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Sherman Clay ( They should be out of business) #2107536
06/24/13 11:52 PM
06/24/13 11:52 PM
Joined: Nov 2008
Posts: 107
everett wa
1
1bigbird Offline OP
Full Member
1bigbird  Offline OP
Full Member
1

Joined: Nov 2008
Posts: 107
everett wa
Sherman Clay in Bellevue Wa. treated me like [censored]. They told me to come back in and hr. to play the piano they were previewing the piano for someone. I came back in and hr. and I wanted to seat down and play a Steinway they told me they would not let me sit down and play one unless I was going to buy one. I told the sales women she was rude and walked out. Wrote a letter to Steinway in New York and got a call and a letter of apology. No reply from Sherman Clay. Sherman Clay going out of business is great news and I hope I was to blame. There are alot more places to buy a piano these days than just a store with rude people.

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Re: Sherman Clay ( They should be out of business) [Re: 1bigbird] #2107543
06/25/13 12:05 AM
06/25/13 12:05 AM
Joined: Oct 2012
Posts: 392
Maryland
Allan W. Offline
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Allan W.  Offline
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Joined: Oct 2012
Posts: 392
Maryland
That's too bad. I was travelling for a conference and stopped by the Sherman Clay in San Francisco earlier this year and they didn't mind me playing on the Steinways for an hour despite my newbish playing and lack of intent to buy a piano. Of course it doesn't seem like many people visit the stores in the middle of a weekday.


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Re: Sherman Clay ( They should be out of business) [Re: 1bigbird] #2107548
06/25/13 12:11 AM
06/25/13 12:11 AM
Joined: Jun 2008
Posts: 2,907
SoCal
Plowboy Offline

2000 Post Club Member
Plowboy  Offline

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Joined: Jun 2008
Posts: 2,907
SoCal
Insulting your customers is a good way to go out of business.

I've been to both Steinway Galleries in Los Angeles, and Field's in Orange County have always been welcomed and been free to play any piano. Very nice folks at Steinway, IMO.


Gary
Essex EUP-111 at the mountains
W. Hoffmann T-122 at the beach
Re: Sherman Clay ( They should be out of business) [Re: 1bigbird] #2107580
06/25/13 01:08 AM
06/25/13 01:08 AM
Joined: Dec 2012
Posts: 5,178
Seattle, WA USA
E
Ed McMorrow, RPT Offline
5000 Post Club Member
Ed McMorrow, RPT  Offline
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Joined: Dec 2012
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Seattle, WA USA
Sherman/Clay has not had a Bellevue WA store for at least three years. It took you that long to complain?


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Re: Sherman Clay ( They should be out of business) [Re: Ed McMorrow, RPT] #2107590
06/25/13 01:27 AM
06/25/13 01:27 AM
Joined: Apr 2006
Posts: 3,750
Vancouver B.C. Canada
Rod Verhnjak Offline
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Rod Verhnjak  Offline
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Vancouver B.C. Canada
Originally Posted by Ed McMorrow, RPT
Sherman/Clay has not had a Bellevue WA store for at least three years. It took you that long to complain?


I was thinking the same thing but thought I would wait to hear from others.


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Re: Sherman Clay ( They should be out of business) [Re: Rod Verhnjak] #2107609
06/25/13 02:33 AM
06/25/13 02:33 AM
Joined: Jan 2009
Posts: 3,489
B
beethoven986 Offline
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beethoven986  Offline
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Joined: Jan 2009
Posts: 3,489
Originally Posted by Rod Verhnjak
Originally Posted by Ed McMorrow, RPT
Sherman/Clay has not had a Bellevue WA store for at least three years. It took you that long to complain?


I was thinking the same thing but thought I would wait to hear from others.


That's what I thought, also. However, I did hear similar stories from when they were around.

Re: Sherman Clay ( They should be out of business) [Re: beethoven986] #2107659
06/25/13 07:06 AM
06/25/13 07:06 AM
Joined: Mar 2008
Posts: 3,001
Northern VA, U.S.
ClsscLib Offline

Unobtanium Supporter until Jun 020 2020
ClsscLib  Offline

Unobtanium Supporter until Jun 020 2020


Joined: Mar 2008
Posts: 3,001
Northern VA, U.S.
Originally Posted by beethoven986
Originally Posted by Rod Verhnjak
Originally Posted by Ed McMorrow, RPT
Sherman/Clay has not had a Bellevue WA store for at least three years. It took you that long to complain?


I was thinking the same thing but thought I would wait to hear from others.


That's what I thought, also. However, I did hear similar stories from when they were around.


Darwin was right.


