Welcome to the Piano World Piano Forums
Over 2.5 million posts about pianos, digital pianos, and all types of keyboard instruments
Join the World's Largest Community of Piano Lovers (it's free)
It's Fun to Play the Piano ... Please Pass It On!


SEARCH
Piano Forums & Piano World
(ad)
Modern Piano Moving
Modern Piano Moving
(ad)
Virtual Sheet Music
Download Sheet Music Instantly
Virtual Sheet Music - Classical Sheet Music Downloads
Sheet Music...
(125ad)
Piano Life Saver - Dampp Chaser
Dampp Chaser Piano Life Saver
(ad)
Piano Buyer Guide
Piano Buyer Spring 2017
(ad)
Lindeblad Piano
Lindeblad Piano Restorations and sales
Who's Online Now
105 registered members (Albunea, accordeur, Adypiano, AlanB, 7uturu, 36251, 29 invisible), 1,996 guests, and 14 spiders.
Key: Admin, Global Mod, Mod
(ad)
Estonia Pianos
Estonia Pianos
Quick Links to Useful Piano & Music Resources
Our Classified Ads
Find Piano Professionals-

*Piano Dealers - Piano Stores
*Piano Tuners
*Piano Teachers
*Piano Movers
*Piano Restorations
*Piano Manufacturers

Quick Links:
*Advertise On Piano World
*Free Piano Newsletter
*Online Piano Recitals
*Piano Recitals Index
*Piano & Music Accessories
*Live Piano Venues
*Music School Listings
* Buying a Piano
*Buying A Acoustic Piano
*Buying a Digital Piano
*Pianos for Sale
*Sell Your Piano
*How Old is My Piano?
*Directory/Site Map
*Virtual Piano
*Music Word Search
*Piano Videos
*Virtual Piano Chords & Scales
Previous Thread
Next Thread
Print Thread
#2051442 - 03/20/13 04:02 PM Question: New Piano Problem?  
Joined: Mar 2013
Posts: 1
orangeatheart Offline
Junior Member
orangeatheart  Offline
Junior Member

Joined: Mar 2013
Posts: 1
Hi- I just got my brand new Kawaii K2 upright piano delivered yesterday. Several of the keys are sticking badly. One of them so much that it wont play the note if you hit it, and will visibly stay down lower than the other keys. I called the store to ask about it and they said things like this can happen with newly delivered pianos and it might just need to "settle" into my house. Is this correct? If so, how long should I wait before calling in a technician?

(ad 800)
PTG 2017 Convention
PTG Convention 2017 St Louis
#2051445 - 03/20/13 04:07 PM Re: Question: New Piano Problem? [Re: orangeatheart]  
Joined: Mar 2009
Posts: 397
Jon Page Offline
Full Member
Jon Page  Offline
Full Member

Joined: Mar 2009
Posts: 397
Harwich Port, Cape Cod, Massac...
The store should send someone over immediately. Perhaps you received a piano right-out-of-the-box with no dealer prep. It could be binding key bushings. Any dealer worth his or her salt would not leave this go unattended. There is no such thing as settling-in with regards to binding keys. Tell them to either send someone out or take it back. Force them into providing customer service.

Don't take no for an answer.


Regards,

Jon Page
Piano technician/tuner
Harwich Port, Cape Cod, Massachusetts, USA
http://www.pianocapecod.com
#2051452 - 03/20/13 04:25 PM Re: Question: New Piano Problem? [Re: orangeatheart]  
Joined: Mar 2011
Posts: 585
Tunewerk Offline
500 Post Club Member
Tunewerk  Offline
500 Post Club Member

Joined: Mar 2011
Posts: 585
Boston, MA
Hello orange,

Sticking keys should not be a problem with a new piano. This is probably caused by the front pin bushing swelling due to humidity, but should not happen if the piano is properly regulated.

Where do you live, and where did you buy it from? How long did it stay in the store after it came from the factory?

