Piano World Home Page Forums Our Most Popular Forums Piano Tuner-Technicians Forum Piano tuners are top of the "nice" list for Angies List!

Check this out!

http://www.insideindianabusiness.com/newsitem.asp?ID=51171

Wow! We beat out mailbox repair again! ... 'Undignified fist pump!

Way to go everybody! Let's keep up the good work.

I've compared notes with other service people, and they often point out with envy that tuners work with some of the nicest people. Maybe that Angies List rating is a reflection of our clients' temperaments AND ... our commitment to professionalism.

Oh great...here we go with the "temperaments" discussion all over again. :-)

'Kinda stuck my foot in it didn't I? 'Shouldv said, clients' niceness.

Hmmm, reminds me of the observation that person A likes person B because of who person A is, not because of who person B is.

Like yesterday's appointment. The place was unlocked, nobody there, and a blank signed check was waiting on the piano for me. Later, someone did arrive. I was expecting them and took some time to explain and demonstrate how to play a harmonica and what it's limitations are.

Yeah, we have great customers. But do we treat them like we do because of who they are or because of who we are?

Yes!

The partial explanation for the selected services in the article was that "They’re personalized services in which the providers listen to their customers to determine what they want and then they find the best way to deliver that."

We are rarely dealing with faceless people and usually get to meet them in person, this garners a closer relationship between us and the customer than some agent on the end of a phone.

Yesterday, I got a call from a fellow who needed his DP repaired and he had already called a half dozen piano techs who all blew him off with the "I only work on acoustics" line. I gave him a few minutes of my time suggesting things like checking fuzes, contacting the makers service reps, and the phone number of a local MITA tech who may be able to assist him. About 20 minutes later he called back thanking me again, and then booked an appointment to tune his wifes piano.

Just being nice to people has tremendous clout in this day and age when other people can only see their bottom line or can't spare a moment of their day to help someone.

Proven time and time again over the years...

A "Yes" answer to both parts of that question. Are we diplomatic or what? No wonder our customers love us!

Hey, does anybody know what you can do if someone would post a bad report about you on Angies List? Do you have a chance to defend yourself or to make it right? Or would it be just a general comment about piano tuners in general and no names are used?

Why do you ask? Are you planning on dodging or slinging mud? (Sorry, the election mentality will take a while to wear off! )

I have been an Angie's List customer for a long time, and I always post reviews of any business I get from the list.

I have seen responses to reviews from the business, I believe.

Why don't you call them and ask what the process is? I am sure they will tell you.

Dan

Thanks Dan. That's a good idea.

They have a complaint resolution team so I assume you would have a chance to set things straight.

http://www.angieslist.com/howitworks.aspx

When a customer submits a review, good or bad, staff from Angie's List typically contacts the business to verify the work was done, as I understand it.

If you're not familiar with Angie's List, the only way a business can get on it is to be reviewed by a member.

When the member submits a review, it is vetted by the staff and any questions that might exist are addressed to either the member or business at that time. The review will not be posted until it has been vetted, so it's not like you can submit a review and have it posted immediately.

I believe that if the business is not currently in their database they will call and collect information so it can be presented with the business's listing on Angie's List.

I have been a member for a long time, and I always consult Angie's List when I have a need for services or am considering a large purchase. For $20 or $25 a year it's money well spent.

My new to me piano tuner will get a review when he comes to tune my piano on the 20th. He doesn't know this yet, but I will tell him when he comes.

I am a great believer in promoting local businesses, especially small ones, especially when they do a good job.

Dan