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Re: Sherman Clay ( They should be out of business) [Re: 1bigbird] #2107869
06/25/13 02:31 PM
06/25/13 02:31 PM
Joined: Oct 2008
Posts: 4,829
San Jose, CA
Jeff Clef Offline
4000 Post Club Member
Jeff Clef  Offline
4000 Post Club Member

Joined: Oct 2008
Posts: 4,829
San Jose, CA
"...Wrote a letter to Steinway in New York and got a call and a letter of apology..."

Yet you're still not happy. I wonder what it would take? I have a feeling that those inner fires of fury would still be roasting you; no matter if you were declared King of the World, there would be something wrong with that, too.

It seems to me that the company did all that they reasonably should. I hope you feel better soon.

If it helps, the salesperson or manager probably got a call and a letter, too--- of a different kind. And the conversation was handled, as it should be, away from customers' eyes.

Last edited by Jeff Clef; 06/26/13 01:20 AM.

Clef

Re: Sherman Clay ( They should be out of business) [Re: 1bigbird] #2107906
06/25/13 03:50 PM
06/25/13 03:50 PM
Joined: Jun 2003
Posts: 27,427
Oakland
B
BDB Offline
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BDB  Offline
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B

Joined: Jun 2003
Posts: 27,427
Oakland
Maybe needs a witch doctor and a voodoo doll to put the whammy on them!


Semipro Tech
Re: Sherman Clay ( They should be out of business) [Re: 1bigbird] #2107976
06/25/13 05:10 PM
06/25/13 05:10 PM
Joined: Jul 2001
Posts: 15,461
Surrey, B.C.
Norbert Offline
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Norbert  Offline
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Posts: 15,461
Surrey, B.C.
Quote

That's what I thought, also. However, I did hear similar stories from when they were around.


Not from me.

Gary Egger treated me very well when visiting there!!

Gary, where the heck are you??

Norbert grin

Last edited by Norbert; 06/25/13 05:11 PM.

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Re: Sherman Clay ( They should be out of business) [Re: Ed McMorrow, RPT] #2108133
06/25/13 10:00 PM
06/25/13 10:00 PM
Joined: Mar 2013
Posts: 1,269
Richmond, Virginia
A
Almaviva Offline
Bronze Subscriber
Almaviva  Offline
Bronze Subscriber
A

Joined: Mar 2013
Posts: 1,269
Richmond, Virginia
Rod,

"Bigbird1" didn't say WHEN he had this bad experience at Sherman Clay. However, Sherman Clay's closing is current news, and news of the closing might have reminded him of that bad experience some years ago.

Re: Sherman Clay ( They should be out of business) [Re: 1bigbird] #2108144
06/25/13 10:44 PM
06/25/13 10:44 PM
Joined: Oct 2009
Posts: 142
K
KillerCharlie Offline
Full Member
KillerCharlie  Offline
Full Member
K

Joined: Oct 2009
Posts: 142
The Bellevue store was pretty bad when it was in business. The Seattle store isn't much better. Classical pianos in Bellevue is awesome though.

Re: Sherman Clay ( They should be out of business) [Re: KillerCharlie] #2108172
06/26/13 12:23 AM
06/26/13 12:23 AM
Joined: Apr 2013
Posts: 1,906
guess where in CA and WA
laguna_greg Offline
1000 Post Club Member
laguna_greg  Offline
1000 Post Club Member

Joined: Apr 2013
Posts: 1,906
guess where in CA and WA
Yes, the guys at Classic Piano are the nicest and most well informed. Their tech also does the best work. I enjoy visiting them very much.


Laguna Greg

1919 Mason & Hamlin AA
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Re: Sherman Clay ( They should be out of business) [Re: 1bigbird] #2108399
06/26/13 01:27 PM
06/26/13 01:27 PM
Joined: Mar 2006
Posts: 733
Fairfield County, CT
BoseEric Offline
500 Post Club Member
BoseEric  Offline
500 Post Club Member

Joined: Mar 2006
Posts: 733
Fairfield County, CT
Gary moved to SF

Re: Sherman Clay ( They should be out of business) [Re: 1bigbird] #2108750
06/26/13 09:49 PM
06/26/13 09:49 PM
Joined: Aug 2009
Posts: 164
Phoenix, AZ
C
Chloe J. Scott Offline
Full Member
Chloe J. Scott  Offline
Full Member
C

Joined: Aug 2009
Posts: 164
Phoenix, AZ
I went to the one in Phoenix a bunch of times, before they went under a couple of years ago. They always seemed nice and pleasant enough to me. And I made it clear up front that I was not buying.

Last edited by James Scott; 06/26/13 09:51 PM. Reason: spelling

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