowboy Offline
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SoCal
Kurt,

Thanks for the tips.


Gary
Essex EUP-111 at the mountains
W. Hoffmann T-122 at the beach
#2185648 - 11/20/13 11:22 AM Re: Samick QC Issue [Re: Plowboy]  
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KurtZ Offline
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The Heart of Screenland
I should add that they're both in shooting distance of pasadena. Tony is in NoHo and Hollywood non-intuitively is in Burbank.

Kurt


**********************************************************************************************************
Co-owner (by marriage) and part time customer service rep at an electronic musical equipment repair shop.
#2185687 - 11/20/13 12:34 PM Re: Samick QC Issue [Re: Plowboy]  
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Rickster Offline
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Georgia, USA
Originally Posted by KurtZ
Try calling Tony Hahm at Past Perfect.

I always enjoyed Tony Hahm's (PianoBroker) comments; very informative and educational. I wonder why he doesn't post here any more?

I tryed to PM him once and ask him and he never responded.

We miss you PB! smile

Rick


Piano enthusiast and amateur musician: "Treat others the way you would like to be treated". Yamaha C7. YouTube Channel
#2186474 - 11/21/13 04:59 PM Re: Samick QC Issue [Re: Plowboy]  
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Plowboy Offline
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At lunch today I picked up the lyre at Field's Pianos in Orange County. The lyre looks really good. Their cabinet guy removed the broken screws, repaired the fifth hole and did a nice job refinishing what needed refinishing. It's better than new. It took a bit longer than I expected, but Field's did it right. A good job takes time. Samick is covering it under warranty.

It's nice to know the concept of customer service hasn't disappeared totally.


Gary
Essex EUP-111 at the mountains
W. Hoffmann T-122 at the beach
#2186520 - 11/21/13 07:04 PM Re: Samick QC Issue [Re: Plowboy]  
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Rickster Offline
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Rickster  Offline
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Georgia, USA
Originally Posted by Plowboy
At lunch today I picked up the lyre at Field's Pianos in Orange County. The lyre looks really good. Their cabinet guy removed the broken screws, repaired the fifth hole and did a nice job refinishing what needed refinishing. It's better than new. It took a bit longer than I expected, but Field's did it right. A good job takes time. Samick is covering it under warranty.

It's nice to know the concept of customer service hasn't disappeared totally.

Congratulations, Gary.

Sounds like a really good outcome to a potentially frustrating situation.

Good customer service goes a long way and then some... smile

Rick


Piano enthusiast and amateur musician: "Treat others the way you would like to be treated". Yamaha C7. YouTube Channel
#2186968 - 11/22/13 04:45 PM Re: Samick QC Issue [Re: Plowboy]  
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Supply Offline
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Vancouver Island, BC, Canada
I have a hunch that the original screws may not necessarily be low quality. What can happen in factories is that the screws are driven into the hardwood using power tools. At too high a speed or too high of a torque setting, either the screw hole can get stripped, or the head/shank can get torqued and twisted. By the third or fourth time the screw has to come out and go back in, it breaks at the weakened spot.
I have heard of this happening on plate screws in some Asian pianos as well.

#2186993 - 11/22/13 05:42 PM Re: Samick QC Issue [Re: Supply]  
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Plowboy Offline
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SoCal
Originally Posted by Supply
By the third or fourth time the screw has to come out and go back in, it breaks at the weakened spot.
I have heard of this happening on plate screws in some Asian pianos as well.


That sounds like a possibility. They all seemed to have sheared at roughly the same spot.

I reassembled everything last night and now have a terrible squeak when depressing the damper pedal. I'm trying to save my poor tech a trip, but might have to have her come to the rescue.


Gary
Essex EUP-111 at the mountains
W. Hoffmann T-122 at the beach

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