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#2071823 - 04/26/13 10:03 PM Steinway S (1952) bad recondition job  
Joined: Feb 2010
Posts: 7
bhope Offline
Junior Member
bhope  Offline
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Joined: Feb 2010
Posts: 7
Has anyone experienced a poor recondition job by reputable dealer? Now my piano has twang in the lower register and loose keys. Also poor voicing. What to do? I am bewildered!

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#2071825 - 04/26/13 10:11 PM Re: Steinway S (1952) bad recondition job [Re: bhope]  
Joined: May 2001
Posts: 1,372
Eric Gloo Offline
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Eric Gloo  Offline
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Joined: May 2001
Posts: 1,372
Richfield Springs, New York
Have you addressed the dealer with your concerns?


Eric Gloo
Piano Technician
Certified Dampp-Chaser Installer
Richfield Springs, New York
#2071829 - 04/26/13 10:19 PM Re: Steinway S (1952) bad recondition job [Re: Eric Gloo]  
Joined: Feb 2010
Posts: 7
bhope Offline
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bhope  Offline
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Posts: 7
Yes. They sent out a tech to tune it, saying that it was fine at the shop, that it would never be a "new" piano. However, I reported that it was not in this condition when I sent it over for the cleaning and reconditioning. Now the action is loose, the base is terribly twangy, the voicing is unbalanced. It's just awful. I feel like it will never be playable (that might be a bit dramatic) but it's definitely not a pleasure to play. I have a Steinway tech due to come evaluate, but I am very discouraged.

#2071836 - 04/26/13 10:30 PM Re: Steinway S (1952) bad recondition job [Re: bhope]  
Joined: May 2001
Posts: 1,372
Eric Gloo Offline
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Eric Gloo  Offline
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Richfield Springs, New York
Sorry you are not happy! Since reconditioning can mean different things to different people, what, specifically, was done with the piano?


Eric Gloo
Piano Technician
Certified Dampp-Chaser Installer
Richfield Springs, New York
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#2071842 - 04/26/13 10:43 PM Re: Steinway S (1952) bad recondition job [Re: Eric Gloo]  
Joined: Feb 2010
Posts: 7
bhope Offline
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bhope  Offline
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Posts: 7
The list is long, but the piano was cleaned and the action was taken apart and tweaked. I am told that the bushings were sanded (?). From previous posts, I'm thinking that the looseness comes from this. I'm hoping that the twang is coming from bad voicing; and of course the instrument is terribly out of tune.

#2071860 - 04/26/13 11:43 PM Re: Steinway S (1952) bad recondition job [Re: bhope]  
Joined: Dec 2012
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Ed McMorrow, RPT Online content
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Ed McMorrow, RPT  Online Content
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Make a list of complaints describing what it presently does that you don't like-and what is gone that you miss-and if there is anything improved point that out to help make a positive atmosphere.

It is important when contracting for piano work that a list of faults and problems is made that the work is intended to remedy before hiring a tech.

Do give the Tech an opportunity to rectify the situation but if you find yourself not trusting them then you may need a different Tech.


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#2072003 - 04/27/13 09:01 AM Re: Steinway S (1952) bad recondition job [Re: Ed McMorrow, RPT]  
Joined: Feb 2010
Posts: 7
bhope Offline
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bhope  Offline
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Joined: Feb 2010
Posts: 7
Thank you Ed and also Eric for your input. I made the list immediately after delivery at which point they sent the tuner in who took all of 15 minutes to address my concerns. They are willing to assist as this is a very reliable Steinway dealer. My worry is that the piano cannot be recovered unless we change the action. Do you think that changing the bushings would eliminate the looseness? Then voicing and tuning would heal the rest?

#2072004 - 04/27/13 09:07 AM Re: Steinway S (1952) bad recondition job [Re: Ed McMorrow, RPT]  
Joined: Mar 2005
Posts: 961
RPD Offline
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RPD  Offline
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Joined: Mar 2005
Posts: 961
Kalamazoo Michigan
Originally Posted by Ed McMorrow, RPT
Make a list of complaints...

Do give the Tech an opportunity to rectify the situation but if you find yourself not trusting them then you may need a different Tech.


Ditto. Find a tech who does fine grand regulation and concert level service and give him/her a budget to work with. What you describe sounds like what we occasionally encounter in the field. Very fixable....but probably a bit pricey. The dealer may have sent the work to their in house guy and if their guy wasn't well versed in regulation and voicing at a concert level then you just need to start over with a tech of YOUR choosing.

Last edited by RPD; 04/27/13 09:12 AM.

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#2072011 - 04/27/13 09:20 AM Re: Steinway S (1952) bad recondition job [Re: bhope]  
Joined: Mar 2008
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Olek Offline
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Olek  Offline
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Posts: 9,230
France
Reputed dealers are not always having the best workshop for repairs on older pianos. the experienced tech is out and works on their best pianos, then the workshop quality depends really of the history of the place.

Also could have been done by an apprentice without enough control.

Repairs being pricey and many shortcuts being possible there is a very large range of quality.
Also if your instrument have not been well kept in condition, regularly and ON SITE , chances are that when you finally find it unplayeable the wear is too uneven to be corrected by fast measures.

Those repairs in the shops should be planned years ago with your tech, beforethen the parts are kept in condition , regulation and minor repairs doe snot necessitate to take anything to the workshop.

And taking only the action mean spending a good amount of time on site on return.

Sorry for your piano, yes you may find the reasons why your piano was delivered out of playeable condition (and not tuned ?)

Good luck




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