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#1983005 - 11/05/12 01:01 PM Piano tuners are top of the "nice" list for Angies List!  
Joined: Apr 2007
Posts: 3,166
rysowers Offline
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rysowers  Offline
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Joined: Apr 2007
Posts: 3,166
Olympia, WA


Ryan Sowers,
Pianova Piano Service
Olympia, WA
www.pianova.net
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#1983092 - 11/05/12 04:34 PM Re: Piano tuners are top of the "nice" list for Angies List! [Re: rysowers]  
Joined: Oct 2006
Posts: 2,539
David Jenson Offline
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David Jenson  Offline
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Joined: Oct 2006
Posts: 2,539
Maine
Wow! We beat out mailbox repair again! ... 'Undignified fist pump!


David L. Jenson
Tuning - Repairs - Refurbishing
Jenson's Piano Service
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#1983162 - 11/05/12 07:42 PM Re: Piano tuners are top of the "nice" list for Angies List! [Re: rysowers]  
Joined: Oct 2011
Posts: 601
That Guy Offline
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That Guy  Offline
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Joined: Oct 2011
Posts: 601
Lincoln, NE
Way to go everybody! Let's keep up the good work.


Scott Kerns
"That Tuning Guy"
Lincoln, NE
www.thattuningguy.com
#1983186 - 11/05/12 08:41 PM Re: Piano tuners are top of the "nice" list for Angies List! [Re: rysowers]  
Joined: Oct 2006
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David Jenson Offline
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David Jenson  Offline
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Joined: Oct 2006
Posts: 2,539
Maine
I've compared notes with other service people, and they often point out with envy that tuners work with some of the nicest people. Maybe that Angies List rating is a reflection of our clients' temperaments AND ... our commitment to professionalism.

Last edited by David Jenson; 11/05/12 08:42 PM. Reason: grammar

David L. Jenson
Tuning - Repairs - Refurbishing
Jenson's Piano Service
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#1983199 - 11/05/12 09:07 PM Re: Piano tuners are top of the "nice" list for Angies List! [Re: David Jenson]  
Joined: Jul 2009
Posts: 543
Ryan Hassell Offline
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Ryan Hassell  Offline
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Joined: Jul 2009
Posts: 543
Farmington, MO
Originally Posted by David Jenson
I've compared notes with other service people, and they often point out with envy that tuners work with some of the nicest people. Maybe that Angies List rating is a reflection of our clients' temperaments


Oh great...here we go with the "temperaments" discussion all over again. :-)


Ryan G. Hassell
Hassell's Piano Tuning
Farmington, MO
www.hassellspianotuning.com
http://www.facebook.com/pages/Hassells-Piano-Tuning/163155880804
ryanhassell@hotmail.com
#1983202 - 11/05/12 09:19 PM Re: Piano tuners are top of the "nice" list for Angies List! [Re: Ryan Hassell]  
Joined: Oct 2006
Posts: 2,539
David Jenson Offline
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David Jenson  Offline
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Joined: Oct 2006
Posts: 2,539
Maine
Originally Posted by Ryan Hassell
Originally Posted by David Jenson
I've compared notes with other service people, and they often point out with envy that tuners work with some of the nicest people. Maybe that Angies List rating is a reflection of our clients' temperaments


Oh great...here we go with the "temperaments" discussion all over again. :-)
'Kinda stuck my foot in it didn't I? 'Shouldv said, clients' niceness.


David L. Jenson
Tuning - Repairs - Refurbishing
Jenson's Piano Service
-----
#1983332 - 11/06/12 08:52 AM Re: Piano tuners are top of the "nice" list for Angies List! [Re: rysowers]  
Joined: Nov 2008
Posts: 5,749
UnrightTooner Offline
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UnrightTooner  Offline
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Joined: Nov 2008
Posts: 5,749
Bradford County, PA
Hmmm, reminds me of the observation that person A likes person B because of who person A is, not because of who person B is.

Like yesterday's appointment. The place was unlocked, nobody there, and a blank signed check was waiting on the piano for me. Later, someone did arrive. I was expecting them and took some time to explain and demonstrate how to play a harmonica and what it's limitations are.

Yeah, we have great customers. But do we treat them like we do because of who they are or because of who we are?


Jeff Deutschle
Part-Time Tuner
Who taught the first chicken how to peck?
#1983385 - 11/06/12 11:51 AM Re: Piano tuners are top of the "nice" list for Angies List! [Re: UnrightTooner]  
Joined: Apr 2007
Posts: 3,166
rysowers Offline
3000 Post Club Member
rysowers  Offline
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Joined: Apr 2007
Posts: 3,166
Olympia, WA
Originally Posted by UnrightTooner


Yeah, we have great customers. But do we treat them like we do because of who they are or because of who we are?

Yes!thumb


Ryan Sowers,
Pianova Piano Service
Olympia, WA
www.pianova.net
#1983412 - 11/06/12 01:01 PM Re: Piano tuners are top of the "nice" list for Angies List! [Re: rysowers]  
Joined: Apr 2008
Posts: 2,481
Emmery Offline
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Emmery  Offline
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Joined: Apr 2008
Posts: 2,481
Niagara Region, On. Canada
The partial explanation for the selected services in the article was that "They’re personalized services in which the providers listen to their customers to determine what they want and then they find the best way to deliver that."

We are rarely dealing with faceless people and usually get to meet them in person, this garners a closer relationship between us and the customer than some agent on the end of a phone.

Yesterday, I got a call from a fellow who needed his DP repaired and he had already called a half dozen piano techs who all blew him off with the "I only work on acoustics" line. I gave him a few minutes of my time suggesting things like checking fuzes, contacting the makers service reps, and the phone number of a local MITA tech who may be able to assist him. About 20 minutes later he called back thanking me again, and then booked an appointment to tune his wifes piano.