If you are in a dry climate and it came from a humid one, letting it settle in the house may take care of this problem in a few days. Otherwise this is something that can probably be solved in 10 minutes.


www.tunewerk.com

Unity of tone through applied research.
#2051463 - 03/20/13 04:44 PM Re: Question: New Piano Problem? [Re: orangeatheart]  
Joined: Feb 2013
Posts: 209
tend to rush Offline
Full Member
tend to rush  Offline
Full Member

Joined: Feb 2013
Posts: 209
Just to second Jon on this, I used to tune for a store. If a customer called to say a key was sticking, I'd be sent right over. "Keep your shirt on" is not the normal reply, in this situation.

(ad)
Piano & Music Accessories
piano accessories music gifts tuning and moving equipment
#2051521 - 03/20/13 07:02 PM Re: Question: New Piano Problem? [Re: orangeatheart]  
Joined: Apr 2006
Posts: 2,556
OperaTenor Offline
2000 Post Club Member
OperaTenor  Offline
2000 Post Club Member

Joined: Apr 2006
Posts: 2,556
Sandy Eggo, California
Let us know how this comes out, please.

Like what everyone else said, the dealer should have this taken care of immediately.



Happiness is a freshly tuned piano.
Jim Boydston, proprietor, No Piano Left Behind - technician
www.facebook.com/NoPianoLeftBehind
#2051589 - 03/20/13 09:15 PM Re: Question: New Piano Problem? [Re: orangeatheart]  
Joined: Jun 2001
Posts: 4,497
Bob Offline
4000 Post Club Member
Bob  Offline
4000 Post Club Member

Joined: Jun 2001
Posts: 4,497
Florida
Yep, your house is probably a bit more humid than the store, which caused the key to swell. It's likely all the keys might need a bit of easing. I would call the store and ask they send someone out. They should have offered to send someone out, instead of making excuses. You got poor customer service from the store.


Moderated by  Piano World 

Piano Acc. & Gift Items in
Piano World's Online Store
In PianoSupplies.com ,(a division of Piano World) our online store for piano and music gifts and accessories, party goods, tuning equipment, piano moving equipment, benches, lamps Caster Cups and more.


Free Shipping on Jansen Artist Piano Benches
(ad)
Pearl River
Pearl River Pianos
ad
Pierce Piano Atlas


(ad)
Pianoteq
Grotrian Concert
Royal
for Pianoteq out now
What's Hot!!
Why Do You Play The Piano?
-------------------
Posting Pictures on the Forums
-------------------
Forums RULES & HELP
-------------------
ADVERTISE on Piano World
-------------------
Piano Classified Ads
New Topics - Multiple Forums
Relatively quiet NY Steinway D
by SMA55. 06/24/17 12:59 PM
Simple compositions
by Vaibhav. 06/24/17 12:35 PM
VCCFS?
by WhoDwaldi. 06/24/17 11:39 AM
Blanking out randomly?
by luckiest_charm. 06/24/17 04:44 AM
Peter Bence Arrangements
by Groove On. 06/24/17 04:40 AM
(ad)
Sheet Music Plus
Sheet Music Plus Featured Sale
(ad)
Accu-Tuner
Sanderson Accu-Tuner
Forum Statistics
Forums44
Topics180,423
Posts2,638,649
Members88,173
Most Online15,252
Mar 21st, 2010
Check It Out!
There's a lot more to Piano World than just the forums.
Check It Out!
Visit our online store for gifts for music lovers


 
Help keep the forums up and running with a donation, any amount is appreciated!
Or by becoming a Subscribing member! Thank-you.
Donate   Subscribe
 
Our Piano Related Classified Ads
| Dealers | Tuners | Lessons | Movers | Restorations | Pianos For Sale | Sell Your Piano |

Advertise on Piano World
| Subscribe | Piano World | PianoSupplies.com | Advertise on Piano World |
| |Contact | Privacy | Legal | About Us | Site Map | Free Newsletter |


copyright 1997 - 2017 Piano World ® all rights reserved
No part of this site may be reproduced without prior written permission
Powered by UBB.threads™ PHP Forum Software 7.6.0