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#2072304 - 04/27/13 05:26 PM How to Charge for Cancellation-full price or half price?  
Joined: Nov 2011
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P.M. Offline
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Not sure what to do on this one, just had a student cancel because they forgot to cancel and were outside playing, etc. I told them I would charge, did not say how much yet. Do I charge half or all of the lesson?

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#2072307 - 04/27/13 05:31 PM Re: How to Charge for Cancellation-full price or half price? [Re: P.M.]  
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Polyphonist Online content
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Polyphonist  Online Content
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New York City
Full price.


Regards,

Polyphonist
#2072324 - 04/27/13 06:08 PM Re: How to Charge for Cancellation-full price or half price? [Re: P.M.]  
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pianopaws Offline
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Do you have a studio policy sheet that addresses issues such as this? If not, it might be a good idea.


M.M., Piano performance and pedagogy
Member, MTNA and NCMTA
#2072362 - 04/27/13 07:00 PM Re: How to Charge for Cancellation-full price or half price? [Re: P.M.]  
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Minniemay Offline
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Full price. Not your fault they forgot.


B.A., Piano, Piano Pegagogy, Music Ed.
M.M., Piano
#2072400 - 04/27/13 08:12 PM Re: How to Charge for Cancellation-full price or half price? [Re: P.M.]  
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Bluoh Offline
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To prevent this from happening again in the future, a studio policy sheet would be useful. (I think most teachers here would suggest full price.)

Personally, I think it depends on the student/parent; if it's their first time missing their lesson, and they've been with me for a long time, then sometimes I let it slide and just charge less. I do have a studio policy written out but there are exceptions to everything in my book (although I make sure that very few people know about the exceptions).

#2072401 - 04/27/13 08:14 PM Re: How to Charge for Cancellation-full price or half price? [Re: Minniemay]  
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Barb860 Offline
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Originally Posted by Minniemay
Full price. Not your fault they forgot.


Absolutely! Recently I had a parent of two students call me 2 hours after lessons her kids were scheduled for. They forgot to come to the lessons. Mom asked if I would "credit her for the no-shows". No.


Piano Teacher
#2072470 - 04/27/13 10:24 PM Re: How to Charge for Cancellation-full price or half price? [Re: P.M.]  
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Morodiene Offline
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Morodiene  Offline
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If this is the first time, you may have a serious talk with them and state that your policy is to charge them for no-shows. However, you can let it slide, but in the future you will have to charge them for the time you were there ready to teach.

If this is not the first time, then charge them for the full lesson.


private piano/voice teacher FT

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#2072524 - 04/27/13 11:44 PM Re: How to Charge for Cancellation-full price or half price? [Re: P.M.]  
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Peter K. Mose Offline
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"They forgot to cancel and were outside playing" suggests other problems you will have to consider, either now or in the bigger picture of your teaching studio. It suggests you are dealing with students who are not committed to learning the piano, don't take you seriously, and feel they can miss lessons at the drop of a hat.

You can charge half for a missed lesson, you can charge two-thirds, you can charge full fare, you can charge double or triple. You can do whatever you wish. Most of us charge full fare, but if you have no explicit studio policy in place to back you up, you might lose a student over this.

You could simply offer to make up the lesson, if you want to be a nice guy this first time.

#2074452 - 04/30/13 06:57 PM Re: How to Charge for Cancellation-full price or half price? [Re: P.M.]  
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Bluoh Offline
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Exactly, you have to consider that you might lose a student over this if you don't have a written policy to back you up.

#2074463 - 04/30/13 07:20 PM Re: How to Charge for Cancellation-full price or half price? [Re: P.M.]  
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Stanny Offline
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With a policy, you should consider collecting for the month up front, then if they no-show, you have already been paid. For some reason, it's harder for people to pay for the missed lesson after the fact.


~Stanny~

Independent Music Teacher
Certified Piano Teacher, American College of Musicians
Member: MTNA, NGPT, ASMTA, NAMTA
#2074489 - 04/30/13 08:16 PM Re: How to Charge for Cancellation-full price or half price? [Re: Stanny]  
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Bluoh Offline
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Originally Posted by Stanny
With a policy, you should consider collecting for the month up front, then if they no-show, you have already been paid. For some reason, it's harder for people to pay for the missed lesson after the fact.

It's probably because they know that they're paying full price for a lesson they didn't take. If it's in the policy then it's justified, but it's still hard because we're hard-wired to think that we get something in return when we pay for something. It gets to be like a fine, which none of us like paying for anyways.

#2074600 - 04/30/13 11:30 PM Re: How to Charge for Cancellation-full price or half price? [Re: Bluoh]  
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AaronD Offline
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Up front monthly is a good way to do it if you're pretty solid on a make-up policy or just have none at all. My problem is that some parents always push for make-ups when they miss, and too often, I'm too nice frown. I fit them in when I can, but inevitably, can't fit them all in, then parents end up thinking I owe them or like Bluoh said, I'm fining them...I need to be more strict/clear with that.


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