Just being nice to people has tremendous clout in this day and age when other people can only see their bottom line or can't spare a moment of their day to help someone.


Piano Technician
George Brown College /85
Niagara Region
#1983511 - 11/06/12 05:55 PM Re: Piano tuners are top of the "nice" list for Angies List! [Re: Emmery]  
Joined: Mar 2008
Posts: 4,263
Silverwood Pianos Offline
4000 Post Club Member
Silverwood Pianos  Offline
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Joined: Mar 2008
Posts: 4,263
Vancouver B. C. Canada
Originally Posted by Emmery

Just being nice to people has tremendous clout in this day and age when other people can only see their bottom line or can't spare a moment of their day to help someone.


Proven time and time again over the years...


Dan Silverwood
www.silverwoodpianos.com
http://silverwoodpianos.blogspot.com/
http://www.facebook.com/SilverwoodPianosDotCom
"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur."
#1983550 - 11/06/12 08:08 PM Re: Piano tuners are top of the "nice" list for Angies List! [Re: rysowers]  
Joined: Oct 2006
Posts: 2,539
David Jenson Offline
2000 Post Club Member
David Jenson  Offline
2000 Post Club Member

Joined: Oct 2006
Posts: 2,539
Maine
Originally Posted by rysowers
Originally Posted by UnrightTooner


Yeah, we have great customers. But do we treat them like we do because of who they are or because of who we are?

Yes!thumb
A "Yes" answer to both parts of that question. Are we diplomatic or what? No wonder our customers love us!


David L. Jenson
Tuning - Repairs - Refurbishing
Jenson's Piano Service
-----
#1983868 - 11/07/12 07:30 PM Re: Piano tuners are top of the "nice" list for Angies List! [Re: rysowers]  
Joined: Oct 2011
Posts: 601
That Guy Offline
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That Guy  Offline
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Joined: Oct 2011
Posts: 601
Lincoln, NE
Hey, does anybody know what you can do if someone would post a bad report about you on Angies List? Do you have a chance to defend yourself or to make it right? Or would it be just a general comment about piano tuners in general and no names are used?


Scott Kerns
"That Tuning Guy"
Lincoln, NE
www.thattuningguy.com
#1984027 - 11/08/12 08:02 AM Re: Piano tuners are top of the "nice" list for Angies List! [Re: That Guy]  
Joined: Nov 2008
Posts: 5,749
UnrightTooner Offline
5000 Post Club Member
UnrightTooner  Offline
5000 Post Club Member

Joined: Nov 2008
Posts: 5,749
Bradford County, PA
Originally Posted by That Guy
Hey, does anybody know what you can do if someone would post a bad report about you on Angies List? Do you have a chance to defend yourself or to make it right? Or would it be just a general comment about piano tuners in general and no names are used?


Why do you ask? Are you planning on dodging or slinging mud? (Sorry, the election mentality will take a while to wear off! laugh laugh laugh )


Jeff Deutschle
Part-Time Tuner
Who taught the first chicken how to peck?
#1984032 - 11/08/12 08:36 AM Re: Piano tuners are top of the "nice" list for Angies List! [Re: That Guy]  
Joined: Apr 2006
Posts: 91
MacDan Offline
Full Member
MacDan  Offline
Full Member

Joined: Apr 2006
Posts: 91
Tampa, FL
I have been an Angie's List customer for a long time, and I always post reviews of any business I get from the list.

I have seen responses to reviews from the business, I believe.

Why don't you call them and ask what the process is? I am sure they will tell you.

Dan

#1984036 - 11/08/12 08:45 AM Re: Piano tuners are top of the "nice" list for Angies List! [Re: rysowers]  
Joined: Oct 2011
Posts: 601
That Guy Offline
500 Post Club Member
That Guy  Offline
500 Post Club Member

Joined: Oct 2011
Posts: 601
Lincoln, NE
Thanks Dan. That's a good idea.


Scott Kerns
"That Tuning Guy"
Lincoln, NE
www.thattuningguy.com
#1984104 - 11/08/12 11:31 AM Re: Piano tuners are top of the "nice" list for Angies List! [Re: rysowers]  
Joined: Oct 2011
Posts: 601
That Guy Offline
500 Post Club Member
That Guy  Offline
500 Post Club Member

Joined: Oct 2011
Posts: 601
Lincoln, NE
They have a complaint resolution team so I assume you would have a chance to set things straight.

http://www.angieslist.com/howitworks.aspx


Scott Kerns
"That Tuning Guy"
Lincoln, NE
www.thattuningguy.com
#1984110 - 11/08/12 11:47 AM Re: Piano tuners are top of the "nice" list for Angies List! [Re: That Guy]  
Joined: Apr 2006
Posts: 91
MacDan Offline
Full Member
MacDan  Offline
Full Member

Joined: Apr 2006
Posts: 91
Tampa, FL
When a customer submits a review, good or bad, staff from Angie's List typically contacts the business to verify the work was done, as I understand it.

If you're not familiar with Angie's List, the only way a business can get on it is to be reviewed by a member.

When the member submits a review, it is vetted by the staff and any questions that might exist are addressed to either the member or business at that time. The review will not be posted until it has been vetted, so it's not like you can submit a review and have it posted immediately.

I believe that if the business is not currently in their database they will call and collect information so it can be presented with the business's listing on Angie's List.

I have been a member for a long time, and I always consult Angie's List when I have a need for services or am considering a large purchase. For $20 or $25 a year it's money well spent.

My new to me piano tuner will get a review when he comes to tune my piano on the 20th. He doesn't know this yet, but I will tell him when he comes.

I am a great believer in promoting local businesses, especially small ones, especially when they do a good job.

Dan


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