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Dear friends,

I bought a brand new upright piano 4 months ago.

Recently, I found the gold colour metal parts which is located lower part of middle C Key area is getting rust, looks not very good. Also, some of the printing logo and letter's colour is getting lighter and have many spots on it. I'm very care for the new piano.

Don’t know what's wrong with that? Please help me! Thanks

That is oxidation, which is like rust. It occurred because the lock was not finished to seal it against oxidation.

Dear BDB, thanks for your reply.
Does every new piano like this? or it always happened? Couldn't imagine 2 years later how terrible look my piano will be...

Brass parts on some pianos are coated with a clear finish to prevent oxidation. I do not know whether that was done with your piano.

Brass polish will shine it up again. But if it bothers you, you should ask the dealer about it. It may be normal for the brand, or maybe not.

I suggest you contact the dealer and ask for an explanation. It's good you have a photo and it would be beneficial to take photos of the fallboard logo. This is not usual on any new piano.

I find this is fairly common in the pianos I service, especially the more entry level instruments. Mostly, it is caused by touching with the fingers, which leaves behind acids. Sometimes you can even see a fingerprint of corrosion.
Polish it carefully with brass polish, and give the lock a wipe after touching it with bare hands.
This is definitely not a warranty issue, it is a maintenance issue.

I would tape off the finish with either blue or orange painters tape (less residues than tan tape) before going after it with any kind of polish. Even better, it looks like that cover will come off without having to disassemble the lock. If so, you can be a little more agressive with the polish and then give the plate a shot of spray lacquer.

Kurt

Better results are discovered by removing the lock and polishing.

The piano is only four months old.

This should be an embarrassment to both the dealership and the builder. The problem with the fallboard decal hasn't even been addressed.

It doesn't matter if it is an entry level instrument, or is priced at the top of the range, a defect of this type is not acceptable. It is a matter of fit and finish and should be covered as a manufacturing defect.

Gone are the days of un-lacquered brass being supplied as original equipment on pianos.

Also gone are the days of solid brass. That one looks similar to faulty plating I have come across.

Dear Marty,

Thank you for your reply and very useful info.

I have contacted the local dealer to ask those problems. He said that is common problem, all their new pianos have this kind of “rust” appearance. Let me to remove the oxidation by myself. Therefor, I contacted Germany company to ask those problems, I got feedback today, they apologised the problem with the brass parts. Their technical department could exchange the lock and repair the keyboard lid if I agree.

I'm worried if remove all the 22 screws form the lid and re-fitted, will the 22 screws nailed to the original screw holes completely? Will the screw holes becoming bigger and the wood will deformed? Also, where can I put the music during the keyboard lid removed and send to repair period, it might be few of weeks or few of months. How can i cover the keyboard.....

So worried my piano, does my piano pass the quality control? Is there other problems with it?

Thank you again, Marty

Pinkbabydoll,

I'm sorry that your local dealership is giving you the run-a-round.

You mentioned that it was a German piano. This seems to put it out of the entry level category. Are you in the USA? It becomes hard to advise you without knowing where you are located.

If you would like, please send me a PM and I'll see what I can research for you and maybe a suggestion on how to proceed.

Just trying to help,

Dear Marty,

Thank you for helping. I sent you a PM, please check it.

Hope my piano is not the unlucky one.....

Would brass polish be risky if it's only a thing brass plating?

As brass polishes are a fine cut polish usually the plating comes off with the Brasso.

It is probably solid brass, as there is not much point in plating such a small piece.

Ok thanks that's what I was wondering.

If the piano is above entry level, that plate will be solid brass.

The OP stated that it was a German instrument. I think we can assume it is not a choice cheapie entry level piano.