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#2061368 - 04/08/13 04:49 PM Ever been denied of sales of parts after warranty period?  
Joined: Apr 2013
Posts: 62
pianoworldanon Offline
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pianoworldanon  Offline
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Joined: Apr 2013
Posts: 62
Has anybody here ever find that after the warranty period expires, the customer find him / her self denied the ability to buy electronic components from the piano manufacturer? If so, I'd like to know which brand. This is something I think is important to know before buying any digital piano. I'd like to look ahead before I consider any more digital piano. And if you did buy it, how much did the main board or part cost? I've heard that the main board can be extremely expensive, close to a grand for some high end models.

Is there an area of the forum that details taking DP pianos apart?

Last edited by pianoworldanon; 04/08/13 04:53 PM.
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#2061388 - 04/08/13 05:13 PM Re: Ever been denied of sales of parts after warranty period? [Re: pianoworldanon]  
Joined: Jun 2010
Posts: 318
Vectistim Offline
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Vectistim  Offline
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Joined: Jun 2010
Posts: 318
Reading, UK
As an end user, rather than an authorised repairer, I think you will struggle to buy parts directly from any of the main companies.

#2061607 - 04/09/13 12:01 AM Re: Ever been denied of sales of parts after warranty period? [Re: pianoworldanon]  
Joined: Sep 2009
Posts: 3,352
PianoWorksATL Offline
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PianoWorksATL  Offline
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Joined: Sep 2009
Posts: 3,352
Atlanta, GA
I have heard consistently that the major makers keep a supply of repair parts well beyond the initial warranty period. How long? I'm not sure.

Things that fail/break: keys, power supply, speakers, screens, buttons/knobs, jacks. These tend to be cheap and available with a little wait time. Expensive breaks are usually the result of power surge, impact, extremes of temp/humidity. In those cases, repairs usually exceed the value of the product. You can see how this plays out.


Sam Bennett
PianoWorks - Atlanta Piano Dealer
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#2061657 - 04/09/13 02:13 AM Re: Ever been denied of sales of parts after warranty period? [Re: pianoworldanon]  
Joined: May 2011
Posts: 100
Paolo70 Offline
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Paolo70  Offline
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Joined: May 2011
Posts: 100
Italy
Hi Pianoworldanon,

For what it's worth, I was able to buy a keyboard spare parts (felt stoppers, contact rubber) for my Yamaha CLP from an authorized dealer. The piano is about 10 yrs beyond the warranty deadline.

Ciao,
Paolo


Yamaha CLP-970
Roland JV-1080
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#2061667 - 04/09/13 02:54 AM Re: Ever been denied of sales of parts after warranty period? [Re: pianoworldanon]  
Joined: Jan 2013
Posts: 300
Clayman Offline
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Clayman  Offline
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Joined: Jan 2013
Posts: 300
Prague, Czech Rep.
As I have said earlier, digital pianos are not really user-serviceable. I don't know how easy or difficult it is to replace the mainboard but I reckon replacing the motherboard in a desktop computer is an easier task.


-- Zbynek N.

Learning to play the piano since 06/2013 on a Kawai CA-95.

Music is what feelings sound like. ~ Author Unknown

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