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#2012746 - 01/11/13 12:01 PM Anyone Ever Order a Digital PIano from Kraft Music?  
Joined: Jan 2013
Posts: 1,172
newbert Online content
1000 Post Club Member
newbert  Online Content
1000 Post Club Member

Joined: Jan 2013
Posts: 1,172
Upstate New York, USA
I'm almost ready to purchase a Digital Piano (Yamaha DGX640) and see that my local dealer can't match the prices online. (He doesn't seem to know too much about some of his inventory either and can't really provided effective support). So, I'm considering purchasing from Kraft Music. I'm wondering whether anyone has ordered a DP from them? If so, how was the shopping experience? I see that they get excellent reviews at ResellerRatings.com, but that doesn't always mean much.

Also, How is their after-sale support? Will they help with difficulties encountered in learning the various functions of the DP or it's UI?

Thanks!


Bert
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#2012750 - 01/11/13 12:07 PM Re: Anyone Ever Order a Digital PIano from Kraft Music? [Re: newbert]  
Joined: Nov 2012
Posts: 118
D7K Offline
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D7K  Offline
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Joined: Nov 2012
Posts: 118
I ordered my p105 from them (they had a great price right before Christmas on the kit I wanted) and I'd give them five stars. I buy lots of stuff online and would rate them at the top. I did a few weeks of research, went into to a few stores (where the service was just plain "I don't care". I sent some emails to Kraft with the same questions and got really good replies.

While not my most expensive online purchase (I buy a lot of camera gear), I was really looking to use Amazon Prime, but the reviews for Kraft and my experience with them by email made me choose them for the purchase. I'd certainly choose them again and was told I could call or email with any questions.


Jeff
Casio PX-5S Pro - my new adventure
Yamaha p105 - gone but not forgotten
#2012816 - 01/11/13 01:38 PM Re: Anyone Ever Order a Digital PIano from Kraft Music? [Re: newbert]  
Joined: Dec 2012
Posts: 90
boyonahill Offline
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boyonahill  Offline
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Joined: Dec 2012
Posts: 90
Europe
Originally Posted by newbert
I'm almost ready to purchase a Digital Piano (Yamaha DGX640) and see that my local dealer can't match the prices online. (He doesn't seem to know too much about some of his inventory either and can't really provided effective support). So, I'm considering purchasing from Kraft Music. I'm wondering whether anyone has ordered a DP from them? If so, how was the shopping experience? I see that they get excellent reviews at ResellerRatings.com, but that doesn't always mean much.

Also, How is their after-sale support? Will they help with difficulties encountered in learning the various functions of the DP or it's UI?

Thanks!


Bert, I usually think like you regarding price - mostly when I buy computer hardware etc..

But since I got quite a good experience in my local shop where I could test different digital pianos etc I will probably buy from them even if they are circa 70 EUR more expensive than online sellers. Why, well if I don't support them they might disappear, and finding the right instrument is easily worth 5% or whatnot of the transaction price.

Another reason to purchase a digital piano locally is in case of warranty repair, I'll just drive down to the shop, instead of paying for expensive (and potentially for the piano dangerous) shipping.


If Kraft gives extensive after purchase support, other than say warranty repairs, I must say I'm impressed, since low prices should mean less money and time for those things.


Current: Casio SA-46 + looking for a nice electronic piano
Sold: Yamaha M5J Walnut
Playing ability: Absolute Beginner(s)
#2012860 - 01/11/13 02:25 PM Re: Anyone Ever Order a Digital PIano from Kraft Music? [Re: newbert]  
Joined: Mar 2010
Posts: 459
Kbeaumont Offline
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Kbeaumont  Offline
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Joined: Mar 2010
Posts: 459
Virginia, USA
I don't know about Kraft but Sweetwater.com has awesome support. They have a 2 year warranty on top of the manufacturers. Anything goes wrong they replace it and have never charged me shipping. I had a Roland Juno-D synth become a brick after installing Rolands updated firmware according to their instructions. Rowland would not cover it, Sweetwater sent me a new board and a shipping label to send the bad one back. All free of charge!

They call it the Sweetwater Difference

I have never been sorry buying from them.

Last edited by Kbeaumont; 01/11/13 02:27 PM.

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