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#2157183 - 09/25/13 12:30 AM Edwards string covers (sound reduction kit) slow delivery  
Joined: Oct 2012
Posts: 391
Allan W. Offline
Full Member
Allan W.  Offline
Full Member

Joined: Oct 2012
Posts: 391
Maryland
Anyone order from them recently? Been waiting 2.5 months for my sound reduction kit order ($500) which was charged immediately, and was supposed to ship a month ago. Prodded them a few times with emails but I get slow responses, etc...

Now that I think about it, it's probably not really worth it to keep the noise down for apartment living. I play with the lid down. I can hear my upstairs neighbors all the time (they don't seem to have to go to work), so I was worried about bothering them when playing a lot. I've had my piano for a few months now, haven't heard any neighbors complain. Well, I just moved in and haven't actually met any of them yet anyway. So maybe I don't need it. It is pretty pricy... Thoughts?

http://edwardsstringcovers.com/


1980 Yamaha C7 from Rick Jones (http://imgur.com/a/duLJb)
Kawai MP-10
Previously: 2012 Young Chang Y175, which was quite impressive for the price
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#2157191 - 09/25/13 12:54 AM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Allan W.]  
Joined: Oct 2012
Posts: 391
Allan W. Offline
Full Member
Allan W.  Offline
Full Member

Joined: Oct 2012
Posts: 391
Maryland
Email exhange here: http://i.imgur.com/ywkyDsl.png


1980 Yamaha C7 from Rick Jones (http://imgur.com/a/duLJb)
Kawai MP-10
Previously: 2012 Young Chang Y175, which was quite impressive for the price
#2157286 - 09/25/13 07:37 AM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Allan W.]  
Joined: Jan 2007
Posts: 186
nhpianos Offline
Full Member
nhpianos  Offline
Full Member

Joined: Jan 2007
Posts: 186
NH/US
Try http://dawsonstringcovers.com They've always been very quick for me, and I prefer their covers to Edwards.


Mark Dierauf, RPT
NH Pianos
Piano technician & rebuilder since 1978
www.nhpianos.com
#2158613 - 09/27/13 02:09 PM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Allan W.]  
Joined: Apr 2013
Posts: 422
Carbonblob Offline
Full Member
Carbonblob  Offline
Full Member

Joined: Apr 2013
Posts: 422
Los Angeles, Ca.
Allen W,

had all the same problems as you. took a LOT of emails to get my string cover and it was still messsed up. i really like the owner of dawson and wish i went with him. super good service from him. see if you can cancel and go with dawson. just my opinion, no way i want to start a fight, just stating my experience.............blob


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#2158621 - 09/27/13 02:29 PM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Carbonblob]  
Joined: Jun 2009
Posts: 1,607
4evrBeginR Offline
1000 Post Club Member
4evrBeginR  Offline
1000 Post Club Member

Joined: Jun 2009
Posts: 1,607
California
No experiece with Edwards, but Clark Dawson is very responsive and answers his emails. We got our string covers in a few days after ordering. I normally don't bother to write testimonials, but I did write one for Clark because of his great customer service. Wait a minute, I guess I did it again. Hint, if you buy through your RPT, you get a much better price (if your RPT doesn't resell to you with mark-up).

Two months these days is just too long. That might have been typical 20-30 years ago. I heard recently that Google is launching a same-day shopping service for the San Francisco Bay Area to compete with Amazon's next-day service. Merchants need to understand if they put themselves on the Internet (have a website), then customer expectation is that they could operate with the speed of the 21st century.


Art is never finished, only abandoned. - da Vinci
#2158625 - 09/27/13 02:35 PM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Allan W.]  
Joined: Jun 2003
Posts: 25,049
BDB Offline
Yikes! 10000 Post Club Member
BDB  Offline
Yikes! 10000 Post Club Member

Joined: Jun 2003
Posts: 25,049
Oakland
You should always pay by credit card, and dispute the bill if you have not received the goods.


Semipro Tech
#2158651 - 09/27/13 03:35 PM Re: Edwards string covers (sound reduction kit) slow delivery [Re: BDB]  
Joined: Jun 2009
Posts: 1,607
4evrBeginR Offline
1000 Post Club Member
4evrBeginR  Offline
1000 Post Club Member

Joined: Jun 2009
Posts: 1,607
California
Yeah, and I would say that's another reason to buy through your RPT. My RPT comes to my house five times a year. Always best to buy through someone you know and trust. Of course, with Dawson it's not an issue.


Art is never finished, only abandoned. - da Vinci
#2158824 - 09/27/13 10:28 PM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Allan W.]  
Joined: Nov 2006
Posts: 4,464
Mark... Offline
4000 Post Club Member
Mark...  Offline
4000 Post Club Member

Joined: Nov 2006
Posts: 4,464
Jersey Shore
How much lower is the volume using these covers?

#2158832 - 09/27/13 11:19 PM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Mark...]  
Joined: Jun 2009
Posts: 1,607
4evrBeginR Offline
1000 Post Club Member
4evrBeginR  Offline
1000 Post Club Member

Joined: Jun 2009
Posts: 1,607
California
None.


Art is never finished, only abandoned. - da Vinci
#2158884 - 09/28/13 01:58 AM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Allan W.]  
Joined: Jun 2013
Posts: 1,365
BornInTheUSA Offline
1000 Post Club Member
BornInTheUSA  Offline
1000 Post Club Member

Joined: Jun 2013
Posts: 1,365
Good timing, I was just thinking about buying one of these (string cover, not the sound reduction). I'll look around to see who's selling Dawson's around here. I don't want my piano to get all dusty or even worse, gunky (I know that may take years but...).


#2176953 - 11/04/13 02:01 PM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Allan W.]  
Joined: Apr 2010
Posts: 2,705
gnuboi Offline
2000 Post Club Member
gnuboi  Offline
2000 Post Club Member

Joined: Apr 2010
Posts: 2,705
USA
The bottom baffles came relatively quick and came with a utility knife in case I needed to make modifications. However, it did take Ms. Edwards a few weeks to finish and ship my top foam pad. It came in a long box tied into a roll by a nice strip of the same wool felt material as the foam pad cover.

Keep calling/emailing her...


#2176967 - 11/04/13 02:36 PM Re: Edwards string covers (sound reduction kit) slow delivery [Re: Allan W.]  
Joined: Sep 2006
Posts: 3,919
Supply Offline
3000 Post Club Member
Supply  Offline
3000 Post Club Member

Joined: Sep 2006
Posts: 3,919
Vancouver Island, BC, Canada
Another good source to consider is
Barnes String Covers


Moderated by  Ken Knapp, Piano World 

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