Welcome to the Piano World Piano Forums
Over 2.5 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!

SEARCH
Piano Forums & Piano World
Find a Professional
Our Classified Ads
Find Piano Professionals-

*Piano Dealers - Piano Stores
*Piano Tuners
*Piano Teachers
*Piano Movers
*Piano Restorations
*Piano Manufacturers

Advertise on Piano World

What's Hot!!
NAMM 2018
-------------------
Forums With A View!
--------------------
Posting Pictures on the Forums
-------------------
Forums RULES & HELP
-------------------
ADVERTISE on Piano World
(125ad)
Piano Life Saver - Dampp Chaser
Dampp Chaser Piano Life Saver
(ad)
Piano Buyer Guide
Piano Buyer Fall 2017
ad
Pierce Piano Atlas


Who's Online Now
83 registered members (Bambers, accordeur, 7uturu, Beakybird, 22 invisible), 838 guests, and 4 spiders.
Key: Admin, Global Mod, Mod
(ad)
Estonia Pianos
Estonia Pianos
Quick Links to Useful Piano & Music Resources
Quick Links:
*Advertise On Piano World
*Free Piano Newsletter
*Online Piano Recitals
*Piano Recitals Index
*Piano & Music Accessories
*Live Piano Venues
*Music School Listings
* Buying a Piano
*Buying A Acoustic Piano
*Buying a Digital Piano
*Pianos for Sale
*Sell Your Piano
*How Old is My Piano?
*Directory/Site Map
*Virtual Piano
*Music Word Search
*Piano Videos
*Virtual Piano Chords & Scales
Previous Thread
Next Thread
Print Thread
#2051442 - 03/20/13 03:02 PM Question: New Piano Problem?  
Joined: Mar 2013
Posts: 1
orangeatheart Offline
Junior Member
orangeatheart  Offline
Junior Member

Joined: Mar 2013
Posts: 1
Hi- I just got my brand new Kawaii K2 upright piano delivered yesterday. Several of the keys are sticking badly. One of them so much that it wont play the note if you hit it, and will visibly stay down lower than the other keys. I called the store to ask about it and they said things like this can happen with newly delivered pianos and it might just need to "settle" into my house. Is this correct? If so, how long should I wait before calling in a technician?

(ad 800)
PTG Journal
PTG Journal
#2051445 - 03/20/13 03:07 PM Re: Question: New Piano Problem? [Re: orangeatheart]  
Joined: Mar 2009
Posts: 397
Jon Page Offline
Full Member
Jon Page  Offline
Full Member

Joined: Mar 2009
Posts: 397
Harwich Port, Cape Cod, Massac...
The store should send someone over immediately. Perhaps you received a piano right-out-of-the-box with no dealer prep. It could be binding key bushings. Any dealer worth his or her salt would not leave this go unattended. There is no such thing as settling-in with regards to binding keys. Tell them to either send someone out or take it back. Force them into providing customer service.

Don't take no for an answer.


Regards,

Jon Page
Piano technician/tuner
Harwich Port, Cape Cod, Massachusetts, USA
http://www.pianocapecod.com
#2051452 - 03/20/13 03:25 PM Re: Question: New Piano Problem? [Re: orangeatheart]  
Joined: Mar 2011
Posts: 585
Tunewerk Offline
500 Post Club Member
Tunewerk  Offline
500 Post Club Member

Joined: Mar 2011
Posts: 585
Boston, MA
Hello orange,

Sticking keys should not be a problem with a new piano. This is probably caused by the front pin bushing swelling due to humidity, but should not happen if the piano is properly regulated.

Where do you live, and where did you buy it from? How long did it stay in the store after it came from the factory?

If you are in a dry climate and it came from a humid one, letting it settle in the house may take care of this problem in a few days. Otherwise this is something that can probably be solved in 10 minutes.


www.tunewerk.com

Unity of tone through applied research.
#2051463 - 03/20/13 03:44 PM Re: Question: New Piano Problem? [Re: orangeatheart]  
Joined: Feb 2013
Posts: 252
tend to rush Offline
Full Member
tend to rush  Offline
Full Member

Joined: Feb 2013
Posts: 252
Just to second Jon on this, I used to tune for a store. If a customer called to say a key was sticking, I'd be sent right over. "Keep your shirt on" is not the normal reply, in this situation.

(ad)
Piano & Music Accessories
piano accessories music gifts tuning and moving equipment
#2051521 - 03/20/13 06:02 PM Re: Question: New Piano Problem? [Re: orangeatheart]  
Joined: Apr 2006
Posts: 2,557
OperaTenor Offline
2000 Post Club Member
OperaTenor  Offline
2000 Post Club Member

Joined: Apr 2006
Posts: 2,557
Sandy Eggo, California
Let us know how this comes out, please.

Like what everyone else said, the dealer should have this taken care of immediately.



Happiness is a freshly tuned piano.
Jim Boydston, proprietor, No Piano Left Behind - technician
www.facebook.com/NoPianoLeftBehind
#2051589 - 03/20/13 08:15 PM Re: Question: New Piano Problem? [Re: orangeatheart]  
Joined: Jun 2001
Posts: 4,632
Bob Offline
4000 Post Club Member
Bob  Offline
4000 Post Club Member

Joined: Jun 2001
Posts: 4,632
Florida
Yep, your house is probably a bit more humid than the store, which caused the key to swell. It's likely all the keys might need a bit of easing. I would call the store and ask they send someone out. They should have offered to send someone out, instead of making excuses. You got poor customer service from the store.


Moderated by  Piano World 

Piano Acc. & Gift Items in
Piano World's Online Store
CLEARANCE SPECIALS!
Save Big In our online store now

In PianoSupplies.com ,(a division of Piano World)
our online store for piano and music gifts and accessories, Digital Piano Dolly, party goods, tuning equipment, piano moving equipment, benches, lamps Caster Cups and more.


Free Shipping* on Jansen Artist Piano Benches, Cocoweb Piano Lamps, Hidrau Hydraulic Piano Benches
(*free shipping within contiguous U.S. only)
(ad)
Pianist Magazine
Pianist Magazine - Issue 100
(ad)
SummerKeys
Maine Coast Music Vacation for Adults
(ad)
Pearl River & Ritmuller
Pearl River Pianos
(ad)
Pianoteq
PianoTeq 6 Out now
New Topics - Multiple Forums
Sennheiser HD 600 Headphones?
by Piano World. 02/22/18 07:14 PM
Has Cadenza Consistency Improved?
by Justoneguy. 02/22/18 03:03 PM
Adilia Alieva International Piano Competition
by Piano World. 02/22/18 02:22 PM
"C" hammer??
by Sanfrancisco. 02/22/18 01:01 PM
Piano Movie: Making The Grade In Cinemas April 13th
by Chili_Time. 02/22/18 12:56 PM
Forum Statistics
Forums44
Topics184,398
Posts2,698,323
Members89,668
Most Online15,252
Mar 21st, 2010
(ad)
Accu-Tuner
Sanderson Accu-Tuner
Visit our online store for gifts for music lovers


 
Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
 
Our Piano Related Classified Ads
| Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter |


copyright 1997 - 2018 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission
Powered by UBB.threads™ PHP Forum Software 7.6.0