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Sherman Clay ( They should be out of business)
#2107536 06/24/13 11:52 PM
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Sherman Clay in Bellevue Wa. treated me like [censored]. They told me to come back in and hr. to play the piano they were previewing the piano for someone. I came back in and hr. and I wanted to seat down and play a Steinway they told me they would not let me sit down and play one unless I was going to buy one. I told the sales women she was rude and walked out. Wrote a letter to Steinway in New York and got a call and a letter of apology. No reply from Sherman Clay. Sherman Clay going out of business is great news and I hope I was to blame. There are alot more places to buy a piano these days than just a store with rude people.

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Re: Sherman Clay ( They should be out of business)
1bigbird #2107543 06/25/13 12:05 AM
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That's too bad. I was travelling for a conference and stopped by the Sherman Clay in San Francisco earlier this year and they didn't mind me playing on the Steinways for an hour despite my newbish playing and lack of intent to buy a piano. Of course it doesn't seem like many people visit the stores in the middle of a weekday.


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Re: Sherman Clay ( They should be out of business)
1bigbird #2107548 06/25/13 12:11 AM
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Insulting your customers is a good way to go out of business.

I've been to both Steinway Galleries in Los Angeles, and Field's in Orange County have always been welcomed and been free to play any piano. Very nice folks at Steinway, IMO.


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Re: Sherman Clay ( They should be out of business)
1bigbird #2107580 06/25/13 01:08 AM
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Sherman/Clay has not had a Bellevue WA store for at least three years. It took you that long to complain?


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Re: Sherman Clay ( They should be out of business)
Ed McMorrow, RPT #2107590 06/25/13 01:27 AM
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Originally Posted by Ed McMorrow, RPT
Sherman/Clay has not had a Bellevue WA store for at least three years. It took you that long to complain?


I was thinking the same thing but thought I would wait to hear from others.


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Re: Sherman Clay ( They should be out of business)
Rod Verhnjak #2107609 06/25/13 02:33 AM
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Originally Posted by Rod Verhnjak
Originally Posted by Ed McMorrow, RPT
Sherman/Clay has not had a Bellevue WA store for at least three years. It took you that long to complain?


I was thinking the same thing but thought I would wait to hear from others.


That's what I thought, also. However, I did hear similar stories from when they were around.

Re: Sherman Clay ( They should be out of business)
beethoven986 #2107659 06/25/13 07:06 AM
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Originally Posted by beethoven986
Originally Posted by Rod Verhnjak
Originally Posted by Ed McMorrow, RPT
Sherman/Clay has not had a Bellevue WA store for at least three years. It took you that long to complain?


I was thinking the same thing but thought I would wait to hear from others.


That's what I thought, also. However, I did hear similar stories from when they were around.


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Re: Sherman Clay ( They should be out of business)
1bigbird #2107869 06/25/13 02:31 PM
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"...Wrote a letter to Steinway in New York and got a call and a letter of apology..."

Yet you're still not happy. I wonder what it would take? I have a feeling that those inner fires of fury would still be roasting you; no matter if you were declared King of the World, there would be something wrong with that, too.

It seems to me that the company did all that they reasonably should. I hope you feel better soon.

If it helps, the salesperson or manager probably got a call and a letter, too--- of a different kind. And the conversation was handled, as it should be, away from customers' eyes.

Last edited by Jeff Clef; 06/26/13 01:20 AM.

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Re: Sherman Clay ( They should be out of business)
1bigbird #2107906 06/25/13 03:50 PM
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Maybe needs a witch doctor and a voodoo doll to put the whammy on them!


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Re: Sherman Clay ( They should be out of business)
1bigbird #2107976 06/25/13 05:10 PM
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Quote

That's what I thought, also. However, I did hear similar stories from when they were around.


Not from me.

Gary Egger treated me very well when visiting there!!

Gary, where the heck are you??

Norbert grin

Last edited by Norbert; 06/25/13 05:11 PM.

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Re: Sherman Clay ( They should be out of business)
Ed McMorrow, RPT #2108133 06/25/13 10:00 PM
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Rod,

"Bigbird1" didn't say WHEN he had this bad experience at Sherman Clay. However, Sherman Clay's closing is current news, and news of the closing might have reminded him of that bad experience some years ago.

Re: Sherman Clay ( They should be out of business)
1bigbird #2108144 06/25/13 10:44 PM
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The Bellevue store was pretty bad when it was in business. The Seattle store isn't much better. Classical pianos in Bellevue is awesome though.

Re: Sherman Clay ( They should be out of business)
KillerCharlie #2108172 06/26/13 12:23 AM
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Yes, the guys at Classic Piano are the nicest and most well informed. Their tech also does the best work. I enjoy visiting them very much.

Re: Sherman Clay ( They should be out of business)
1bigbird #2108399 06/26/13 01:27 PM
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Gary moved to SF

Re: Sherman Clay ( They should be out of business)
1bigbird #2108750 06/26/13 09:49 PM
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I went to the one in Phoenix a bunch of times, before they went under a couple of years ago. They always seemed nice and pleasant enough to me. And I made it clear up front that I was not buying.

Last edited by James Scott; 06/26/13 09:51 PM. Reason: spelling

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